Experience

Garnet Health
• United States
• Hospitals and Health Care
• 100 - 200 Employee
• IT Manager

  • Apr 2016 - Present

Garner Health
• Software Development
• 100 - 200 Employee
• IT Manager

  • Apr 2016 - Feb 2022


Ellucian

• United States
• Higher Education
• 700 & Above Employee

• Senior Microcomputer Specialist

  • 2006 - 2015

  Ellucian provides higher education software, services, and analytics needed to manage day-to-day campus business faster, easier, and more effectively for more than 40 years, serving 2,400 institutions in 40 countries across the globe. Provided 24/7 computer and technical support to faculty, staff and students on 4 Mercy College campuses via Helpdesk Support including remote desktop, bomgar, WebEx, and support for Microsoft Office Suite, and College specific software… Show more Ellucian provides higher education software, services, and analytics needed to manage day-to-day campus business faster, easier, and more effectively for more than 40 years, serving 2,400 institutions in 40 countries across the globe. Provided 24/7 computer and technical support to faculty, staff and students on 4 Mercy College campuses via Helpdesk Support including remote desktop, bomgar, WebEx, and support for Microsoft Office Suite, and College specific software applications. Supported VoIP, printer queue management, new hardware testing and image creation. Led software refresh projects – student labs. Tivoli, Remedy, Heat, and Service Now, Compaq Tabs. Managed Asset Database. Software Applications: Microsoft XP, Windows 7, Office 2010, Banner, Xtender, Argos, MAC OS Show less Ellucian provides higher education software, services, and analytics needed to manage day-to-day campus business faster, easier, and more effectively for more than 40 years, serving 2,400 institutions in 40 countries across the globe. Provided 24/7 computer and technical support to faculty, staff and students on 4 Mercy College campuses via Helpdesk Support including remote desktop, bomgar, WebEx, and support for Microsoft Office Suite, and College specific software… Show more Ellucian provides higher education software, services, and analytics needed to manage day-to-day campus business faster, easier, and more effectively for more than 40 years, serving 2,400 institutions in 40 countries across the globe. Provided 24/7 computer and technical support to faculty, staff and students on 4 Mercy College campuses via Helpdesk Support including remote desktop, bomgar, WebEx, and support for Microsoft Office Suite, and College specific software applications. Supported VoIP, printer queue management, new hardware testing and image creation. Led software refresh projects – student labs. Tivoli, Remedy, Heat, and Service Now, Compaq Tabs. Managed Asset Database. Software Applications: Microsoft XP, Windows 7, Office 2010, Banner, Xtender, Argos, MAC OS Show less



Pepsi Bottling Ventures

• United States
• Food and Beverage Services
• 700 & Above Employee

• Contract Technician

  • Apr 2006 - Jul 2006

  Led Desktop Support team implementing the build and configuration of 120 machines for lease end. Completed two weeks ahead of projected schedule. Led Desktop Support team implementing the build and configuration of 120 machines for lease end. Completed two weeks ahead of projected schedule.



AboveNet

• United States
• Telecommunications
• 100 - 200 Employee

• Desktop Support Manager

  • 1999 - 2006

  Conducted new hire orientation classes, provided training for junior support technicians. Coordinated corporate desktop and helpdesk support. Managed Exchange and file server backup, maintenance, daily tape swaps. Blackberry enterprise administrator, maintained and serviced all HP printers and plotters. Provided remote support to all satellite offices nationwide. Coordinated site moves and consolidations. Handled inventory and equipment wholesaling. Software Applications:… Show more Conducted new hire orientation classes, provided training for junior support technicians. Coordinated corporate desktop and helpdesk support. Managed Exchange and file server backup, maintenance, daily tape swaps. Blackberry enterprise administrator, maintained and serviced all HP printers and plotters. Provided remote support to all satellite offices nationwide. Coordinated site moves and consolidations. Handled inventory and equipment wholesaling. Software Applications: Windows XP/2000 Microsoft Office 2000/2003, Adobe, Visio, AutoCAD, Ghost software. Show less Conducted new hire orientation classes, provided training for junior support technicians. Coordinated corporate desktop and helpdesk support. Managed Exchange and file server backup, maintenance, daily tape swaps. Blackberry enterprise administrator, maintained and serviced all HP printers and plotters. Provided remote support to all satellite offices nationwide. Coordinated site moves and consolidations. Handled inventory and equipment wholesaling. Software Applications:… Show more Conducted new hire orientation classes, provided training for junior support technicians. Coordinated corporate desktop and helpdesk support. Managed Exchange and file server backup, maintenance, daily tape swaps. Blackberry enterprise administrator, maintained and serviced all HP printers and plotters. Provided remote support to all satellite offices nationwide. Coordinated site moves and consolidations. Handled inventory and equipment wholesaling. Software Applications: Windows XP/2000 Microsoft Office 2000/2003, Adobe, Visio, AutoCAD, Ghost software. Show less



Talamini Computer Services

• On-Site Technician

  • 1997 - 1999

  Network, PC support, printer service and maintenance. Software and hardware support – 3.1, 95 and NT, Microsoft Office 97, PowerBuilder 5.0, Remedy, Tivoli, Outlook and Pepsi specific software. Administration of Novell and NT domain. Converted network from Token ring to Ethernet. Provided relocation services for personnel with equipment moves for Somers and Purchase, New York locations. Network, PC support, printer service and maintenance. Software and hardware support – 3.1, 95 and NT, Microsoft Office 97, PowerBuilder 5.0, Remedy, Tivoli, Outlook and Pepsi specific software. Administration of Novell and NT domain. Converted network from Token ring to Ethernet. Provided relocation services for personnel with equipment moves for Somers and Purchase, New York locations.



Universal Computer Systems

• Software Development
• 1 - 100 Employee

• Field Service Technician

  • 1995 - 1997

  Remote Field Service Technician for 35 New Car Dealerships with Tenix based operating system. Installation and maintenance of computer systems, main frames, terminals, printers. Remote Field Service Technician for 35 New Car Dealerships with Tenix based operating system. Installation and maintenance of computer systems, main frames, terminals, printers.



IBM

• IT Services and IT Consulting
• 1 - 100 Employee

• Engineer

  • 1990 - 1995

  Diagnosed and repaired PC, PS2 and DADAM graphics workstations / OS2 and Dos 3.1 Diagnosed and repaired PC, PS2 and DADAM graphics workstations / OS2 and Dos 3.1