Experience

Ronald McDonald House Charities South Australia

• Australia
• Non-profit Organizations
• 1 - 100 Employee

• Operations Manager

  • Jul 2017 - Present



Mantra Group

• Australia
• Hospitality
• 300 - 400 Employee

• Area General Manager - South Australia

  • Jul 2013 - Mar 2017

  Area General Manager – South AustraliaMantra Group5 x PropertiesMantra Hindmarsh Square as below position GMPeppers Waymouth Hotel 202 Rooms & Suites, Mantra on Frome 72 Fully Served ApartmentsBreakfree Adelaide 144 Fully Serviced Apartments & Breakfree Directors 61 Rooms & StudiosOverview Designated property General Manager (GM) who provides support and direction to a specified group of properties. Review set Property, Area and Group specific Key Performance Indicators and budget expectations to ensure set targets are achieved. Ensure the operational goals of each property are met and ensure high quality of services and facilities are maintained to brand standard and to guest satisfaction. Also play the role of facilitator and mediator for a GM and to be available at all times to assist in ensuring that onsite Property operations flow effectively.Examples but not limited to.Identify key objectives with GM’s and provide direction and leadership Approve GMs annual leave in line with operational requirements, ensuring appropriate coverage Assist with the preparation and implementation of annual business plans and periodical forecastsWork with the GMs, RGM and Shared Services to in view to achieving budgeted EBIDTAs, Approve property manning levels in line with budget and operational requirementsReview EOM, wage cost and other financial reports and take action where necessaryProvides regular performance feedback both informally and formally through Mantra Group Reviews Provides guidance and mentoring to assist in the development of management teamsEncourage a positive working environment for all Team Members Ensure HR and IR policies, procedures and directives are complied with and adhered to.Attend all Body Corporate meetings as required and action items raisedIdentify individual property and area business needs or opportunities. (Sales, Marketing, Resources etc), both macro and incremental, and take appropriate action,

• General Manager

  • Oct 2008 - Jul 2013

  Mantra Hindmarsh Square4 ½ Star AAA rated, 179 Apartment Style Suites with 1 restaurant, 1bar & 1 conference room.Responsible for Owner & Body Corporate relations.Responsible for all core procedures of operation & all other aspects of the operation to maximise efficiencies & Profit. Development of annual business plans.Managing a Team of 90.GP – Dry 72%, Wet 70%.Annual turnover upwards of $10.5 million.Responsible for Balance Sheet, P&L and Trial Balance for Hotel.Responsible for all Month End reporting with analysis in all areas.Responsible for setting all Budgets & Forecasts.Responsible for Training and Management (appraisals, Job chats & one to ones) of all Department Heads and Employees.Responsible for all legal requirements for the business, including Licensee Responsibilities, Health & Safety, Food Safety, Employment Law & Environmental Controls.Responsible for all refurbishment projects.



Rydges Hotels & Resorts

• Australia
• Hospitality
• 700 & Above Employee

• General Manager

  • Sep 2007 - Oct 2008

  Rydges South Park Adelaide4 ½ AAA Star, 98 bedrooms with 1 restaurant, 1 bar & 5 conference rooms. Responsible for all core procedures of operation & all other aspects of the operation to maximise efficiencies & Profit. Development of annual business plans.Managing a Team of 60.GP – Dry 72%, Wet 74%.6.2 million turnover.Responsible for Balance Sheet, P&L and Trial Balance for Hotel.Responsible for all Month End reporting with analysis in all areas.Responsible for setting all Budgets & Forecasts.Implemented Revenue Management Strategies for Hotel & Group.Responsible for all Recruitment, Training and Management (appraisals, Job chats & one to ones) of all Department Heads and Employees.Responsible for all legal requirements for the business, including Licensee Responsibilities, Health & Safety, Food Safety, Employment Law & Environmental Controls.Responsible for all refurbishment projects.



Stamford Hotels and Resorts

• Australia
• Hospitality
• 200 - 300 Employee

• Executive Assistant Manager

  • Jul 2006 - Sep 2007

  Stamford Plaza Adelaide & Stamford Grand AdelaideStamford Plaza 5 AAA Star, 336 Rooms & Suites with 3 restaurants, 2 bars & 5 conference rooms.Stamford Grand 4 ½ AAA Star, 220 Rooms & Suites with 3 restaurants, 2 bars & 13 Conference rooms with over 1000 covers.• 2IC to Area General Manager deputising in his absence for all Hotel issues.• Responsible for all day to day operational activities• In-conjunction with Area GM, responsible for setting all Budgets & Forecasts.• Responsible for all core procedures of operation & all other aspects of the operation to maximise efficiencies & Profit. • In-conjunction with Senior Management Team responsible for development of annual business plans.• In-conjunction with Area GM, responsible for recruitment for both Hotels.• Designed & Implemented Revenue Management Strategies for both Hotels.• In-conjunction with Area GM, responsible for Month End reporting with analysis in all areas with full understanding of P&L, Balance Sheet and Trial Balance.• Responsible for driving Training and Management (appraisals, Job chats & one to ones) of all Department Heads and Employees.• In-conjunction with Area GM, responsible for all legal requirements for the business, including Licensee Responsibilities, Health & Safety, Food Safety, Employment Law & Environmental Controls.• Responsible for all standards including the AAA property standards and all customer service standards.



