Tim Gorton
Head of Customer Service at CUSTOM HOISTS, INC.- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Experience
-
CUSTOM HOISTS, INC.
-
United States
-
1 - 100 Employee
-
Head of Customer Service
-
Apr 2023 - Present
-
-
-
Apple
-
Indonesia
-
Software Development
-
1 - 100 Employee
-
-
Sep 2010 - Jul 2023
- Liaison between complex customer issues and Engineering- Point of consult and mentor for AppleCare Support Advisors- Provided leadership teams with suggestions on process improvements- Root Cause Analysis- Lead, motivate and support Customer Service Advisors- Apple Executive’s moderator across all social media platforms- Influencer’s point of contact across all social media places- Customer satisfaction survey Creator, Publisher, and Analyst- Designed, and published Advisor policies for customer engagement on Social Media - Brand Protection through strict publishing guidelines- Reconstructed Apple Support Community Guidelines- Partnered with Legal, Engineering, and Executive Relations for complex issues Show less
-
-
-
Feb 2015 - Aug 2021
• Root Cause Analysis• Lead, motivate and support Customer Service Advisors• Moderate Apple Executive’s Social Media Handles, responding to comments as necessary. • Influencer’s point of contact across all social media platforms• Customer satisfaction survey Creator, Publisher, and Analyst• Designed, and published Advisor policies for customer engagement on Social Media • Brand Protection through strict publishing guidelines• Reconstructed Apple Support Community Guidelines• Partnered with Legal, Engineering, and Executive Relations for complex issues Show less
-
-
-
Sep 2010 - Feb 2013
-
-
-
The Nuhop Center for Experiential Learning
-
United States
-
Education Administration Programs
-
1 - 100 Employee
-
Respite coordinator, Behavior Specialist, Overnight Supervisor, Lifeguard
-
Jun 2007 - Nov 2013
-
-
Education
-
Kent State University
Commercial pilot license, Aeronautics/Aviation/Aerospace Science and Technology, General