Experience

Data Ticket, Inc.

• Consumer Services
• 1 - 100 Employee

• Client Services Manager

  • May 2008 - Present

  • Providing direct supervision and management to the Hearings and Operations Departments while also providing support with daily tasks. • Review daily reports, create new reporting features, and analyze daily operations to ensure accurate end-of-day reporting to the Chief Operating Officer. • Interface with state DMVs to upload, download and process DMV files that contain sensitive information, daily. • Working closely with the Chief Operating Officer to identify and implement opportunities for efficiency within our system on a technical level. • Training clients (generally Police Officers, City Officials, or Hearing Officers) on a variety of different processes for utilizing our systems. These processes can vary from balance adjustments to citation dismissals. • Effectively communicate with employees regarding job responsibilities, annual reviews, goal setting, and new processes. • Train new and preexisting staff on all facets of the Hearings and Operations Departments. • Perform annual performance reviews for the employees. • Manage and verify Hearing Officer invoices and payments. • Manage daily lunch schedules to ensure proper phone coverage for citation Hearings. • Document policies and procedures within department manuals that are used by new and old employees. • Know and understand California Vehicle Codes. • Track and make adjustments to employee time cards. • Communicating daily with our IT/Programming Department regarding system issues or needed enhancements. • Testing new system releases, features, or improvements and providing input to the IT/ Programming Department. Show less