Experience

Emergent BioSolutions

• United States
• Biotechnology Research
• 700 & Above Employee

• Senior Customer Operations Specialist

  • Jul 2020 - Present



Convene

• United States
• Hospitality
• 200 - 300 Employee

• Account Director

  • Mar 2019 - Mar 2020

  Responsible for developing business relations and driving annual revenue - Effectively engaged with client to build meaningful relationships - Exceeded Company Goals - Identified "need" periods and coordinate actions steps to fill the voids - Work cohesively and dynamically with the operations, ensuring profitability through yield - Forecast quarterly and yearly revenue to reach out revenue goal Responsible for developing business relations and driving annual revenue - Effectively engaged with client to build meaningful relationships - Exceeded Company Goals - Identified "need" periods and coordinate actions steps to fill the voids - Work cohesively and dynamically with the operations, ensuring profitability through yield - Forecast quarterly and yearly revenue to reach out revenue goal



Sofitel Philadelphia

• Senior Sales Manager

  • Jul 2001 - Mar 2019

  Handle the Pharmaceutical and medical markets. Generating $2 million in rooms and $800,000 in food and beverage sales annually - Identifying opportunities to improve the client’s experience and increase hotel sales - Working directly with clients to implement and drive hotel programs - Establishing a lucrative network of referrals - Making available specialist hotel product expertise to partners both internally and externally - Providing leadership, market intelligence, presentations, targets and incentive schemes to develop best practices



The Rittenhouse

• United States
• Hospitality
• 1 - 100 Employee

• Sales Manager

  • Oct 2000 - Jul 2001



IHG Hotels and Resorts

• Senior Sales Manager

  • Jun 1990 - Oct 2000

  Crown Planza Hotels and Resorts Crown Planza Hotels and Resorts