Enterprise Business Technology Consultant

• Nov 2022 - Present

Senior Business Technology Consultant

• Nov 2018 - Sep 2023

Client: Dollar TreeIndustry: Retail, Supply Chain Management

Business Technology Consultant

• Jun 2018 - Nov 2018

Client: Dollar TreeIndustry: Retail, E-commerce

Business Technology Consultant

• Mar 2017 - May 2018

Client: Anthem - Provider Data ManagementIndustry: HealthcareProject: Strategic Provider System* Requirements:- Defined enterprise level requirements based on enterprise provider data model- Created users stories with detailed acceptance criteria- Defined Epics with the Product Owner for major system functionalities- Provided analysis support to the development and testing teams for requirements clarifications* UX/UI- Provided UX guidance and input on experience decisions based on user needs- Identified UI inconsistencies to the product owner to improve the application- Worked with a Pega UX Architect to establish a pattern library as well as Intent Driven Design Flows- Gathered user feedback to continuously improve the applications’ user experience* Agile- Worked with multiple agile teams in the Agile Release Train under the scaled agile framework- Participated in multiple Program Increment (PI) planning sessions aligning all the teams to the shared enterprise mission and vision- Helped the Product Owner prioritize the Product and Sprint Backlogs- Lead team Scrum daily stand up ceremonies- Lead requirements refinement sessions with the scrum team* Leadership- Lead a team of 3 business analysts allocating team analysis activities among the team members* Demo- Performed system demos and the end of the sprint for both the agile release train and individual UI scrum team* Test- Tested user stories with the Product Owner to ensure they met the acceptance criteria- Identified defects in the system when acceptance criteria was not met* Travel- Supported the client onsite in Atlanta with bi-weekly travel* Launch- Successfully implemented the first iteration of an enterprise level healthcare system to maintain provider data Show less

Business Technology Consultant

• Jun 2015 - Feb 2017

Client: Anthem - Mobile Application DevelopmentIndustry: Healthcare* Completed an entire mobile application redesign, from the ground up, simplifying and enhancingthe member experience on Android, iOS, and mobile web.* Executed Agile methodology under a Waterfall dominated enterprise and helped transition and communicate deliverables to all stakeholders.* Helped define improvements and iterate on business processes.* Assisted the product owners in gathering information to make prioritization decisions.* Created agile User Stories, Epics, Defects, and Tasks in JIRA.* Worked with the Product Owners to prioritize their product backlog.* Defined minimum viable product for several new features inside the mobile application.* Lead User Story Grooming sessions with the agile development team to size bodies of work.* Evaluated potential solutions based on the overall impact to the organization.* Operated in an Agile Development environment working in 2 week Sprints under a bi-monthly release cadence.* Performed regular quality assurance testing on the mobile application, including API request/response and user experience validations.* Designed user interfaces and experiences for the mobile application.* Moved between Product Owner, Scrum Master, Tester, and Business Analyst roles seamlessly as the need arose * Gained a deeper understanding of the large enterprise Health Insurance Industry * Successfully integrated with a 3rd party vendor to incorporate data elements into the mobile application via REST APIs * Integrated SSO deep linking from the mobile application into a 3rd party white-labeled responsive web experience Show less

Business Technology Consultant

• Nov 2014 - May 2015

Client: Patient Advocate Foundation, Hampton, VAIndustry: Healthcare - NonProfit* Developed SSRS reports using both MySQL and SQL Server back-end database connections.* Created requirements document, including report identification, for a new internal tool to maintain a directory of financial resources (add, update, delete, approve, reject) utilized by web applications and mobile applications.* Involved in testing of the new enterprise PEGA application (called Beacon) which handles the business process management of patients applying to grant based funds for medical financial assistance.* Navigated through PEGA Use Cases and Requirements to perform system testing on the Beacon Application.* Created defects in Open Project during Beacon application testing.* Developed requirements document to capture updates to an existing internal PHP/MYSQL web application.* Gathered requirements for new National Patient Advocate Foundation website.* Identified existing reporting data gaps based on MySQL data analysis. Show less

Software Product Manager

• Sep 2013 - Nov 2014

Mobile App Product Development, Analysis, & Testing BizWiz Product Development, Analysis, & Testing Managing Outsourced Development Staff Creation and Continued Improvement of Internal Business Management Software Overview of Key Responsibilities • Develop business requirements and product specifications as required. • Lead a team of indirect reports during the course of projects to drive delivery. • Work closely with development to define milestones and ensure on-time and in-scope delivery. • Work with stakeholders to translate market requirements into executable user stories and designs. • Champion for the customer by collaborating with the design team to develop user stories, wire-frames, and workflows that solve problems for our customers. • Work closely with engineering and QA to ensure they have correctly interpreted the specifications, and understand the logic on the back end as well feature dependencies. • Work with third party parties to integrate their technologies into our products. Show less

Business Systems Analyst II

• Jul 2007 - Sep 2013

• Under minimal direction, formulates and defines systems scope and objectives based on both user needs and a good understanding of information technology, business processes, and industry requirements • Analyzes business and user needs, documents requirements and translates into proper system requirements specifications using computer-based workflow analysis and requirements tools to study work procedures, information flows and production methods • Responsible for developing Software Test Descriptions, Software Test Reports and testing metrics • Performs document development/preparation at various stages of a project life cycle to detail analysis results and solution recommendation • Supervises analysis tasks/projects related to a specific subset of a large enterprise system • Performs on multiple large scale enterprise systems both internal and external to our end users that use Agile, Iterative, and Waterfall methodologies on a case by case basis • Applies extensive knowledge of the customer's business and industry to develop project specifications for new or existing systems Show less

Data Specialist

• Oct 2006 - Jul 2007

• Controlled all data related aspects of multiple projects in a live production environment • Managed all tasks associated with database acquisition from clients, creation of base tables, data conversion, data manipulation, as well as data integration • Performed complex technical analysis/manipulations on various data platforms, such as Data Junction, Microsoft® Access, and VAX mainframe systems • Advised methods to improve business processes • Controlled all data related aspects of multiple projects in a live production environment • Managed all tasks associated with database acquisition from clients, creation of base tables, data conversion, data manipulation, as well as data integration • Performed complex technical analysis/manipulations on various data platforms, such as Data Junction, Microsoft® Access, and VAX mainframe systems • Advised methods to improve business processes

Information Technology Co-op

• Aug 2005 - Dec 2005

• Member of the New Development team that was building a web-based Locomotive Maintenance Information System • Designed process flow diagrams with Microsoft® Visio to aid in the implementation planning of the project • Gained exposure to JCL, COBOL, ZEKE, QMF and the use of an IBM® Mainframe application to access data • Assisted project managers by helping to maintain project documentation including database table documentation, conversion flow diagrams, and issues lists • Conducted system testing on the Locomotive Maintenance Information System logging defects when found • Provided support for work that is varied and somewhat complicated Show less