The Sir Christopher Wren Hotel Limited

• United Kingdom
• Oil and Gas
• 1 - 100 Employee

• General Manager

  • Jan 2005 - Feb 2006

  Sir Christopher Wren’s House Hotel & Spa, Windsor, UK4 AA UK Stars, Luxury Country House/Town House, 2 Rosettes, 90Rooms & Suites, 90 cover Restaurant, 200 cover Conference& Banqueting • Responsible for all core procedures of operation & all other aspects of the operation to maximise efficiencies & Profit. • Development of annual business plans.• Managing a Team of 90.• GP – Dry 73%, Wet 74%.• 4.6 million turnover.• Responsible for Balance Sheet, P&L and Trial Balance for Hotel.• Designed & Implemented Month End reporting with analysis in all areas.• Responsible for setting all Budgets & Forecasts.• Designed & Implemented Revenue Management Strategies for Hotel & Group. Which achieved growth of 16% in Room Sales, 20% in Total Sales & 36% GOP in first Year.• Responsible for all Recruitment, Training and Management (appraisals, Job chats & one to ones) of all Department Heads and Employees.• Responsible for all legal requirements for the business, including Licensee Responsibilities, Health & Safety, Food Safety, Employment Law & Environmental Controls.• Responsible for all refurbishment projects.• Overall control of hotel & group I.T. facilities and support.

• Deputy General Manager/Rooms Division Manager

  • Jun 2003 - Jan 2005

  Sir Christopher Wren’s House Hotel & Spa, Windsor, UK• Responsible for all operation aspects of Front of House, Housekeeping, Maintenance & Revenue Departments. Also overseeing F&B and C&B.• Designed and implemented Revenue, Marketing Plans and Strategies, which often exceeded forecasts and revenue goals. • Assisted in the development, design and implementation of PR Plans to ensure integrated communications, and represented the property in multiple PR stunts and Publicity events, trade shows, etc.• Responsible for PMS management.• Responsible for annual budgets for the Rooms Cluster.• Assisted General Manager in all aspects of the Business.• Responsible for increasing and monitoring of Guest Satisfaction Tracking.• Overall control of hotel & group I.T. facilities and support.



Thistle Hotels

• United Kingdom
• Hospitality
• 100 - 200 Employee

• Front Of House Manager

  • Jan 2003 - Jun 2003

  Thistle Kensington Park & Palace Hotels, Two, 4 AA UK Star Hotels, 638 Rooms & Suites with 2 restaurants, 3 bars & 21 conference rooms.• Managing a team of 60• Responsible for all arrivals, departures, room allocations and appropriation of VIP amenities.• Implemented & managed service excellence standards and procedures within Hotel & Departments.• Managed Reception, Porter, Switchboard & Duty Management Teams ensuring all personnel and performance issues are dealt with.• Responsible for setting an S,P,T,D culture within the Department (Standards, Procedures, Training & Development)• Overall control of hotel & group I.T. facilities and support.

• Revenue Manager

  • May 2002 - Jan 2003

  Revenue ManagerThistle Cardiff Hotel4 AA UK Stars, 136 Rooms & Suites, 60 cover Restaurant, 600 cover Conference & Banqueting

• Front Office Manager

  • Sep 2001 - May 2002



Forte Hotels

• Hospitality
• 1 - 100 Employee

• Assistant Front Office Manager

  • Jul 2000 - Sep 2001

  Cumberland Hotel London4 AA UK Stars, 906 Rooms & Suites, 5 Restaurants (300 covers), 22 Conference rooms (1500 covers)

• Reception Manager

  • Jan 2000 - Jul 2000

• Night Manager

  • Jul 1998 - Jan 2000

• Front Of House Trainer

  • Jan 1998 - Jul 1998

• Reception Supervisor

  • Jan 1997 - Jan 1998

• Executive Lounge Supervisor

  • Jul 1996 - Jan 1997

• Receptionist

  • Jan 1996 - Jul 1996

• Concierge

  • Sep 1995 - Jan 1996