Experience

Self-employed, RCS LLC

• Operations Manager | Customer Service / Technical Support

  • Nov 2018 - Present

  Deliver customer centric approach to all administrative processes in fast-paced, high-pressure manufacturing / automation enterprise. Provide exceptional support in navigating scheduling of incoming repairs and implementing functions to enhance and unify efficiencies. Demonstrate outstanding creative problem solving and solution management expertise cross-functionally collaborating in project management to ensure on-time and on-budget completion. • Managed incoming calls, phone technical support, coordinate repair schedule on incoming systems through priority assessment and assist in repairs, as necessary. • Provided inside sales support, including system explanation, technical documentation, demonstrations, and order entry. • Managed payroll processing, as well as invoicing and financial/performance reporting. • Scheduled and Repaired vision sewer equipment and provided customer troubleshooting. • Contracted to troubleshoot Power BI reports and data warehouses. Including SQLprogramming. Show less



SyncHR Inc.

• United States
• Individual and Family Services

• Customer Success Manager

  • Apr 2016 - Mar 2019

  As Customer Success Manager, I directed seven local and global team members in managing 60 to 80 short-term electronic data interchange projects for a human capital management corporation serving mid-sized companies. My engaging interpersonal and communication skills enhanced ability to cultivate a highly productive, energetic environment. I provided expert guidance and support to employees and clients regarding human resource issues, payroll processes, benefit enrollment / administration, periodic reporting, and system operations. Several of my most significant achievements is this role included: • Continually verifying the accuracy of transmitted information, including evaluating, troubleshooting, and resolving transmission errors. • Presenting comprehensive group and individual training programs on effective report building and generation. • Spearheading the project management of all aspects of the 2018 open enrollment processes for various clients and employees. Show less



Gexpro

• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• National Automation Specialist

  • Sep 2005 - Mar 2016

  While at Gexpro, I furnished outstanding customer support and technical guidance to over 100 branches nationwide for a high volume, full-line electrical distribution company with more than 250K products from 200+ manufacturers. I assisted in sourcing products and drafting quotes / bill of material generation while providing direction on trade shows, open houses, class schedules, training, marketing, web support, networking, connectivity, cross referencing, wiring, and troubleshooting manufacturing lines. A couple of my most significant achievements is this role included: • Efficiently fielding over 4K customer calls and emails each year with extreme professionalism and courtesy. • Continually advancing my product knowledge by reading specifications and conducting extensive research so I could impart that knowledge when called upon for assistance and guidance. I also have additional experience as Sales Representative for System Service LTD, Outside Sales Representative for Terminal Supply Company, and Sales Engineer for Holt Electric Inc. Show less