Experience

Digital Infuzion

• United States
• Software Development
• 1 - 100 Employee

• Information Technology

  • Jul 2021 - Present



ALLERGY & ASTHMA CENTER

• United States
• Medical Practices
• 1 - 100 Employee

• Information Technology Specialist

  • Mar 2021 - Jun 2021

  Rockville, Maryland, United States Execute all operational activities of the IT department. Monitoring cloud based Apps, O365, Azure, AWS. Active Directory - (moves, ad’s, changes, group policies, creating organization security groups. Manage telephony system, setting up new phone accounts, and voicemail setup. Consult with personnel from various departments and vendors to work on identifying areas for strategic improvement for network, database, and/or operating system improvements and upgrades; or the development of technical… Show more Execute all operational activities of the IT department. Monitoring cloud based Apps, O365, Azure, AWS. Active Directory - (moves, ad’s, changes, group policies, creating organization security groups. Manage telephony system, setting up new phone accounts, and voicemail setup. Consult with personnel from various departments and vendors to work on identifying areas for strategic improvement for network, database, and/or operating system improvements and upgrades; or the development of technical solutions to automate and/or improve business processes. Technical troubleshooting resolving fixes for Laptops, Desktops, Printers, peripherals and all mobile devices. Creating new users within AD for network setup/access. Training new Users on Multiple platforms and applications. Tracking assets, and Inventory control for IT department. Provide regular input/guidance and direction to other professional staff and resolving complex problems. Participate in developing strategic plans for systems/applications development and modification. Analyze and evaluate computer network design, operating systems and/or business requirements. Show less



Forbright Bank

• United States
• Banking
• 200 - 300 Employee

• Senior Information Technology Support

  • Feb 2020 - Feb 2021

  Bethesda, Maryland Execute all operational activities of the IT department. Administer Microsoft systems, including but not limited to, cloud based systems, active directory, Office 365, Azure and MDM. Provide escalated service desk support ticket management. Primary resource for Desktop and application support. Lead Technicians for daily systems checklist. Administer and maintain systems imaging. On call support. Managing new hire and departure process. Manage all inventory tracking. Support for audio/video… Show more Execute all operational activities of the IT department. Administer Microsoft systems, including but not limited to, cloud based systems, active directory, Office 365, Azure and MDM. Provide escalated service desk support ticket management. Primary resource for Desktop and application support. Lead Technicians for daily systems checklist. Administer and maintain systems imaging. On call support. Managing new hire and departure process. Manage all inventory tracking. Support for audio/video conferencing. All additional IT duties as assigned. Show less



Diligent

• United States
• Software Development
• 700 & Above Employee

• Senior Information Technology Support

  • Jun 2019 - Jan 2020

  Washington D.C. Metro Area Supporting and monitoring day to day IT Operations for the Washington DC regional office for Diligent Corp (90+ employees in DC and Over 1000+ Employees. Worldwide 1000+). Communicate daily with Diligent Headquarters service Desk Team in NYC to help with escalated technical issues to assure problems are resolved within the SLA time frame within Service Now ticketing system. Working with Microsoft Technologies including Microsoft O365 integration. Monitoring cloud based Apps within an OKTA… Show more Supporting and monitoring day to day IT Operations for the Washington DC regional office for Diligent Corp (90+ employees in DC and Over 1000+ Employees. Worldwide 1000+). Communicate daily with Diligent Headquarters service Desk Team in NYC to help with escalated technical issues to assure problems are resolved within the SLA time frame within Service Now ticketing system. Working with Microsoft Technologies including Microsoft O365 integration. Monitoring cloud based Apps within an OKTA cloud environment. Building, modifying, hard drive imaging through SCCM for Windows10 and Macintosh IOS operating systems. Extensive use in Active Directory, new hire setup’s (moves, ad’s, changes, group policies, creating organization security groups. Manage the Cisco telephony system, setting up new phone accounts, and voicemail setup. Also manage and monitor the conference room’s Cisco WebEx AV setup and repairs, Conduct IT Orientation/training Weekly for new hires, I keep track of completed incident’s and Verify with the customer that the technical issues have been resolved and updated in ticket tracking system. I provide regular input/guidance and direction to other professional staff and resolving complex problems. Participate in developing strategic plans for systems/applications development and modification. Analyze and evaluate computer network design, operating systems and/or business requirements; consult with personnel from various departments and work on identifying areas for strategic improvement for network, database, and/or operating system improvements and upgrades; or the development of technical solutions to automate and/or improve business processes. Show less



