Experience

La Mondiale
• Insurance
• 1 - 100 Employee
• Client Services

  • Dec 2007 - Present


TMF Group

• Netherlands
• Financial Services
• 700 & Above Employee

• SPV Accounts Assistant

  • Feb 2007 - Dec 2007

  Dealing with Joint Venture partners and Financing bank to provide them with ad hoc information in a timely manner. Dealing with invoices, insuring appropriate approval and payment, as well as performing weekly reconciliation with bank statements. Ensure appropriate paper and electronic filing of all documentation. Keeping all databases up to date. Dealing with Joint Venture partners and Financing bank to provide them with ad hoc information in a timely manner. Dealing with invoices, insuring appropriate approval and payment, as well as performing weekly reconciliation with bank statements. Ensure appropriate paper and electronic filing of all documentation. Keeping all databases up to date.



Virgin Trains

• Truck Transportation
• 1 - 100 Employee

• Customer Relations Consultant

  • Oct 2002 - Feb 2007

  Answering incoming calls in a fast and effective manner whilst ensuring that customers get the correct information about their enquiry/complaint. Dealing with complaints in a professional efficient manner and negotiating with the customer to ensure a satisfactory result for both the customer and the company. Providing customers with the latest information about Virgin Trains and the services they provide. Dealing with written correspondence from customers and providing them with prompt and professional responses to their queries/complaints. Liaising with other departments to ensure that the best advice is provided when dealing with customer enquiries.