Operations Manager

• Jul 2022 - Present

Club Operations Manager

• Jul 2019 - Jul 2022

Waverley Bridge Club is the biggest Bridge Club in Victoria with more than 600 members to provide an environment that nurtures the enjoyment of bridge in a friendly, competitive and social manner for all levels of skill and ability in the middle of Melbourne. Waverley Bridge Club is the biggest Bridge Club in Victoria with more than 600 members to provide an environment that nurtures the enjoyment of bridge in a friendly, competitive and social manner for all levels of skill and ability in the middle of Melbourne.

Senior Office Administrator

• Jul 2018 - Jul 2021

- Manage day to day administrative tasks and procurement - Account management/book keeping - Social media maintenance - Liaise with external and internal stakeholders/business partners - Manage day to day administrative tasks and procurement - Account management/book keeping - Social media maintenance - Liaise with external and internal stakeholders/business partners

Merchandiser-Visual Management

• Oct 2017 - Jul 2018

- Managed revenue generation via visual merchandising - Provided training for staff - Local and international stakeholder management - Managed revenue generation via visual merchandising - Provided training for staff - Local and international stakeholder management

Boutique Manager

• Jan 2017 - Oct 2017

- Manage daily business operations - Coach and guide a team of 7 to achieve revenue targets - Commission analysis and daily reporting (KPI’s, Sales target, procurement) - Built and maintained business relationships - Manage daily business operations - Coach and guide a team of 7 to achieve revenue targets - Commission analysis and daily reporting (KPI’s, Sales target, procurement) - Built and maintained business relationships

Visual Merchandising Manager

• Jul 2016 - Aug 2016

Achievements:• Successful nationwide roll-out of the in-store presentation tool ‘Crystal Forest 2.0’ • Creation and Execution of the company Visual Merchandising guidelines • Conducted in-depth Visual Merchandising training to store teams in Australia & New ZealandResponsibilities:• In conjunction with the Head of Marketing, developed Visual Merchandising plans to assist stores to achieve their monthly sales and KPI’s• Identified the target customer for new promotions and product presentation in stores through analysis of customer needs, competitor activity, the retail environment and market research• Worked closely with the Product management team to develop Merchandise strategies to deliver stock-turn and budgeted KPI’s• Raised weekly orders for Visual Merchandising tools and equipment in SAP system• Led and managed the Visual Merchandising wholesale coordinator who reported through to me Show less

Brand Ambassador

• Jul 2015 - Jun 2016

Achievements:• Provided exceptional customer service which led to several positive customer comments that where issued to my store manager • Exceptional implementation of the Visual Merchandising guidelines • Overachieved personal and store KPI’s targets • Achieved a personal PPT of 1.68 against the store average 1.40 and company average of 1.50Responsibilities:• In- Store Visual Merchandising • Customer service • Opened and closed store daily Show less

Visual Merchandising Manager

• Dec 2012 - Jun 2015

Achievements:• Successfully executed the Cadenzza store concept rollout worldwide for the Swarovski group, opening 25 stores in 2 ½ years.• Developed & designed multi-functional in-store presentation tools which allowed stores to present merchandise on less shelf space, allowing more width of range to be on show and drive a higher sales return on less shelf space• Negotiated a 15% cost reduction with our VM tool suppliers, which led to decreased budgeted expenses for Cadenzza for the 2013-14 financial year.• Created and executed nation-specific company Visual Merchandising guidelines relevant to customer demographic which drove increased sales and store performance by 12% • Managed and led the Cadenzza Field Visual Merchandising team across DACH, UK, Middle East and China which successfully opened 25 Cadenzza stores across a 2 ½ year period Responsibilities:• Provided Visual Merchandising training twice yearly to all Field Visual Merchandisers, Store & Assistant Managers • Creation & execution of monthly Visual Merchandising guidelines for store teams• Worked to allocated budget requirements to create, design & develop Visual Merchandising tools for in-store execution• In conjunction with the Head of Marketing, developed Visual Merchandising plans to assist stores to achieve their monthly sales and KPI’s• Identified the target customer for new promotions and product presentation in stores through analysis of customer needs, competitor activity, the retail environment and market research• Worked closely with the Product management team to develop Merchandise strategies to deliver stock-turn and budgeted KPI’s• Raised weekly orders for Visual Merchandising tools and equipment in SAP system• Managed VM supplier base in China and Europe to ensure costs were maintained/reduced and deliveries were to schedule• Developed & maintained strong working relationships with store teams to ensure accurate execution of VM in-store guidelines Show less

Field Visual Merchandiser

• Mar 2012 - Nov 2012

Achievements: • Was integral to drive increased sales and profit through the development of new, refreshed window and in-store displays • Increased store team member morale through effective & regular communication and providing support on VM executions. This led to an increase in sales and higher team engagement Responsibilities: • Provided store support in Visual Merchandising, travelling to different stores on a daily basis • Executed Visual Merchandising training to all stores in Austria • Designed & created stimulating and engaging in-store displays to attract the customer and drive sales. (E.g. VM tools to display products, hanging signs, promotions, window displays etc.) • Provided VM assistance to the Store teams to achieve their KPI’s • Store opening set-up of VM • Seasonal execution of VM displays (e.g. Spring, Summer, Christmas) Show less

