Tim Gould

Service Desk Technician at Bailiwick
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Contact Information
us****@****om
(386) 825-5501
Location
Excelsior, Minnesota, United States, US

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5.0

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Kim Ballard

Tim's attention to detail and being sure that we met minimum order requirements as well as making sure our frequent colors of table runners were stocked as needed and working with overseas vendors to keep our costs down but quality up was a great attribute that Tim displayed. Tim was always responsive to our "emergencies" and a great communicator every step of the way! I would recommend Tim to any company that appreciates TOP NOTCH customer service and a quality work ethic. Sincerely, Kim Ballard, Former Purchasing Manager Showdown Displays, Ramsey, MN

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Experience

    • United States
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Service Desk Technician
      • Aug 2021 - Present

    • United States
    • Entertainment Providers
    • 1 - 100 Employee
    • Safety Officer
      • Aug 2016 - Present

      Seasonal Work - August though October Securing the grounds before, during, and after the weekend events. Responding to medical and domestic emergencies. Communicating with dispatch about the daily on goings within festival grounds. Seasonal Work - August though October Securing the grounds before, during, and after the weekend events. Responding to medical and domestic emergencies. Communicating with dispatch about the daily on goings within festival grounds.

    • United States
    • Construction
    • 1 - 100 Employee
    • Project Manager
      • Apr 2021 - Aug 2021

    • United States
    • Computers and Electronics Manufacturing
    • 1 - 100 Employee
    • Installation and Service Technician
      • Jul 2020 - Apr 2021

    • United States
    • Appliances, Electrical, and Electronics Manufacturing
    • 200 - 300 Employee
    • Inside Sales Account Manager
      • Jul 2015 - May 2020

  • Controlwerx
    • Plymouth, MN
    • Control Panel Technician
      • Jun 2012 - Feb 2015

      Fabrication of custom made control panels. Receiving inventory and shipping of finished product. Utilizing prints for measurements and layouts of panels and enclosures. Clean up and maintenance of shop and tools. Fabrication of custom made control panels. Receiving inventory and shipping of finished product. Utilizing prints for measurements and layouts of panels and enclosures. Clean up and maintenance of shop and tools.

    • Firefighter
      • Aug 1990 - Jul 2013

      Responding to medical and fire related emergencies. Responding to medical and fire related emergencies.

    • United States
    • Transportation, Logistics, Supply Chain and Storage
    • 700 & Above Employee
    • CPDS Afterhours
      • May 2011 - Feb 2012

      Answering inbound phone calls from over the road truck drivers and distribution centers. Entering data pertaining to shipments into software programs. Maintaining and resolving shipping issues through emails, phone calls and SOP's. Entering and updating data on spreadsheets to be sent to customers. Answering inbound phone calls from over the road truck drivers and distribution centers. Entering data pertaining to shipments into software programs. Maintaining and resolving shipping issues through emails, phone calls and SOP's. Entering and updating data on spreadsheets to be sent to customers.

    • Security Officer
      • Nov 2010 - May 2011

      Log in visitors and notify employee that their appointment is in the building. Performing patrols of property to make sure all is secure, login buildings daily activities. AV equipment reservations and management. Answer incoming calls for building information and security issues. Log in visitors and notify employee that their appointment is in the building. Performing patrols of property to make sure all is secure, login buildings daily activities. AV equipment reservations and management. Answer incoming calls for building information and security issues.

  • At Home Dad
    • Shorewood, MN
    • Dad
      • Feb 2009 - Nov 2010

      Daily Duties of taking care of and entertaining my son. Daily Duties of taking care of and entertaining my son.

    • Staffing Coordinator
      • Aug 2008 - Jan 2009

      Answered incoming calls from customers for positions to be filled. Handled customers staffing issues in a timely manner. Filing paperwork, applications, I-9’s and W-2’s. Answered incoming calls from customers for positions to be filled. Handled customers staffing issues in a timely manner. Filing paperwork, applications, I-9’s and W-2’s.

    • Inside Sales / Customer Service
      • Apr 2005 - Aug 2008

      Account Manager and Customer Service. I handle several large accounts and also deal with the day to day customer service issues. Answered incoming calls for customer service and order placement. Customer's first line of contact for resolution of order discrepancies and other issues. Maintaining a good relationship with the customer base that I have built. Account Manager and Customer Service. I handle several large accounts and also deal with the day to day customer service issues. Answered incoming calls for customer service and order placement. Customer's first line of contact for resolution of order discrepancies and other issues. Maintaining a good relationship with the customer base that I have built.

Education

  • Minnetonka High School
    General Studies
    1984 - 1987
  • Mound Westonka High
    General Studies
    1984 - 1987
  • CDI computer Academy

Community

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