Experience

Easterseals Northern California

• United States
• Individual and Family Services
• 100 - 200 Employee

• System Administrator

  • May 2019 - Present



The Money Source Inc.

• United States
• Financial Services
• 100 - 200 Employee

• IT Support Specialist

  • Jan 2017 - Mar 2019

  • Responsible for maintaining and managing help desk ticket queues. • Troubleshoot and analyze both hardware and software issues in a Windows 7 and Windows 10 environment. • Troubleshoot/analyze and resolve all reported local and network printer issues, including all in one printer solutions. • Effectively communicate oral or written technical procedures to users working remotely in other TMS offices or at home. • Setup all user workstations, laptops, and other specified devices according to their position within TMS. • Manage and maintain IT equipment inventory. • Modify user account settings and group access, group policy via Active Directory. • Setup shared mailboxes and Distribution lists. Setup new hire accounts. Responsible for terminating employee accounts and backing up data. Show less



Edible Arrangements

• United States
• Retail
• 700 & Above Employee

• IT Support Specialist

  • Sep 2015 - Jan 2017

  • Managed desktop support and network hardware troubleshooting • Set up, installation, and troubleshooting of Hardware devices • Asset management • Troubleshoot and analyze both hardware and software issues in a Windows 7 and Windows 10 environment. • Handle operational support, data entry, and documentation • Troubleshoot POS, credit card payment issues, and equipment management. • Managed desktop support and network hardware troubleshooting • Set up, installation, and troubleshooting of Hardware devices • Asset management • Troubleshoot and analyze both hardware and software issues in a Windows 7 and Windows 10 environment. • Handle operational support, data entry, and documentation • Troubleshoot POS, credit card payment issues, and equipment management.



Jones Day

• United States
• Law Practice
• 700 & Above Employee

• Desktop Support Specialist

  • Oct 2015 - Sep 2016

  • Assisted users in resolving diverse hardware and software issues. • Ensured quick resolution of user concerns and escalated more complicated support issues (if needed). • Installed applications and coordinated all hardware / software upgrades. • Responsible for imaging laptops and desktops per law firm specifications using Altiris deployment software. • Multimedia requests per end user request: video conference, WebEx, Net meeting, PowerPoint. Responsible for setting up MCLE meetings in conference room. • Responsible for opening, closing and documenting tickets using HP Service Desk. • Setting up and installing VoIP phones for end users. • Setting passwords and resetting voicemail passwords using Cisco Unity software. • Adding users to specific software groups using SCCM. • New employee training on password criteria, phone usage, video conference equipment, desktop, laptop usage. • Assisted in office moves and floor restacks on scheduled time frames. • Assisted user base of 1,500 employees with hardware and software issues. Troubleshoot 1,000 devices ranging from Windows, OSX, and mobile operating systems. Show less



Bingham McCutchen LLP

• United States
• Law Practice
• 400 - 500 Employee

• Senior Desktop Support

  • Jun 2000 - Jan 2015

  • Assisted users in resolving diverse hardware and software issues. • Ensured quick resolution of user concerns • Responsible for setting up MCLE meetings in conference rooms. Setting up training rooms for new hires. • Responsible for opening and closing tickets using HP Service Desk. Document problem resolutions in HP Service Desk • Setting up and installing VoIP phones for end users. • Setting passwords and resetting voicemail passwords using Cisco Unity software. • Adding users to specific software groups using SCCM. • New employee training on password criteria, phone usage, video conference equipment, desktop, laptop usage. • Assisted user base of 1,500 employees with hardware and software issues. Troubleshoot 1,000 devices ranging from Windows, OSX, and mobile operating systems. Show less