Experience

Wise Health System

• United States
• Hospitals and Health Care
• 500 - 600 Employee

• Technical Analyst - Business Solutions

  • Nov 2019 - Present

  Advanced technical support, project management and exceptional customer service for clinical and administrative users of WHS Managed Locations (MLO). Focus with a strong analytical and problem-solving abilities.

• Security Analyst, Vulnerability Management

  • Jan 2018 - Oct 2021

  Decatur, Texas Primary focus on vulnerability management of organizational assets, including hardware and software, processes and procedures. Analyze and manage vulnerabilities and identify and eliminate risks on network, systems, applications and related assets. Analyze network and host vulnerability scan data, conduct security audits. Identify and manage open and unauthorized TCP ports and protocols. Coordinate and communicate with System Owners, System Administrators, and other IS Support… Show more Primary focus on vulnerability management of organizational assets, including hardware and software, processes and procedures. Analyze and manage vulnerabilities and identify and eliminate risks on network, systems, applications and related assets. Analyze network and host vulnerability scan data, conduct security audits. Identify and manage open and unauthorized TCP ports and protocols. Coordinate and communicate with System Owners, System Administrators, and other IS Support groups to monitor strategic communications for authorized service interruptions (ASI) and other approved maintenance windows. Develop process, procedure, and document reviews, including standard operating procedures (SOP) and tactics, work instructions, techniques, and procedures (TTP). Conduct written assessment with recommendations based on the Capability Maturity Model (CMM) and generate vulnerability trending, analysis, and compliance reports and present results to senior leaders and appropriate governance forums.

• Information Systems Enterprise Integrator

  • Nov 2016 - Jan 2018

  Provide leadership in the technical support and operation of all existing and future migration to new EMR with AllScripts.

• Information Systems Applications Support Lead

  • Jul 2007 - Nov 2016

  Serve as primary Applications Analyst and technical liaison for departmental directors, managers and Ancillary Analysts. Heavily involved in customer relationships and delivery of timely and quality results. Responsible for troubleshooting, researching, diagnosing, documenting and resolving technical issues surrounding Windows 2000/XP/W7/W10 desktops, Windows 2000/2003/2008/2012 servers, Xenapp 6.5/Xendesktop 7.6 and numerous Health Care applications.



Nokia

• Finland
• Telecommunications
• 700 & Above Employee

• Business Infrastructure Applications Analyst

  • Feb 1999 - Dec 2005

  Envision processes and concepts to spur solutions development in accordance with organizational and client requirements. Design, manage, analyze and maintain IT platforms. Install and test hardware & software; diagnose and resolves technical issues. Assist in researching and evaluating vendor systems & services. Develop concept and Use Case documentation. Create and maintain service level contracts, budgets and cost analyses; author and disseminate status reports. Utilize human resource… Show more Envision processes and concepts to spur solutions development in accordance with organizational and client requirements. Design, manage, analyze and maintain IT platforms. Install and test hardware & software; diagnose and resolves technical issues. Assist in researching and evaluating vendor systems & services. Develop concept and Use Case documentation. Create and maintain service level contracts, budgets and cost analyses; author and disseminate status reports. Utilize human resource administration systems, PC client-based applications and server software. Provide engineering applications support and software testing services with concentration in manufacturing and production applications. Serve as Lotus Notes client and server support specialist. Manage database organization, setup, access and troubleshooting. Show less