Experience

Falconwood, Inc.

• United States

• Enterprise IT Service Management Senior Analyst

  • Jun 2014 - Present

  Arlington, VA - Provide subject matter expertise on service management life-cycle best practices, adaptation to the DoD/DON environment within agency guidance, including alignment with Defense Acquisition University ITSM guidance - Provide direct support for Continual Process Improvement and Continual Service Improvement teams and efforts - Provide stakeholder communications management support, leading workshops, boards and other formal and informal meetings with goal of fostering better organizational… Show more - Provide subject matter expertise on service management life-cycle best practices, adaptation to the DoD/DON environment within agency guidance, including alignment with Defense Acquisition University ITSM guidance - Provide direct support for Continual Process Improvement and Continual Service Improvement teams and efforts - Provide stakeholder communications management support, leading workshops, boards and other formal and informal meetings with goal of fostering better organizational cohesiveness - Designed metric scoring architecture using Balanced Scorecard methodology, linked multiple metrics across several competencies - Direct data discovery, performance mgmt definition/identification for NGEN Pgm Mgmt Office - Manages day-to-day team operations, to include facilitation between team, customer and other parties - Analyze performance management opportunities across service delivery, government oversight model - Project management and Lead Assessor functionality of ITSM Process Capability Assessments for ACAT I program Show less



DirectViz Solutions, LLC

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Director of Corporate Development

  • Feb 2014 - May 2014

  DirectViz Solutions, LLC My responsibilities include…



United States Air Force

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Program Manager

  • Aug 2011 - Oct 2013

  Northern Virginia - Implemented Director mandated, IG driven program to establish control, oversight, and communication between security, subscription/property management of organization-controlled mobile devices - Developed strategy for program establishment and continuous process improvement - Established governing team across multiple functional offices consisting of Chief Information Office, Office of Security & Counter-Intelligence, and enterprise Government and Contract Property Management to ensure… Show more - Implemented Director mandated, IG driven program to establish control, oversight, and communication between security, subscription/property management of organization-controlled mobile devices - Developed strategy for program establishment and continuous process improvement - Established governing team across multiple functional offices consisting of Chief Information Office, Office of Security & Counter-Intelligence, and enterprise Government and Contract Property Management to ensure symbiotic relationships, direction across the organization - Directed program office consisting of 22 organizational representatives across global organization - Created role-based, centralized electronic program management hub, utilizing SharePoint, analyzed and employed existing enterprise technology, crafting on-demand multi-directional reporting - Crafted decision support infrastructure, including strategic, steering and execution levels - Assisted customers and advised technical leads on scope, process directives and agreements - Identified, resolved complex issues and policy contradictions with decisive clarity, engaging appropriate parties to ensure all directives were considered and adhered to with minimum additional interruption - Initiated enterprise data protection tracking mechanism, developed standardized, role-based training for cyber-security; resulted in standardized cyber-inspection of 9K IT devices, $1M/yr subscription savings - Attended meetings as subject matter expert, technical advisor for coordinated initiatives - Analyzed, enforced various US Government, DoD standards, i.e. DiDs, IEEE, FIPS, etc. - Applied process management skills to insert into existing functional processes necessary mechanisms to centrally manage Inventory, Operations & Maintenance, and Patch Management of world-wide mobile IT technology, ensured Cyber Protection, Information Assurance, and prevent Cyber Vulnerabilities Show less



USAF

• Guinea
• International Trade and Development

• Process Improvement Manager

  • Jun 2008 - Aug 2011

  Northern Virginia - Audited Business IT procurement operations end-to-end process across multiple functional contracts - Conducted IT Service Management gap analysis, identifying process improvement areas - Applied Six Sigma principles to reduced average delivery time from 100 to 40 days - Defined key parameters, data sources; measured performance results; analyzed process breakdowns - Participated in strategic planning reviews, analyzed statements of work and other applicable documents -… Show more - Audited Business IT procurement operations end-to-end process across multiple functional contracts - Conducted IT Service Management gap analysis, identifying process improvement areas - Applied Six Sigma principles to reduced average delivery time from 100 to 40 days - Defined key parameters, data sources; measured performance results; analyzed process breakdowns - Participated in strategic planning reviews, analyzed statements of work and other applicable documents - Instituted overarching data view, trouble point corrections; controlled corrections by monitoring; compiled and analyzed metrics; authored continuous process improvement criterion - Directed engineering for world-wide requirements office, including IT program management and budget - Managed organizational requirements collection and customer liaison office, mitigated problem areas

• Software & Courseware Development Manager

  • May 1999 - May 2008

  Vandenberg AFB, CA & Keesler AFB, MS - Performed and managed systems architecture development, instituted CMMI Lvl 2 infrastructure - Established project/organizational processes, metrics, tools, techniques for end-to-end quality assurance - Worked with customer and technical experts to draft and develop requirements - Managed concept development, systems design, systems development and integration, test and evaluation, systems operation, configuration management, and system/software life-cycle management - Worked with… Show more - Performed and managed systems architecture development, instituted CMMI Lvl 2 infrastructure - Established project/organizational processes, metrics, tools, techniques for end-to-end quality assurance - Worked with customer and technical experts to draft and develop requirements - Managed concept development, systems design, systems development and integration, test and evaluation, systems operation, configuration management, and system/software life-cycle management - Worked with software development managers to ensure compliance with published application development guidelines