Experience

Bromcom

• United Kingdom
• Software Development
• 100 - 200 Employee

• Support Escalation and KANBAN Team Manager

  • Mar 2021 - Present

• Support Escalation Manager

  • Apr 2020 - Mar 2021

• Software Support Technician

  • Oct 2015 - Mar 2020



Mitsubishi Electric Europe BV

• United Kingdom
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• IT Support Assistant

  • Sep 2011 - May 2012

  This was a trainee role undertaken once a week during my final year of sixth form. During this time I gained a diverse work experiment learning about a variety of applications and technologies within an IT help desk environment.The main purpose of my position was to provide and support IT application systems and services.My duties involved:-Working closely with the I.T team-Implementing project work-Resolving incidents, problems and requests-Engaging with team members for support and to provide resolution of complex issues-Assisting in the configuration and installation of software such as Microsoft products, VMware, and various operating systems-Documenting and maintaining procedures such as asset management and standards and procedures