Experience

Naturality Wellness Centre

• United Kingdom
• Wellness and Fitness Services
• 1 - 100 Employee

• Psychotherapist

  • Sep 2020 - Present

  Naturality Wellness Centre is located in the cosy village of Berkhamsted and is a multi-disciplinary Natural Health Care Clinic offering a wide range of Alternative and Complementary Therapies. I work face to face here on Mondays, Wednesdays and Saturdays. I trained at the CCPE (Centre for Counselling and Psychotherapy Education) in London for five years, qualifying as a Transpersonal Integrative Psychotherapist. My training was broken down into four parts, Psychodynamic (Our Early Life), Humanistic (Our Relationships & Our Present Life), Existentialism (Meaninglessness & Meaning) and Transpersonal (Spiritual Enquiry). My Qualification is accredited by the BACP (British Association for Counselling and Psychotherapy) and myself and my school, CCPE, are also accredited and members of the UKCP (United Kingdom Council for Psychotherapy). Show less



Poole Therapies & Associates (PTA)

• Psychotherapist & Counsellor

  • Sep 2019 - Feb 2023

  As well as my private practice, I worked as an Associate Psychotherapist with PTA, providing psychotherapeutic support to international clients based in locations all over the world. Poole Therapies & Associates is a professional counselling, coaching & mental health service, offering Face-to-Face, Telephone and Online support, through various mediums such as Skype, Zoom, FaceTime and WhatsApp. PTA was established in 2019 to provide high quality and accessible counselling, coaching and mental health services on behalf of the Anvil Group International (UK), enabling them to fulfil various mental health contracts for a number of international companies and universities. These services are now available to individuals and other companies/organisations. They offer a full range of mental health and counselling and coaching support, for individuals who are in either their own country or in a foreign country worldwide. This allows them to explore their issues and concerns in a safe, caring and confidential space, as well as learning individual coping strategies where needed. In their first year (2019), as the In-house counselling service for Anvil Group International (UK), they took 107 Mental Health/Counselling referrals - this equates to over 700 counselling sessions completed. Show less



CCPE, Centre for Counselling and Psychotherapy Education

• Psychotherapist In Private Practice

  • Sep 2018 - Aug 2020

  In September 2018 I moved my psychotherapy practice to the CCPE. I work with a variety of clients some of whom have been with me since I began. To mark the end of my course requirements, I ran a men's workshop entitled 'Breaking Through Male Stereotypes'. In September 2018 I moved my psychotherapy practice to the CCPE. I work with a variety of clients some of whom have been with me since I began. To mark the end of my course requirements, I ran a men's workshop entitled 'Breaking Through Male Stereotypes'.



The CASSEL Centre

• Psychotherapist in Clinical Training

  • Apr 2015 - Sep 2019

  In April 2015 I started my voluntary psychotherapy placement at the CASSEL centre in Lewisham borough, as part of my course requirements. I work with clients suffering predominantly with panic, anxiety and depression. Since 2015 I have completed over 550 supervised client session hours, and since November 2016 I have been practicing as an Associate. I currently work with a number of clients from a variety of backgrounds, some of whom have been with me since I started, over three years ago. Show less



Bupa Global

• United Kingdom
• Insurance
• 700 & Above Employee

• Coach & Trainer

  • Jan 2012 - Jan 2015

  I worked as a Coach, Trainer and Quality Assessor for the Coaching Team within Bupa Global’s Customer Service department. My main objective was to maintain and increase the high levels of customer service Bupa Global provides it’s members, through using skills gap analysis to identify coaching and training needs for the people I had been assigned. I have found that by being empathetic and non-judgemental, my direct coaching style was highly effective, which was clearly reflected within the increased engagement and improved performance of the people that I coached. Show less



Bupa International

• Insurance

• Service Account Manager

  • Apr 2009 - Jan 2012

  I drove revenue growth for Bupa International by providing unique customer service. I retained high net worth corporate clients by engaging and supporting Group Secretaries and Brokers to deliver our first class customer service to their members. I independently managed the relationship between Bupa International and my own portfolio of clients handling a wide range of queries by telephone and email. Our team also won Bupa International’s team of the year in 2011. I drove revenue growth for Bupa International by providing unique customer service. I retained high net worth corporate clients by engaging and supporting Group Secretaries and Brokers to deliver our first class customer service to their members. I independently managed the relationship between Bupa International and my own portfolio of clients handling a wide range of queries by telephone and email. Our team also won Bupa International’s team of the year in 2011.



EDF Energy

• United Kingdom
• Utilities

• Customer Service Representative

  • Feb 2007 - Apr 2009

  At EDF I was given the opportunity to manage and motivate my team. I hosted and presented team briefs and organised presentations on the company’s “Products and Services” and the “Customer Experience” which I presented to my colleagues, Team Managers and the department’s Operation Manager. This led to me winning a quarterly Gold Medal Award in 2008 entitling me to attend the annual EDF Energy, “Customer Service Excellence Awards Ceremony”. I was also recognised as a point of contact for customer complaints within the department, for which I have always been passionate. Show less