Experience

GLASSGUARD

• Manufacturing
• 1 - 100 Employee

• Operations Assistant and Customer Service Specialist

  • Mar 2023 - Present



Acist Europe B.V.

• Netherlands
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Customer Service Specialist

  • Dec 2020 - Dec 2021



Hologic, Inc.

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Customer Service Representative

  • Jul 2018 - Jun 2020

  I am currently employed at the medical supplies company Hologic as a customer service agent. There I work for the DACH region (Germany, Austria, Switzerland). My main focus is smoothening out anything that could go wrong with customers interactions with the company, from order entry all the way to returns, logistics and communication. The most used tools for this are Oracle and Sibel. I am currently employed at the medical supplies company Hologic as a customer service agent. There I work for the DACH region (Germany, Austria, Switzerland). My main focus is smoothening out anything that could go wrong with customers interactions with the company, from order entry all the way to returns, logistics and communication. The most used tools for this are Oracle and Sibel.



Samusocial Brussels

• Belgium
• Civic and Social Organizations
• 1 - 100 Employee

• Référent de soirée

  • Apr 2016 - Aug 2017

  I was holding the position of "referent de soirée" in a transit center for refugees. It entails organising the work of a five man team in that center, as well as dealing with all problems that could arise within daily activities.

• Travailleur Volant

  • Dec 2015 - Mar 2016

  The job of "travailleur volant" for the Samu Social consists of going to different homeless shelters all over Brussels in order to give a support to the teams working there, as well as participating in patrols within the city to find people in need.



SELLBYTEL Group Spain

• Spain
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• HP iPBM Austria

  • Feb 2014 - Mar 2015

  Started as an agent registering new clients in to the partner program. After three months I was promoted to iPBM (inside Personal Business Manager) for a portfolio of HP silver and gold partners. This consisted in taking care of their orders (from the initial prospect of a sale until delivery of the products), as well as help in every possible way for their work with HP to go as smoothly as possible. The main tool used was salesforce. Started as an agent registering new clients in to the partner program. After three months I was promoted to iPBM (inside Personal Business Manager) for a portfolio of HP silver and gold partners. This consisted in taking care of their orders (from the initial prospect of a sale until delivery of the products), as well as help in every possible way for their work with HP to go as smoothly as possible. The main tool used was salesforce.



Limmart

• Brussels Area, Belgium

• Student Job

  • Sep 2012 - Aug 2013

  The job consisted of a mix of administrative work, and costumer service. The job consisted of a mix of administrative work, and costumer service.



Electronic Security Company

• Brussels Area, Belgium

• student job

  • Jun 2010 - Jul 2010

  Student Job, Data Input Student Job, Data Input



BOMBARDIER

• Canada
• Aviation and Aerospace Component Manufacturing
• 700 & Above Employee

• Internship in human resources

  • Sep 2009 - Dec 2009

  The internship consisted of spending one part of the week in the offices of Bombardier in Brussels, in order to learn how a recruitment process works. The other part of the week was spend in Brugge in one of Bombardier's factories in order to learn the data management side of Human Resources. The internship consisted of spending one part of the week in the offices of Bombardier in Brussels, in order to learn how a recruitment process works. The other part of the week was spend in Brugge in one of Bombardier's factories in order to learn the data management side of Human Resources.



MeadWestvaco (MWV)

• United States
• Packaging and Containers Manufacturing
• 700 & Above Employee

• costumer service

  • Jul 2009 - Aug 2009

  The job consisted of inputting costumers orders into SAP. The job consisted of inputting costumers orders into SAP.



Electronic Security Company

• Brussels Area, Belgium

• Student Job

  • Jun 2009 - Jul 2009



European Parliament

• Belgium
• Political Organizations
• 700 & Above Employee

• Internship

  • Jun 2007 - Jul 2007

  Internship at the European Parliament, for the CDU delegate and former prime minister of Mecklenburg-Vorpommern, Alfred Gomolka Internship at the European Parliament, for the CDU delegate and former prime minister of Mecklenburg-Vorpommern, Alfred Gomolka