Experience

Panoramic Health

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Vice President Value Based Care Implementation

  • Jul 2022 - Present



CareCentrix

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Vice President of Client Implementation

  • Apr 2015 - Jul 2022

  Lead implementation strategy and process for all new account contracts and handle expansion of any contract signing to ensure requirements can be provided. Ensure implementation process is consistent with all contractual requirements and monitor post-implementation performance and feedback. Provide direction through a matrix organization, overseeing and monitoring coordination of all functional areas in the implementation process. Lead planning sessions during external customer presentations, customer conference calls and implementation visits. Drive resolution of issues impacting the implementation process and meeting customer expectations. Direct projects or pilots to test new implementation processes. Represent legacy clients in the migration to new claim platforms. Provide direct leadership to a team of Implementation Directors. Show less



UnitedHealthcare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Director of Client Implementation

  • Jul 2012 - Apr 2015

  Oversee national teams responsible for the successful end-to-end implementation and ongoing relationship of clients. Work across a matrix organization to advocate for the client and consumer, responsible for delivering best in class implementation experience of multiple product offerings. Focus on building key relationships, driving consistent operational discipline while building a business model that ensures accurate, consistent and a timely implementation. Partner closely with Sales leadership teams, translating and capturing client benefits into an actionable strategy, facilitating a seamless implementation. Show less



Humana

• United States
• Insurance
• 700 & Above Employee

• Strategic Consultant

  • Apr 2011 - Jun 2012

  Manage large scale, cross-functional engagements to develop innovative solutions while providing advisory services to internal clients. Developing and fostering productive relationships with clients, gaining alignment from senior leadership on scope of engagement. Understanding needs of the client and translating into a strategy.

• Operations Manager

  • Jun 2009 - Apr 2011

  Managed multiple departments throughout this role. Roles included responsibility for managing claims processing as well as client implementation. Responsible for the ongoing operation of the department to include: quality results, process improvement, partnering with internal and external parties to translate requirements into an actionable strategy, coaching and development of staff, and hiring.

• Manager of Account Installation

  • Sep 2007 - Jun 2009

  Manage implementation of new and existing large group Specialty Benefits clients from point of sale to issuance of ID cards and claims open for payment to post go-live monitoring. Managed the relationship of 450 existing clients along with 20 new clients at any given time. Partnered with and fostered productive relationships with the national sales market leaders and their teams during implementation and ongoing life of the account, providing consultative services.

• Account Executive

  • May 2005 - Sep 2007

  Manage customer and broker relationships by instituting a strategic relationship management process to ensure that business outcomes meet or exceed expectations. Managed a book of existing business and ensuring year-over-year client renewal. Act as a liaison between the Sales and Operational departments, effectively distributing resources to meet client expectations. Increased revenue through upselling of additional product lines.