Experience

Star Professional Software Solutions Ltd

• Technical Author

  • 2013 - Present

  Watford, United Kingdom



Own Words Ltd.

• Director

  • Jul 2012 - Sep 2013

  London, United Kingdom Technical authoring and knowledge management.



City University London

• United Kingdom
• Higher Education
• 700 & Above Employee

• MSc Student of Interactive Journalism

  • Sep 2011 - Jun 2012

  London, United Kingdom Geared toward online journalism, with a focus on data journalism and community management, this course also developed my key journalistic skills of writing, reporting, newsgathering, interviewing and features.



Thunderhead

• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Author

  • Apr 2006 - Sep 2011

  Elstree Wrote, maintained and updated all PDF and HMX/HTML technical and end-user documentation for the company’s enterprise communications software. Managed the transition of documentation from Help&Manual to Author-it for single source and localization management capabilities. Managed the localization of both software and documentation. Rewrote and restructured documentation set for single-source multi-channel output. Daily tasks included authoring; bug tracking and… Show more Wrote, maintained and updated all PDF and HMX/HTML technical and end-user documentation for the company’s enterprise communications software. Managed the transition of documentation from Help&Manual to Author-it for single source and localization management capabilities. Managed the localization of both software and documentation. Rewrote and restructured documentation set for single-source multi-channel output. Daily tasks included authoring; bug tracking and fixing; assistance with production builds; participation in Agile (Scrum) methodology; maintenance of a library of Knowledge Base articles for customer and internal reference. Tools used included Author-it 5; Help & Manual 5 (EC Software); Tortoise SVN/Subversion; Source Safe; Mantis Bugtracker; VMWare; MS Office; Adobe Acrobat; Paint Shop Pro; Cirtix GoToMeeting; XML Spy; Wikimedia. Show less



Thomson Reuters

• Canada
• Software Development
• 700 & Above Employee

• Technical Author

  • Mar 2001 - Oct 2004

  Technical Author working with project process manager to focus and co-ordinate documentation efforts across the ROMEX project and to establish an in-house documentation library. Produced, collated and edited a range of technical, marketing and project management documentation. Initially joined software house AVT Ltd., which was acquired by Reuters to become Reuters ADT (Automated Dealing Technologies) in 2002. Subsequently worked for the Reuters Order Management for Exchange… Show more Technical Author working with project process manager to focus and co-ordinate documentation efforts across the ROMEX project and to establish an in-house documentation library. Produced, collated and edited a range of technical, marketing and project management documentation. Initially joined software house AVT Ltd., which was acquired by Reuters to become Reuters ADT (Automated Dealing Technologies) in 2002. Subsequently worked for the Reuters Order Management for Exchange Execution (ROMEX) team. ROMEX: An order management, exchange execution and multi-market desktop environment for cost-effective brokerage and trading, on Sun Solaris and Windows 2000/XP platforms. Tools: MS Office; Adobe Acrobat; Source Safe; Business Central. Show less



MONIS Software Limited

• Business Consulting and Services

• Technical Author

  • Jan 2000 - Jan 2001

  London, United Kingdom Documenting the company’s financial software products. Online Help systems, system administration guides, technical documentation, hard copy user reference guides, sales and marketing materials, and some pre-print production. Tools: FrameMaker; Photoshop; Acrobat; Quark Express; RoboHelp/RoboHelp HTML; Visual Source Safe; MS Office



UserTech UK

• IT /Change Management Consultant

  • Jun 1998 - Jan 2001

  On-site Client-facing roles in the research, planning, development and implementation of eBusiness solutions and new business processes, specialising in documentation requirement analyses, authoring, editing and localisation. Principal projects: Glaxo Wellcome; Packard Bell NEC (France); Eaton Corporation. Tools: PeopleSoft; MS Office; Oracle.



Quality Systems and Software, Inc.

• Technical Author

  • Oct 1997 - Jul 1998

  Edinburgh, United Kingdom Authored technical and end-user documentation and online help for the company’s dynamic object-oriented requirements system (DOORS), which is primarily used by the MOD. Tools: DOORS; MS Word; Doc-To-Help; Visual Source Safe.