Experience

University of Delaware Professional & Continuing Studies

• United States
• Higher Education
• 1 - 100 Employee

• Project Coordinator, Communications

  • Nov 2018 - Present

  • Act as project manager for PCS and Graduate College marketing projects, set and managed project timelines in SmartSheet project management platform, have built and implemented various reports/processes in SmartSheet to better track and manage projects • Manage external email platform through Constant Contact and MailChimp, create and design emails • Manage external mailing lists both for direct mail and email • Primary contact with external printing vendors • Assist in proofreading process for various marketing publications • Assist in building reports and analyzing PCS students • Assisted with IT projects; acted as Project Manager for Salesforce implementation across all PCS areas • Assisted in Graduate College website rebuild


Amazon
• Bangladesh
• Advertising Services
• 1 - 100 Employee
• Sortation Associate

  • Oct 2020 - Dec 2020


Horizon Services, LLC.

• United States
• Consumer Services
• 200 - 300 Employee

• Jr. Marketing Analyst

  • Oct 2017 - Nov 2018

  • Tracked and assisted in building budget documents, researched contracts to apply payments to individual months. • Built reports detailing marketing campaign ROI; analyzed marketing campaigns to analyze campaigns such as direct mail, PPC, print advertising • Assisted in putting together Customer Lifetime Value analysis reporting and analyzation • Determined trends in marketing campaigns, budget tracking, customer value/services used • Tracked and assisted in building budget documents, researched contracts to apply payments to individual months. • Built reports detailing marketing campaign ROI; analyzed marketing campaigns to analyze campaigns such as direct mail, PPC, print advertising • Assisted in putting together Customer Lifetime Value analysis reporting and analyzation • Determined trends in marketing campaigns, budget tracking, customer value/services used



Cash Connect

• United States
• Financial Services
• 1 - 100 Employee

• Cash Forecasting Analyst

  • May 2017 - Sep 2017

  • Determined trends for specific areas, location, and times to accurately forecast cash load amounts in ATM terminals across the country • Worked with customers and vendors to ensure any low cash situations were handled appropriately and promptly • Communicated monthly results with customers, worked and produced analysis to ensure their budgetary goals were met • Determined trends for specific areas, location, and times to accurately forecast cash load amounts in ATM terminals across the country • Worked with customers and vendors to ensure any low cash situations were handled appropriately and promptly • Communicated monthly results with customers, worked and produced analysis to ensure their budgetary goals were met

• Marketing Coordinator

  • Feb 2014 - May 2017

  • Analyzed and tracked multiple marketing campaigns to determine their rate of success. Communicated to management to make adjustments from results. • Maintained inventory and ordered items appropriately • Processed and verified purchase orders; maintained and tracked marketing budgets; working with vendors and finance to ensure budget was maintained and payments were processed in a timely basis. • Managed external website review platform for technicians; analyzed and developed reports informing management and technicians of feedback, planned and developed methods to increase customer feedback. • Brand reputation- managed and responded to online customer inquiries and feedback. • Led and volunteered in multiple non-profit community events- most volunteer hours in the company in 2014; received company award for excellence in quality service in 2015. • Managed and trained multiple interns



Walgreens

• United States
• Retail
• 100 - 200 Employee

• Shift Lead

  • May 2011 - Feb 2014

  • Tracked and maintained proper inventory levels through periodic counts, proper receiving practices and working Strategic Inventory Management reports. Ordered and received appropriate items to ensure stock levels were met • Demonstrated proper customer service to build relationships with customers; recognized by district office staff multiple times for quality service • Maintained and analyzed multiple Key Performance Indicators in order to determine department sales records, shrink management and discrepancies • Merchandised/marketing towards specific customer needs to increase store sales • Oversaw photo department; developed programs to increase photo sales such as reaching out to companies to build relationships and process orders for their customers