Tim Rush
Sales Manager at Choice Insurance Agency- Claim this Profile
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Bio
Credentials
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Strategic Human Resource Management
-Mar, 2016- Sep, 2024
Experience
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Choice Insurance Agency
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United States
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Insurance
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1 - 100 Employee
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Sales Manager
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Mar 2022 - Present
Responsible for generating growth by recruiting, hiring, training, and coaching a professional sales team to increase new business revenue. +Built relationships with referral partners through direct marketing to increase lead flow +Increased average new business premium per agent by 15% +Increased average closure by 5% by using data informed call routing, creating new sales process, and introducing measurable salesmanship behaviors +Increased New Business revenue by 20% 2022 +Broke team sales record March 2023 Show less
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GEICO
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United States
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Insurance
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700 & Above Employee
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Service Coordinator
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Mar 2020 - Mar 2022
Manage a team of 4 service supervisors representing 40 work from home agents during emergency protocols caused by the statewide quarantine. + Increased total calls handles by 25% by setting availability expectations with agents+ Created unit report card to measure, compare, and drive team performance+ Drove performance by determining areas of opportunity through call monitoring, maintaining coaching notes, and reviewing customer surveys+ Provided supervisor support by holding weekly meetings and calibration sessions through Webex conference call + Maintained team engagement through constant correspondence using group meeting technology (i.e. SLACK, Messenger, Webex Teams) Show less
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Sales Supervisor
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Nov 2015 - Sep 2021
Manage a team of top-ranked sales agents by driving team sales results through coaching, training, and data analysis. + Sales team has ranked top quartile in sales closing metric for 12 consecutive months + Achieved Chairman’s Club recognition (5% of sales team reach this recognition milestone)+ Designed a reporting dashboard to analyze survey results and develop best practices + Developed individualized action plans based on performance reports for data driven coaching decisions + Created turnover predictor matrix which measures agent engagement for turnover reduction + Conduct internal and external interviews to hire new and internal agents + Onboard newly hired sales coaches and train them to lead sales teams + Administrate leave and payroll through Workday HRIS+ Participate in the GEICO budget committee which manages $500k in donations annually Show less
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Sales System Pilot Supervisor
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Aug 2018 - Sep 2019
Trained 180 sales agents and 18 supervisors on latest sales system IT environment through classroom training and call monitoring sessions. + Trained agents in new quoting system and led initial pilot team+ Trained supervisors and floor agents in system handling best practices+ Acted as a liaison with floor agents, the systems team, and management to communicate changes and improve system functionality+ Used Lean Six Sigma data analysis techniques to gather, maintain, and report performance while identifying areas of opportunity Show less
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Insurance Sales Representative
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Aug 2013 - Dec 2015
Responsible for taking inbound sales inquiries, providing an excellent customer experience while meeting and exceeding challenging sales goals. + Sold policies by executing salesmanship behaviors including active listening, selling relevant benefits of policies, and asking for the sale+ Maintained top quality results by following each partner application and asking all necessary underwriting questions+ Achieved production goals by staying available, avoiding unnecessary holds, and maximizing application efficiency Show less
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Harvest Assembly of God
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United States
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Religious Institutions
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Administrative Assistant
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Feb 2010 - Aug 2013
Assisted in day to day office operations and strategic planning. + Managed volunteer staff by ensuring that needed positions were filled through constant communication and leading volunteer training and recruiting + Designed social media, podcast, blog, and printed media communications to keep congregation and volunteers informed + Implemented action plans in order to meet ministry goals + Coordinated outreach events by contacting meeting facilities, reserving space, negotiating price, and advertising the event + Planned yearly activities such as conferences, outreaches, food drives etc. + Maintained and operated ministry activities within an annual budget + On-boarded new volunteers by sharing the values and vision of the ministry and training Show less
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Education
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2015 - 2016
Colorado State University Global
Bachelor's degree, Human Resources Management and Services
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