IT Systems Support

• Aug 2019 - Present

IT Consultant

• Jan 2017 - Aug 2019

Providing technology consultation for small and medium businesses; Backup and continuity support using cloud based solutions Small office technology support Data support (SQL, MS Access) Technology security support and training, including staff threat awareness training Providing technology consultation for small and medium businesses; Backup and continuity support using cloud based solutions Small office technology support Data support (SQL, MS Access) Technology security support and training, including staff threat awareness training

System Administrator

• Aug 2012 - Aug 2019

Ensured network, system and data availability and integrity through preventative maintenance and upgrades.Managed firewall, network monitoring and server monitoring both on- and off-site.Identified and corrected performance issues.Oversaw the daily performance of computer systems.Ensured proper installation of cables, operating systems and software.Trained users in the proper use of hardware or software.Installed software, modified and repaired hardware and resolved technical issues.Managed and supported two main offices and three remote sites.Supported the move of one main site, including the upgrading of the phone system and network infrastructure. Show less

IT Support

• Dec 2010 - Aug 2019

Researched, troubleshot and resolved complex problems independently.Set up PC and desktops and laptops and all types of mobile devices.Used ticketing systems to manage and process actions taken.Built and provided basic end-user troubleshooting and desktop support on Windows systems.Provided base level IT support to non-technical personnel within the business.Supported architectural software, wide format and multi-function printers, email, and remote access for endusers. Show less

Site Manager

• Mar 2006 - Oct 2010

Provided support for and managed Garden.com, Greenhouse.com, Solar.com. Performed data manipulations to speed upload of Yardiac.com data to new parent company Was trained in and performed the majority of importation of product data for Garden.com, allowing for a tripling of available items in a short period of time Created SQL queries to export data related to customers, items, and web content allowing for faster deployment of products on the website Was the local site point of contact for updates to web software, providing onsite support to the implementation team and QA team Perform html development for Garden.com product information, as well as taxonomy, and image editing and deployment Provided QA support for the rolling out of websites (Greenhouse.com, Solar.com) Continue to provide reporting of historic data from the legacy SQL database Show less

IT Manager

• Mar 2006 - Jun 2009

Developed/tested/implemented an application to automate order submission to vendors and inform customers, significantly improving order processing by creating the necessary queries and VBA coding, reducing the labor and time required for order processing by 80% Improved existing solutions for shipping updates, tracking orders with vendors, processing invoices from vendors, reducing errors and improving data manipulation Coordinated with web host to troubleshoot performance issues with the website and email server to maximize up time Generated reports using MS Access Show less

New POS Helpdesk Technician

• Oct 2005 - Mar 2006

Assisting in the rollout of Windows based POS system for restaurants Provides phone and remote support, troubleshooting POS operating system, network, and reports issues for restaurant staff. Assisting in the rollout of Windows based POS system for restaurants Provides phone and remote support, troubleshooting POS operating system, network, and reports issues for restaurant staff.

Network Administrator

• Jun 2001 - Sep 2005

Managed a network of four servers and more than a dozen workstations. Performed Hardware/Software upgrades and support for LAN users. Administered MS Exchange Server, MS SQL Server, and legacy Paradox and MS Access databases. Provided support to users for MS Office, Windows, and BatchMaster/Solomon manufacturing software. Generated numerous reports using Crystal Reports, MS Access and Excel in support of Sale and Production. Created SQL queries and views to improve existing report performance and content Performed system backups using Seagate Backup Exec, maintains antivirus software and firewall device. Performed a Windows Server 2003 Migration, with a MS Exchange migration and Active Directory Implementation. Maintained phone system PBX and voicemail system. Maintained hardware firewall, enabled VPN connections for external salespersons. Show less