Experience

IDDI - Biostatistics & eClinical Experts

• United States
• Biotechnology Research
• 100 - 200 Employee

• Team Leader Global Client Support

  • Jan 2022 - Present

• Team Leader , Support & Validation

  • Sep 2017 - Aug 2022

• Drug Supply Specialist

  • Jun 2016 - Aug 2022



World Wide Clinical

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• IVRS Support Manager

  • Sep 2015 - Jun 2016

  Manage and support IRT and associated services post-installation and to implement and support drug management and distribution services according to the Sponsor Company’s requirements. Manage and support IRT and associated services post-installation and to implement and support drug management and distribution services according to the Sponsor Company’s requirements.



PPD

• United States
• Research Services
• 700 & Above Employee

• Sr. System Support Analyst

  • Sep 2007 - Sep 2015

  • Manage multiple IVRS/IWRS Studies• Create System Support Documents• Create/Maintain database access• Create & conduct System Support training docs• Review database update/documentation

• Systems Support Analyst

  • Sep 2007 - Sep 2015

  Manage multiple staff members within the department and perform annual reviews. Insure that all studies are supported appropriately. Experience and trained in database management MS Access and SQL Developer. Demonstrate ability to manage multiple tasks simultaneously and prioritize tasks effectively, with excellent written and verbal communication skills. Demonstrate understanding of the clinical research process flow and drug development process. Exhibit the ability to learn new systems without formal training. Manage multiple IVRS/IWRS StudiesCreate System Support DocumentsCreate/Maintain database accessCreate and conduct System Support training documentsReview database update/documentation Show less

• Sr. System Support Analyst

  • 2003 - 2011

• Sr. System Support Analyst

  • 2007 - 2010

  • Manage multiple IVRS/IWRS Studies• Create System Support Documents• Create/Maintain database access• Create and conduct System Support training document• Review database update/documentation

• Systems Support Analyst

  • Sep 2005 - Sep 2007

  Conduct training sessions for associate and mid level support analyst. Mentor associate analyst in 2nd tier support structure. Provide lead and backup support on various IVRS studies. Perform Access database loads and multiple Excel query writings. Performed back up supporting duties for the Design team. Demonstrated knowledge of GCPs and other guidelines/regulations, including international regulations regarding the conduct of clinical trials. Understanding of software development and testing processes. Proficient in Oracle, Access, and Excel.Worked with Systems Admin to set up and install Remedy from 6.0 to 6.3 on departmental machines. Trouble shoot login errors. Created and maintained User login rights and credentials. Show less

• Associate Systems Support Analyst

  • Aug 2003 - Sep 2005

  Provide primary end user support, with systems validation and support document production assistance.Responsible for supporting database maintenance, ad hoc report writing, and provide user support for study sites. Perform manual backup to IVR systems during unexpected downtime. Develop support materials and presentations for studies and trained support staff. Review support documentation for completeness and guide corrections of any deficiencies. Understanding of relational database concepts. Show less



T/Butler Technology Solutions

• Remedy Administrator

  • Jan 2003 - Aug 2003

  Remedy Administrator responsible for setting up and maintaining the Action Request System (AR System). Created monthly archives of tickets that ran CPD updates (a weekly batch of processes that update the Remedy client demographics data). Tasks also included monitoring over 40 internal Remedy escalations that were critical to the AR System functions. Review and respond to various email-generated reports for the AR System. Managed and supported Id's, controlled log in privileges and also scheduled down times for the application. Show less

• Help Desk Analyst

  • May 2000 - Aug 2003

  Provided support for AT&T employees using the Intranet and human resources applications. Duties included diagnosing of Netscape/Internet Explorer configurations, procedures and user error. Troubleshooting involved interpreting network messages, browser incompatibilities, and utilizing web applications to determine the source of trouble. Managed user ID's and passwords for AT&T employees both in NT & UNIX. Supported co-leads for Terminal Server, Business Objects, and People Soft. Analyze and troubleshoot SQL errors. Show less



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Help Desk Analyst

  • 2000 - 2003

  Provided support for AT&T employees using the Intranet and human resources applications. Duties included diagnosing of Netscape/Internet Explorer configurations, procedures and user error. Troubleshooting involved interpreting network messages, browser incompatibilities, and utilizing web applications to determine the source of trouble. Managed user ID's and passwords for AT&T employees both in NT & UNIX. Supported co-leads for Terminal Server, Business Objects, and People Soft. Analyze and troubleshoot SQL errors. Show less