Director of Human Resources

• Jun 2019 - Present

Project Director, CUNY 311 Project

• 2008 - 2012

• Directed the recruitment, training, and human resource practices for City University of New York (CUNY) students hired to work at New York City’s 311 Customer Service Center, the nation’s largest municipal call center. Successes under my direction: 1) The average number of students working each month increased from 129 in FY08 to 186 in FY11 2) Improved job retention - The median length of employment for student employees increased by 64%, 3) Student applications for employment rose by 62%, and 4) CUNY 311 Project students graduated at a higher rate than the City University average. • Supervised 6 professional staff and 150+ part-time Student Call Center Representatives (CCRs). • Responsible for the development and maintenance of an annual budget ranging from $2.6 million - $3.4 million. • Managed personnel and payroll administration. I am efficient with online financial reports, budgets, timesheets, and Personnel Action Forms. • Produced monthly and ad hoc reports for the City of New York and City University of New York. • Co-negotiated a new MOU with the New York City Department of Information Technology and Telecommunications from July 2010 – June 2013. • Member, Office of Partnerships Working Committee for CUNY’s New Community College. Show less

Area Manager

• 2007 - 2008

• Responsible for ensuring that 12 at-risk youth and welfare-to-work grants in the Mid-Atlantic region met and exceeded contractual obligations. • Served as primary liaison between Henkels & McCoy, Inc. and government funders. • Supervised 5 program managers and 15 professional staff members. • Managed human resource functions including recruitment, interviewing, hiring, initial and ongoing training, and creating work expectations for staff. • Produced regular and ad-hoc reports for both Henkels & McCoy, Inc. and funder organizations. • Assisted Regional Manager with RFPs and grant opportunities. Show less

Employment Counselor

• 1999 - 2002

• Provided intensive training and counseling to program participants in the Early Employment Initiative welfare diversionary program, Job Search program, and Supported Employment program in order to place them into employment. • Conducted agency and business outreach, including job development. • Co-authored a business plan to create a subsidiary employment agency. The plan generated multiple lending opportunities with local financial institutions. • Facilitated job readiness workshops for TANF recipients completing outpatient rehabilitation in conjunction with Trinitas Hospital. Show less

Community Development Specialist

• 1998 - 1999

• Established a mentoring program for newly employed public assistance recipients. • Conducted targeted outreach through newsletters, brochures, and flyers. • Connected newly employed public assistance recipients with support services. • Established a mentoring program for newly employed public assistance recipients. • Conducted targeted outreach through newsletters, brochures, and flyers. • Connected newly employed public assistance recipients with support services.