Brown Advisory

• United States
• Financial Services
• 700 & Above Employee

• Senior Desktop Support Analyst

  • Oct 2015 - Jun 2019

  Chevy Chase, MD Soley supporting and managing onsite IT for a regional office of 75+ employees as well as helping HD staff with escalated incidents out of the headquarter office with 500+ employees. Working with Microsoft Technologies including Microsoft Office 2013 and MS office 2016 365 integration, Internet Explorer, Edge, Microsoft SQL Server 2012-2016, Azure, 2012-2016 Server, Windows (7/8/10) operating systems. Maintaining Active Directory (moves, ad’s, changes, group policies, creating organization… Show more Soley supporting and managing onsite IT for a regional office of 75+ employees as well as helping HD staff with escalated incidents out of the headquarter office with 500+ employees. Working with Microsoft Technologies including Microsoft Office 2013 and MS office 2016 365 integration, Internet Explorer, Edge, Microsoft SQL Server 2012-2016, Azure, 2012-2016 Server, Windows (7/8/10) operating systems. Maintaining Active Directory (moves, ad’s, changes, group policies, creating organization units, new user accounts).Telephony Shoretel Administration including switch routing, user setup, voicemail.. Mac troubleshooting, IOS IPhone/IPad as well as Microsoft PC and Mac laptop/desktop builds, troubleshooting and repairs. Interact with internal staff on all levels to help resolve IT related issues. Verify with the customer that the technical issues have been resolved and updated in Dell Kace Knowledge base and ticketing system. Troubleshooting and repair hardware/Peripheral issues. Building and troubleshooting for all handheld and mobile devices including mobile mail “Good Work” email and RSA secure ID to access remote citrix. Install troubleshoot Cisco VPN connect anywhere on all Domain laptops. Remote to clients outside of network via Bomgar, Radmin, SCCM. Show less



Calvert Research and Management

• United States
• Financial Services
• 1 - 100 Employee

• Senior Technical Support Analyst

  • Jan 2011 - Oct 2015

  Providing senior level Information Technology Server/Desktop support and virtual VMware VDI desktop systems. First point of contact for computer hardware, software, and phone related problems and requests. Independently analyze problems (both technical and operational) and arrive at workable solutions, enhancements, and emergency fixes. Update and maintain related technical Knowledge database(s).Assist in the support of administrative computer-based applications. Building and distributing… Show more Providing senior level Information Technology Server/Desktop support and virtual VMware VDI desktop systems. First point of contact for computer hardware, software, and phone related problems and requests. Independently analyze problems (both technical and operational) and arrive at workable solutions, enhancements, and emergency fixes. Update and maintain related technical Knowledge database(s).Assist in the support of administrative computer-based applications. Building and distributing Servers, computers, printers, and peripheral hardware according to assigned schedule. Provide technical, operations, and training support to company's personal virtual (VDI), computer systems, either by telephone or on-site relative to hardware and or software packages. Evaluate and implement new LAN/WAN hardware and software technologies. Show less



U.S. Department of Energy (DOE)

• United States
• Government Administration
• 700 & Above Employee

• Network Engineer US Department of Energy under EES

  • Aug 2008 - Dec 2010

  Washington DC and Germantown MD Project Supervisor Computer Systems Refresh.Served as the Refresh Team Lead,which involved coordinating new computerrefresh installations and operations for the Department of Energy in Washington DC and Germantown MD. Served as Team Lead for a group of technicians replacing one third of DOE’s oldest PC Assets for each Fiscal Year. Ensured that efficiency and customer satisfaction was maintained as well as technical and network procedures were adhered to for software and hardware installations… Show more Project Supervisor Computer Systems Refresh.Served as the Refresh Team Lead,which involved coordinating new computerrefresh installations and operations for the Department of Energy in Washington DC and Germantown MD. Served as Team Lead for a group of technicians replacing one third of DOE’s oldest PC Assets for each Fiscal Year. Ensured that efficiency and customer satisfaction was maintained as well as technical and network procedures were adhered to for software and hardware installations. Duties also included inventory control and database management for tracking all PC Assets replaced.Duties also required evaluating numerous elements and alternatives that generally involved research as well ascomputer technical assistance and repairs. CLEARANCE: Held DOE Q clearance – DoD Top Secret (TS) equivalent Show less



