Experience

MEDIHEAL GROUP OF HOSPITALS

• Kenya
• Hospitals and Health Care
• 200 - 300 Employee

• AGM - Operations

  • Jan 2020 - Present

  Reporting to VP and CEO • Responsible for manage day to day clinical & Non clinical operational activities. Direct & Coordinates activities of Medical & Administrative staffs. • Planning, Directing and Coordinating hospital services and Develop policies & procedure for established activities. • Responsible for OPD, IPD, EMR, OT,CATH LAB and departmental Business and Operations & Services quality. • Focus on hospital revenue, Work closely with Business team. • Minimise operating expenses, monitor costing and day to day operational cost, achieving optimal capacity utilisation. • Maintain profitable P&L indicators -Total admissions, ARPOB, Volume of patients, Conversion OP to IP, EMR to IP, and average service charges, ALOS, LAMA%. • Direct and work together with Quality & Infection control team - Focus on quality of care, infection control, corrective action plans and Achieve the quality goals. • Preserve Facility Integrity - to ensure customer satisfaction and assessing problems & resolve the problems. Show less



Apollo Hospitals

• India
• Hospitals and Health Care
• 700 & Above Employee

• Quality Manager

  • Feb 2019 - Jan 2020

  Reporting to GM - Quality & Training • Monitor Operational, Quality and Training activities on telemedicine program and Digital dispensaries at Jharkhand & Uttar Pradesh. • Maintain quality indicators, registers, corrective action plan on gap and documentation. • To develop constant review and monitoring of processes and systems. • Promotes continuing professional education and conducting various quality related trainings of medical & paramedical staff. • Monitor Management of Medicines, patients safety, Infection control department to ensure proper & efficient functioning. Show less



ASG Eye Hospital

• India
• Hospitals and Health Care
• 300 - 400 Employee

• Center Head- Operation & Business

  • Sep 2016 - Mar 2018

  Reporting to Director & CEO- Business Development - Direct & Coordinate Medical and Administrative staff- Handling the operation team and Marketing Team- Develop Policy and procedures for established activities. - Customers satisfaction

• Center Head - Operation & Business

  • Jul 2015 - Sep 2016



Glocal Healthcare

• India
• Wellness and Fitness Services
• 200 - 300 Employee

• Senior Executive Operations

  • Jul 2014 - Jul 2015

  Key Responsibility Areas - - Floor Management. - OPD and IPD Management. - Administrative work, Prepare HMIS sheet. - Patients Counselling and customer satisfaction. - Coordinate the clinical services and establish activities. - Coordinate with Clinical and non clinical staff. - Coordination with Housekeeping services, F & B services, pharmacy etc Support services. - Work with Marketing team for improve business and hospital services. Key Responsibility Areas - - Floor Management. - OPD and IPD Management. - Administrative work, Prepare HMIS sheet. - Patients Counselling and customer satisfaction. - Coordinate the clinical services and establish activities. - Coordinate with Clinical and non clinical staff. - Coordination with Housekeeping services, F & B services, pharmacy etc Support services. - Work with Marketing team for improve business and hospital services.



Astron Hospital and Healthcare Consultants Pvt. Ltd.

• India
• Hospitals and Health Care
• 1 - 100 Employee

• Research Consultant (Intern) - on Gap Analysis of RMNCH+A

  • Nov 2013 - Feb 2014

  Key Responsibility Areas - •Handled a team of 7 members during GAP Analysis on Project- RMNCH+A Program in Jharkhand collaboration with USAID (United States Agency for International Development) & NRHM. • Facility assessment in 5 district hospitals, FRUs, Non- FRUs and Sub-centres of Jharkhand • Conducted Health Assessment Interviews with Civil Surgeon,District Program Manager & Block Program Manager in district Hospitals • Compiling of data & analyzing it to prepare a final report,fact sheet and final presentation. Show less