Tim Head
Technical Project Manager at Rampart Communications- Claim this Profile
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Bio
Edna Malloy
I had the pleasure of working with Tim as his direct manager at BoxTone. Tim was always a team favorite, he's very smart, personable, and funny. Tim is a forward, outside of the box thinker. Whenever he had an issue, he presented it with multiple potential solutions. He was encouraged to determine and proceed with the best course of action from the solutions he presented. Tim learned to trust his instincts, and my confidence in him, as well as that of our team and customers flourished. Tim was a valuable team lead and a trusted mentor to new hires. I would not hesitate to recommend Tim to any organization and I sincerely hope that our professional paths will cross again.
Alvin Aluvathingal, PMP®,PMI-ACP®, ITIL®
I know Tim from Micros Systems. Tim was a level 2 analyst and subject matter expert when I joined Micros. I had to approach Tim often clearing doubts and for assistance and I always found him very intelligent,hard working,helpful and welcoming. During our time together I learned a lot from Tim which I am always grateful to him. Tim is very detail oriented and has a good sense of humor which makes it easy to work with him. I am sure Tim is an asset to any employer he works for. I highly recommend Tim to any employer who is seeking his skill set.
Edna Malloy
I had the pleasure of working with Tim as his direct manager at BoxTone. Tim was always a team favorite, he's very smart, personable, and funny. Tim is a forward, outside of the box thinker. Whenever he had an issue, he presented it with multiple potential solutions. He was encouraged to determine and proceed with the best course of action from the solutions he presented. Tim learned to trust his instincts, and my confidence in him, as well as that of our team and customers flourished. Tim was a valuable team lead and a trusted mentor to new hires. I would not hesitate to recommend Tim to any organization and I sincerely hope that our professional paths will cross again.
Alvin Aluvathingal, PMP®,PMI-ACP®, ITIL®
I know Tim from Micros Systems. Tim was a level 2 analyst and subject matter expert when I joined Micros. I had to approach Tim often clearing doubts and for assistance and I always found him very intelligent,hard working,helpful and welcoming. During our time together I learned a lot from Tim which I am always grateful to him. Tim is very detail oriented and has a good sense of humor which makes it easy to work with him. I am sure Tim is an asset to any employer he works for. I highly recommend Tim to any employer who is seeking his skill set.
Edna Malloy
I had the pleasure of working with Tim as his direct manager at BoxTone. Tim was always a team favorite, he's very smart, personable, and funny. Tim is a forward, outside of the box thinker. Whenever he had an issue, he presented it with multiple potential solutions. He was encouraged to determine and proceed with the best course of action from the solutions he presented. Tim learned to trust his instincts, and my confidence in him, as well as that of our team and customers flourished. Tim was a valuable team lead and a trusted mentor to new hires. I would not hesitate to recommend Tim to any organization and I sincerely hope that our professional paths will cross again.
Alvin Aluvathingal, PMP®,PMI-ACP®, ITIL®
I know Tim from Micros Systems. Tim was a level 2 analyst and subject matter expert when I joined Micros. I had to approach Tim often clearing doubts and for assistance and I always found him very intelligent,hard working,helpful and welcoming. During our time together I learned a lot from Tim which I am always grateful to him. Tim is very detail oriented and has a good sense of humor which makes it easy to work with him. I am sure Tim is an asset to any employer he works for. I highly recommend Tim to any employer who is seeking his skill set.
Edna Malloy
I had the pleasure of working with Tim as his direct manager at BoxTone. Tim was always a team favorite, he's very smart, personable, and funny. Tim is a forward, outside of the box thinker. Whenever he had an issue, he presented it with multiple potential solutions. He was encouraged to determine and proceed with the best course of action from the solutions he presented. Tim learned to trust his instincts, and my confidence in him, as well as that of our team and customers flourished. Tim was a valuable team lead and a trusted mentor to new hires. I would not hesitate to recommend Tim to any organization and I sincerely hope that our professional paths will cross again.
Alvin Aluvathingal, PMP®,PMI-ACP®, ITIL®
I know Tim from Micros Systems. Tim was a level 2 analyst and subject matter expert when I joined Micros. I had to approach Tim often clearing doubts and for assistance and I always found him very intelligent,hard working,helpful and welcoming. During our time together I learned a lot from Tim which I am always grateful to him. Tim is very detail oriented and has a good sense of humor which makes it easy to work with him. I am sure Tim is an asset to any employer he works for. I highly recommend Tim to any employer who is seeking his skill set.
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Credentials
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Professional Scrum Developer™ I (PSD I)
Scrum.orgOct, 2021- Sep, 2024 -
Professional Scrum Product Owner™ I (PSPO I)
Scrum.orgMay, 2021- Sep, 2024 -
Professional Scrum Master I (PSM I)
Scrum.orgFeb, 2021- Sep, 2024 -
ITIL Foundation Certificate in IT Service Management
PeopleCertJul, 2019- Sep, 2024 -
PMI Agile Certified Practitioner (PMI-ACP)®
Project Management InstituteMay, 2021- Sep, 2024 -
Project Management Professional (PMP)®
Project Management InstituteSep, 2020- Sep, 2024
Experience
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Rampart Communications
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United States
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Computer and Network Security
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1 - 100 Employee
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Technical Project Manager
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Dec 2021 - Present
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Skyline Technology Solutions
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United States
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IT Services and IT Consulting
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200 - 300 Employee
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Project Manager
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May 2018 - Dec 2021
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Technical Account Manager/Account Operations Manager
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Jan 2017 - May 2018
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Technical Account Manager
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Nov 2015 - Nov 2016
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BlackBerry
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Canada
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Software Development
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700 & Above Employee
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Technical Account Manager
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Dec 2014 - Nov 2015
(Employed by Good Technology which was acquired by Blackberry in October 2015)
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Technical Support Engineer
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Apr 2014 - Dec 2014
(Employed by Good Technology which was acquired by Blackberry in October 2015)
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Technical Consultant
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Aug 2011 - Apr 2014
(Employed by BoxTone Inc. which was acquired by Good Technology in April 2014)
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Customer Support, Analyst II
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Mar 2008 - Aug 2011
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Customer Support Analyst I
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Jun 2007 - Mar 2008
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Education
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University of Maryland Global Campus
Master of Science, Technology Management; Project Management -
University of Maryland College Park
Bachelor of Arts (B.A.), Philosophy -
Howard Community College
Associate of Arts (A.A.)