Tim New

Technical Support Analyst II at Burris Logistics
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Contact Information
us****@****om
(386) 825-5501
Location
Milton, Delaware, United States, US
Languages
  • English -

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Credentials

  • A+ Certified Professional
    CompTIA
  • Getting Started with PowerShell
    Linux Academy

Experience

  • Burris Logistics
    • United States
    • Transportation, Logistics, Supply Chain and Storage
    • 500 - 600 Employee
    • Technical Support Analyst II
      • Jun 2014 - Present

      Level II Technical Support Analyst. Supporting a wide array of technologies as well as project management. Level II Technical Support Analyst. Supporting a wide array of technologies as well as project management.

  • ACT
    • United States
    • Education Administration Programs
    • 700 & Above Employee
    • Analyst
      • Aug 2007 - Oct 2013

      While at ACT, I provided tier 2 support for our testing software application Compass. I support other areas as a tier 1 analyst. While at ACT, I provided tier 2 support for our testing software application Compass. I support other areas as a tier 1 analyst.

  • Act.
    • TECHNICAL SUPPORT SPECIALIST
      • Aug 2007 - Oct 2013

      A+ Certified 10 years on the job IT experience Detailed knowledge and experience supporting a wide range of software. During the past 10 years I have worked as a technical support person for two large companies. I have supported a wide array of software, including all modern browsers and operating systems.Systems: Windows (all); Linux (Red Hat, Suse, Ubuntu) Networking: LANs, WANs, TCP/IP Software: BROWSERS (Firefox,IE,Chrome,Opera)MS Office (Word, Excel, PowerPoint)

  • Act. Inc
    • Technical Support
      • Aug 2007 - Oct 2013

      Responsible for providing excellent support for our proprietary software offerings. I provide customers with technical support, including; Troubleshooting browser configurations, repairing databases, network troubleshooting and providing operating system related troubleshooting. I also create new technical documentation to provide other team members with solutions to resolved issues. As well as review and create public and internal facing corporate documentation. Responsible for providing excellent support for our proprietary software offerings. I provide customers with technical support, including; Troubleshooting browser configurations, repairing databases, network troubleshooting and providing operating system related troubleshooting. I also create new technical documentation to provide other team members with solutions to resolved issues. As well as review and create public and internal facing corporate documentation.

  • The Yankee Candle Company, Inc.
    • United States
    • Retail
    • 700 & Above Employee
    • Systems Admistrator
      • Aug 2005 - Aug 2007

      Deployed Software using zenworks to a WAN. Maintained Corporate Windows image. Deployed new hardware including desktops,laptops and printers. Responsible for troubleshooting software as well as hardware issues.

    • Technical Support
      • Jan 2002 - Aug 2005

      Provided internal facing technical support for our retail p.o.s. systems and all corporate systems. Supported users in a 3 building WAN network. Supported all Microsoft technonlodgies. Supported TCP/IP troubleshooting for all network nodes.

Education

  • Springfield Technical Community College
    Microcomputer Systems, Information Technology
    2003 - 2007
  • Springfield Technical Community College
    Certificate: Microcomputers, Information Technology
    2004 - 2006

Community

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