Experience

CMI Media Group

• United States
• Advertising Services
• 700 & Above Employee

• Senior Analyst - Community Management

  • Mar 2022 - Present



Shaker Recruitment Marketing

• United States
• Advertising Services
• 100 - 200 Employee

• Senior Social Media Community Manager

  • Jul 2021 - Mar 2022



NUVI (Acquired by Reputation)

• United States
• Software Development
• 1 - 100 Employee

• Community Management Lead and Copywriter

  • Mar 2019 - Mar 2020

  Managed a team of community managers including setting and maintaining standards, training, and working with clients to ensure the team was meeting their requirements. Also worked with account managers and analytics on reporting and client proposals. Developed and edited copy for brand posts for clients and worked on content and strategy proposals.

• Community Management Lead

  • Jan 2018 - Mar 2019

  Managed a team of community managers including setting and maintaining standards, training, and working with clients to ensure the team was meeting their requirements. Also worked with account managers and analytics on reporting and client proposals.



Brickfish

• Advertising Services
• 1 - 100 Employee

• Community Manager

  • Apr 2017 - Jan 2018

  Responded to incoming engagements on client's social media channels in a timely fashion while following brand guidelines and company procedures. Responded to incoming engagements on client's social media channels in a timely fashion while following brand guidelines and company procedures.



Panera Bread

• United States
• Restaurants
• 700 & Above Employee

• Shift Supervisor

  • Sep 2014 - Sep 2017

  Manage a staff of up to twenty associates to deliver a great customer experience while also managing costs such as labor and food costs. Additional responsibilities include scheduling and overseeing repair work and other contractors as well as taking inventory and ordering any equipment that the store needs.

• Associate Trainer

  • Nov 2008 - Sep 2014

  Responsible for daily customer interaction as well as the maintenance of all standards and policies. Entrusted to train and coach other associates when standards were not being met.