Calvert Research and Management

• United States
• Financial Services
• 1 - 100 Employee

• Technical Support Analyst

  • 2007 - 2008

  Daily duties included but were not limited toinstalling and configuring computer systems, monitoring and maintaining computer systems and network applications. Setup and administration of user accounts in Active directory.Talking staff and clients through a series of actions - either face-to-face or over the telephone.Troubleshooting system and network problems, diagnosing, and solving hardware/software faults.Independently finding solutions to problems whether it through creating a desktop… Show more Daily duties included but were not limited toinstalling and configuring computer systems, monitoring and maintaining computer systems and network applications. Setup and administration of user accounts in Active directory.Talking staff and clients through a series of actions - either face-to-face or over the telephone.Troubleshooting system and network problems, diagnosing, and solving hardware/software faults.Independently finding solutions to problems whether it through creating a desktop short cut or fixing a major fault on the operating system. Replacing parts as required, providing support documentation including procedural documentation.Following diagrams and written instructions to repair a fault or set up a system.Running network applications to support thesystems and users.Supporting new applications andworking continuously on a task until completion (or referral to third parties, if appropriate); and prioritizing and managing several open cases at one time.Established a good working relationship with vendors and employees in their premises to make necessary repairs (contract businesses); testing and evaluating new technology. Show less



Wolpoff & Abramson

• Law Practice
• 1 - 100 Employee

• Help Desk Supervisor

  • 2005 - 2007

  Supervise help desk staff. Daily check of software, hardware, phone systems, and servers to ensure systems operational. Provided hardware and software setup, troubleshooting and support as needed for all desktop and laptop users. Maintenance and troubleshooting of PDAs andSiemens phones.Assisted with company internet and intranet. Documented IT policies and procedures. Set-up of IT equipment for onsite meetings. Coordination of new system setups and training. Managed equipment and supply… Show more Supervise help desk staff. Daily check of software, hardware, phone systems, and servers to ensure systems operational. Provided hardware and software setup, troubleshooting and support as needed for all desktop and laptop users. Maintenance and troubleshooting of PDAs andSiemens phones.Assisted with company internet and intranet. Documented IT policies and procedures. Set-up of IT equipment for onsite meetings. Coordination of new system setups and training. Managed equipment and supply inventories, and tracking software licenses.Assisted with network troubleshooting and repair. Educated users and training help desk staff on safe computing practices.Enforcement of data and network security policies and VPN support. Show less



Fried Frank

• United States
• Law Practice
• 700 & Above Employee

• Network Operations Specialist

  • 2001 - 2005

  Upgrading, and analyzing network servers in a fiber connected SAN environment,and building and installing new severs and computers on network. Maintained applications and software products on servers, updated patches, etc. Created phone accounts and administered Seimens (PBX) phone software.Additional responsibleincluded backing up and restoring network MS Exchange Email server data using Brightstore Enterprise software. Connected employees and clients from remote work areas to DC or NY via… Show more Upgrading, and analyzing network servers in a fiber connected SAN environment,and building and installing new severs and computers on network. Maintained applications and software products on servers, updated patches, etc. Created phone accounts and administered Seimens (PBX) phone software.Additional responsibleincluded backing up and restoring network MS Exchange Email server data using Brightstore Enterprise software. Connected employees and clients from remote work areas to DC or NY via, VPN. Assisted in overflow of helpdesk calls; analyze and troubleshoot hardware, remote wireless devices, and software related issues. Responsible for overall inventory, and maintenance of PC equipment and hardware for 350 users. Analyzed and created documentation details for new software/hardware installs. Show less



Capnet DSL provider

• Help desk Manager

  • 1999 - 2001

  Daily supervision of multi tier high call-volume Helpdesk, Supporting DSL, T-1, and Frame Relay Internet access environment, Troubleshooting Microsoft Windows 95, 98, NT, 2000 and XP operating systems and configurations .Administered Mitel (PBX) phone system and account administration for company personnel. Assisted clients with proprietary software issues and Web development database products. Responsibilities also included taking calls from clients and troubleshooting their Internet… Show more Daily supervision of multi tier high call-volume Helpdesk, Supporting DSL, T-1, and Frame Relay Internet access environment, Troubleshooting Microsoft Windows 95, 98, NT, 2000 and XP operating systems and configurations .Administered Mitel (PBX) phone system and account administration for company personnel. Assisted clients with proprietary software issues and Web development database products. Responsibilities also included taking calls from clients and troubleshooting their Internet connections, email accounts, and IP order requests. Assisted clients with router administration, e-mail programs, exchange issues, DNS issues, VPN and other LAN/WAN issues. Show less