Field Visual Merchandiser

• Feb 2010 - Mar 2012

As the sole Field Visual Merchandiser for Austria, I play an important part in helping to maximise sales potential throughout the country, by creating and maintaining the overall in-store visual proposition providing creative direction into all aspects of the in-store visual covering in-store creative treatment, visual merchandising, graphics & signage in line with the Stefanel brand strategy. My goal is to combine products, environments, and spaces into a stimulating and engaging display to help drive sales. Achievements: • Opened a Stefanel outlet store in Salzburg, Austria incorporating various VM executions I had developed • Managed several successful store refurbishments which entailed dressing Mannequins, updating VM displays, creating engaging store windows and seasonal updates which assisted to drive sales growth year on year Responsibilities: • Travelled to each store and created and implemented the Visual Merchandising policies of Stefanel • Designed, created and executed Visual Merchandising training for the seven stores I managed • Managed the Visual Merchandising of seven Mono-brand stores across Austria & Slovakia • Developed & maintained strong working relationships with store teams & management to ensure accurate and timely execution of VM in-store guidelines • Attended to the twice yearly company update in Noventa di Piave, Italy Show less

Field Visual Merchandiser

• Feb 2009 - Feb 2010

Responsibilities: • Liaised with Area Managers to determine if VM including signage was optimised, in correct positions to gain customer attention etc. and provide/execute other VM assistance as required • Provided Visual Merchandising training for 15 Area Managers and approximately 200 mobile Merchandisers • Optimised and updated VM as required to accelerate the in-store experience and store layout Responsibilities: • Liaised with Area Managers to determine if VM including signage was optimised, in correct positions to gain customer attention etc. and provide/execute other VM assistance as required • Provided Visual Merchandising training for 15 Area Managers and approximately 200 mobile Merchandisers • Optimised and updated VM as required to accelerate the in-store experience and store layout

Store Manager/ Visual Merchandiser Assistant Czech Republic

• Jul 2007 - Mar 2009

Between July 2007 and February 2009, I was employed as a Store Manager in the Europark shopping Centre Salzburg, Austria. In December 2007, I was then promoted to Store & Field Visual Merchandiser, taking on additional responsibilities of Field VM (Czech Republic) Achievements: • Under my Store management, I drove sales growth of 23% for the store which then lead the store to become the highest sales performing store in Austria (3 mil EUR.pa) • Developed and provided effective Leadership to fifteen employees • Facilitated and managed several test mechanisms for the head office, including merchandise, stock handling and delivery • Instigated and rolled out several shrink initiatives which drove successful shrink reduction in my store Responsibilities: • Managed a team of 15 employees (including part-time and full-time) • Delivered Visual Merchandising executions in store • Trained all employees about the Corporate strategy, seasonal changes and store improvements • Provided motivational and store operational training • Planning and delivery of KPI’s • Created & managed the monthly team roster • Planned monthly staff wages versus sales budget • Provided outstanding customer service Show less

Sales Administration Coordinator/ 2IC

• Apr 2006 - Jun 2007

Responsibilities: • Composition of fashion collections (Nudie Jeans, Gsus, Dickies) • Managed the companies account requirements • Created and built dynamic sales presentations to gain additional and maintain our client network • Negotiated with transport companies to reduce delivery costs • Provided administrative support to Management Responsibilities: • Composition of fashion collections (Nudie Jeans, Gsus, Dickies) • Managed the companies account requirements • Created and built dynamic sales presentations to gain additional and maintain our client network • Negotiated with transport companies to reduce delivery costs • Provided administrative support to Management

Area Manager Austria

• Sep 2004 - Mar 2006

Achievements: • Drove double digit sales & profit growth during my 5 months of managing the store Europark Salzburg • After 5 months, I was promoted to the Area manager role, taking on seven additional stores and their respective teams Austria wide • Managed the highly successful new store opening of the Trendhunters Wels store including hiring new employees, conducted staff training, inductions and VM execution Responsibilities: • Managed over 35 employees Austria wide • Meeting sales, profit & shrinkage targets • Trained new employees • Managed seven stores • Human Resources management • Maintaining and management of KPI’s • Provide Store Manager training in the head office quarterly • Controlled & maintained the roster and staff costs • Execution & effective management of stocktake processes and procedures in all seven stores Show less

Brand Ambassador

• Aug 2003 - Sep 2004

Responsibilities: • Provided excellent customer service • Assisted the Store Manager with store operational duties as required • Stock filling and merchandise rotation • Folding merchandise and ensuring displays were kept tidy at all times • Cash register operation • Assisted with VM procedures Responsibilities: • Provided excellent customer service • Assisted the Store Manager with store operational duties as required • Stock filling and merchandise rotation • Folding merchandise and ensuring displays were kept tidy at all times • Cash register operation • Assisted with VM procedures