Experience

SEAT UK

• United Kingdom
• Automotive
• 1 - 100 Employee

• Senior Service Advisor

  • Jul 2019 - Present



Sytner Group

• United Kingdom
• Retail Motor Vehicles
• 700 & Above Employee

• Sales Executive

  • Aug 2016 - Jul 2019

  Sales Executive, Sytner Volkswagen LeedsSelling both new and used Volkswagens to the company's exceedingly high standards. Perfect customer service for each and every customer is vital due to extensive monitoring of all aspects of the customer journey.Trained in Volkswagen's sales process, including their used vehicle scheme “Das Welt Auto”.Required to meet sales targets on both chassis profit and Finance and Insurance based products, whilst also ensuring all customers are completely satisfied with their experience. Consistently in the top performers for sales units and F&I sales and overall PPU. To date no CSI imperfections on new or used feedback questionnaires. Required to liaise with all areas within the business to ensure that cars I have sold are prepared to the exceptional standard our customers expect and within the timescale we have established with them.Required to ensure all paperwork for a deal is completed correctly and to meet FCA standard.Trained in the art of blended retailing as a new approach to vehicle sales, and conducted in newly refurbished and state of the art dealership. As part of this I have been trained on the VW ipad systems which include car configurations and bespoke dealer database systems.I have recently qualified Volkswagens worldwide recognised qualification IBT, which gives me the option of selling Volkswagen Passenger Cars anywhere in the world



Perrys Motor Sales Ltd

• United Kingdom
• Automotive
• 300 - 400 Employee

• Sales Executive and Service Advisor

  • Mar 2014 - Jul 2016

  Sales Executive for Mazda franchise specialising in Fleet and Motability. Extensive knowledge and passion for the Mazda brand.



No 10 Bar and Kitchen

• Bar Staff

  • Mar 2012 - Mar 2014

  Bar staff trained in cocktail making, key holder duties, stock control and line cleaning



TUI

• Germany
• Travel Arrangements
• 700 & Above Employee

• Travel Sales Consultant

  • Aug 2008 - Jun 2011

  Working full time as a sales advisor in a large and busy store. Meeting and greeting customers and taking their holiday enquiries. Using trained sales skills to close the deal and maximise revenue through additional extras. Ensuring that all documentation is concise and accurate, conducting filing and admin tasks. Responsible for maintaining the administration diary, and ensuring the store is trading standards compliant. Providing our clients with the highest standard of customer service from initial enquiry through to after sales. Consistently an “A” performer on the sales and performance matrix. Position involved meeting and exceeding multiple sales targets for both travel sales and foreign exchange.



Standedge Visitor Centre

• Restaurant Duty Manager, Education and Events Assistant and Boat Guide

  • Feb 2002 - Jun 2007

  Full responsibility for the day to day management of the visitor attraction and on-site café. In charge of staffing, ordering stock, stock management and control, profit and loss analysis, banking, sourcing of suppliers and stockists. Sole responsibility for co- ordinating rotas, payroll, and admin. Also responsible for booking and events co- ordination, advertising, site maintenance and development and the interviewing, hiring and training of staff. Created EPOS Till system and assisted with the marketing of the site. Constantly adapted to the fast nature of the business, and maintained flexibility to ensure smooth operations. Responsible for ensuring my staff provide good customer service at all times. Responsible for stock management in the gift shop, stock taking and key holding.