Director of Systems Technology

• Feb 2019 - Present

Technology Coordinator

• Nov 2016 - Feb 2019

• Responsible for all technology at Branford High School • Provide Administrative functions for Windows AD and G-Suite for Education • Plan and implement all building technology upgrades and equipment deployment based on changing classroom and program needs. • Provide technical support, training, and oversight to all building staff. • Responsible for all technology at Branford High School • Provide Administrative functions for Windows AD and G-Suite for Education • Plan and implement all building technology upgrades and equipment deployment based on changing classroom and program needs. • Provide technical support, training, and oversight to all building staff.

Applications Specialist

• Aug 2016 - Nov 2016

Administer specialty programs for customer relationship management, help desk ticketing, electronic health records, practice management, and clinician credentialing.Liaise with West coast office to establish and document processes for data maintenance and continuity between custom MS Access application, Salesforce, and billing softwareConfigured workflows within ticketing system to streamline workflows, begin creation of a Self Service portal, and initiate weekly reporting. Ensure new virtual work environment compatible with legacy programs.

Unified Support Desk Technician

• Dec 2014 - Jul 2016

-Collaborated System Administrator duties with a team of two other technicians.-Worked with Microsoft Active Directory creating users, security and distribution groups, configured Custom Attributes to interact with Exchange 2013 Dynamic Distribution List.-Administered multiple servers running Server ‘03, ‘08, ‘12 with roles for File Sharing, Terminal Services/ Server Farm, and IIS with security certificate management.-Primary support desk for Electronic Health Record support.-Coordinated company transition to Remote Desktop work environment.Implemented migration of department specific software with limited impact to end users.

Sales/Customer Care Representative

• Jun 2009 - Dec 2014

Used multiple critical thinking models and resources in order to assist customers and make individualized recommendations based on their criteria and resolve concerns.Self-taught on all systems related to inventory management, technical assistance, and account maintenance. Main point of contact for team in all technological aspects of our products/systems.Demonstrated device capabilities and network performance based on constantly changing products and services. Used multiple critical thinking models and resources in order to assist customers and make individualized recommendations based on their criteria and resolve concerns.Self-taught on all systems related to inventory management, technical assistance, and account maintenance. Main point of contact for team in all technological aspects of our products/systems.Demonstrated device capabilities and network performance based on constantly changing products and services.

Intern

• Jan 2007 - Jun 2007

- Worked with Governor’s legislative liaison staff during 2007 General Session.- Independently performed extensive research as requested by the staff and Governor on legislation while meeting assigned deadlines.- Attended committee meetings as well as sessions of both chambers of the Legislative Branch to observe and report on proceedings. - Worked with Governor’s legislative liaison staff during 2007 General Session.- Independently performed extensive research as requested by the staff and Governor on legislation while meeting assigned deadlines.- Attended committee meetings as well as sessions of both chambers of the Legislative Branch to observe and report on proceedings.