Experience

Chartis

• United States
• Business Consulting and Services
• 400 - 500 Employee

• Executive Consultant

  • Oct 2018 - Present

  Enterprise Technology, Data and Analytics executive specializing in healthcare, telecom, Insurance and manufacturing industry technologies. Recent consulting engagements include overseeing the technology deployment of the Health Information Exchange (HIE) sponsored by the Department of Health in Abu Dhabi United Arab Emeritus (Malaffi), Technology Assessment for a major Health System in Northern Virginia, overseeing Service Management process improvement for a large Indianapolis based Health system and serving as the Chief Data & Analytics Officer (CDAO) for a major Health Clinic in Wisconsin Show less



Clearwater Consulting Group

• Tampa/St. Petersburg, Florida Area

• Founding Partner

  • Jun 2017 - Oct 2018

  Providing Technical and Strategic IT consulting services for domestic and global companies. 30+ years of IT expertise in Healthcare, Financial Services, Manufacturing, Oil &Gas and Telecommunications. CxO level experience in delivering IT services in Infrastructure and Application Development. Providing Technical and Strategic IT consulting services for domestic and global companies. 30+ years of IT expertise in Healthcare, Financial Services, Manufacturing, Oil &Gas and Telecommunications. CxO level experience in delivering IT services in Infrastructure and Application Development.



HCLTech

• India
• IT Services and IT Consulting
• 700 & Above Employee

• A VP of Service Delivery

  • Sep 2015 - Jun 2017

  Head of Infrastructure Service Delivery HCL Technologies Head of Infrastructure Service Delivery HCL Technologies



HARMONY QUEST PRIVATE LIMITED

• Real Estate

• Semi Retired

  • Dec 2014 - Aug 2015

  Retired from IT career while exploring real estate investment Retired from IT career while exploring real estate investment



DXC Technology

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Director Global Transformation - Asset Optimization

  • Jan 2014 - Dec 2014

  Strong leadership skills combined with broad-based IT management experience spanning manufacturing, healthcare and financial services for $17B Computer Sciences Corp. Managed up to $550M in IT services over teams in the US, Asia and Europe with a proven track record of turning around operations struggling to meet financial and service goals. Can contribute immediately by: * Building top performing IT operations & project teams * Planning and executing rapid transformations and optimizations * Expanding relationships with key clients to drive the opportunity pipeline * Improving operating efficiency, reducing costs and improving marginshttp://connect.sturg.net Show less

• Director Infrastructue Regional Delivery Executive

  • Jun 2013 - Dec 2013

  Directed 500 global staff servicing 30 European accounts. Managed turnaround of underperforming accounts to achieve highest regional Net Promoter Scores. Other accomplishments include:* European “Tiger Team” reduces delivery costs by $15M. CSC Europe had several underperforming accounts. Established a tiger team to quickly identify root causes, find solutions and negotiate change with customers. Developed systematic approach to improve delivery performance. Saved $15M in annual service costs, translating to a $15M gain in profit margin. * Increased SW European Region revenue and built new sales momentum. In-country leaders lacked experience and skills in highly-competitive region. Brought-in new talent, analyzed accounts and began holding account teams accountable for goals. New spirit emerged leading to lower costs, higher customer satisfaction and stronger sales performance. Show less

• IT Regional Service Executuve

  • Feb 2013 - May 2013

  Managed the transformation of Service Delivery for a portfolio of under-performing outsourcing engagements in EMEA with total annual revenue in excess of $500 million (USD). Accounts are major EMEA clients looking to transform their IT operational service delivery and cost performance. Major accounts in Manufacturing, Transportation and public sector industries.



CSC

• United States
• Information Technology & Services
• 700 & Above Employee

• IT Service Executive Director

  • May 2011 - Feb 2013

  Improved overall service delivery in Asia while reducing costs $10M YoY. Other contributions in business development, customer relations and technology transformation as follows:* Turned around relationships with key Asia customers. CSC Asia Region had a group of underperforming accounts. Worked closely with key business leaders and internal staff to neutralize/minimize negative financial impacts, renegotiate low-margin contracts and rebuild client relationships. Improved account performance by $10M YoY.* Reversed $15M annual loss on major IT service contract. Losses were mounting on contract with Hong Kong-based international insurer. Rebuilt strained relationship with Chinese executive team over six month period which lead to the IT teams to begin to work together versus against one another. Service metrics improved 25% and profits rebounded to 8%. Show less

• Account Executive Director

  • Oct 2009 - May 2011

  Responsible for managing Nissan, North America account. Successfully negotiated complex transition of services from incumbent provider and achieved double-digit annual account profits. * Improved profit performance and avoided contract penalties. Contracted solution for Nissan required integration of IT vendors under multi-vendor Service Management which had not been fully developed. Managed difficult negotiations aided by strong client relationship. Reduced penalties in excess of $10M down to $250K and achieved 15% profitability vs 12% target. Show less

• Service Executive - Healthcare Outsourcing

  • Jan 2004 - Oct 2009

  Led outsourced IT service delivery for 100,000 users. Lowered costs of delivery 6% year-over-year and achieved increase client satisfaction ratings over five-year period. Key contribution:* Led post-acquisition integration of healthcare IT outsourcing business. CSC was acquiring fast-growing Healthcare IT outsourcing business from First Consulting Group. Led successful integration of Tier 2 data center, service desk, network and end user services for 13 healthcare accounts and 100,000 users into CSC. Show less



FCG

• Information Technology & Services
• 100 - 200 Employee

• Director

  • Jan 2004 - Apr 2008

  First Consulting Group (FCG) was acquired by CSC in Apr 2008. Responsibilities and accomplishments with FCG are documented under CSC experience. First Consulting Group (FCG) was acquired by CSC in Apr 2008. Responsibilities and accomplishments with FCG are documented under CSC experience.



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• Sr Manager Call Center Operations

  • Mar 1997 - Dec 2003

  Sr. Manager Call Center Operations for Sprint. Selected accomplishments include: * Maintained 99.999% availability for 26 Sprint call centers. Sprint had call centers spread across US, ranging in size from 100 to 1,000 employees. Managed team building to improve performance and directed several consolidations to reduce costs and enhance service levels. Exceeded availability and other key service metrics Sr. Manager Call Center Operations for Sprint. Selected accomplishments include: * Maintained 99.999% availability for 26 Sprint call centers. Sprint had call centers spread across US, ranging in size from 100 to 1,000 employees. Managed team building to improve performance and directed several consolidations to reduce costs and enhance service levels. Exceeded availability and other key service metrics