Tim Getchell
Pollster at Research America, Inc.- Claim this Profile
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Bio
Michelle Haddy
I worked with Tim at Ceridian for 10 years and he is a true management professional. Tim is a coach and mentor to his staff, always positive and fair. Tim’s product knowledge and management skills have made him a valuable asset to his company and employees, as he would be to any organization.
Michelle Haddy
I worked with Tim at Ceridian for 10 years and he is a true management professional. Tim is a coach and mentor to his staff, always positive and fair. Tim’s product knowledge and management skills have made him a valuable asset to his company and employees, as he would be to any organization.
Michelle Haddy
I worked with Tim at Ceridian for 10 years and he is a true management professional. Tim is a coach and mentor to his staff, always positive and fair. Tim’s product knowledge and management skills have made him a valuable asset to his company and employees, as he would be to any organization.
Michelle Haddy
I worked with Tim at Ceridian for 10 years and he is a true management professional. Tim is a coach and mentor to his staff, always positive and fair. Tim’s product knowledge and management skills have made him a valuable asset to his company and employees, as he would be to any organization.
Credentials
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Certified Six Sigma Green Belt
N/A -
Level I & II Water Treatment / Distribution Operator Certification
California Water Resources Control Board -
Water Treatment Coursework
American Water College
Experience
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Research America, Inc.
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United States
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Market Research
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1 - 100 Employee
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Pollster
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2018 - Present
• Outreach to registered voters via phone calls to obtain political and voting data for national media and other information outlets • Provide training and mentorship for new employees to excel in daily operations Review client survey results to determine areas of improvement • Recognized by employer for constantly surpassing monthly quotas • Outreach to registered voters via phone calls to obtain political and voting data for national media and other information outlets • Provide training and mentorship for new employees to excel in daily operations Review client survey results to determine areas of improvement • Recognized by employer for constantly surpassing monthly quotas
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CA Department of Corrections & Rehabilitation
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United States
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Law Enforcement
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700 & Above Employee
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Lead Office Manager
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2016 - 2018
• Streamlined daily operations to maximize office and staff productivity • Offered the necessary resources and training for a 12-member team to succeed in meeting high-quality goals • Produced in-depth reports that detailed ad hoc procedures, staff performance, and problem resolutions • Controlled ordering and inventory to maintain optimal stock levels of supplies • Strategically coordinated, planned, and managed special projects and administrative operations • Maintained the cleanliness and organization of the office environment • Prioritized office client flow through effective scheduling and management of walk-ins and appointments Show less
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Ceridian
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United States
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Software Development
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700 & Above Employee
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Credit Risk & Banking Compliance Manager / Accounts Receivable Manager
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2001 - 2004
Guided range of operations for credit risk and banking compliance function, including customer service / support, staff supervision / training, and reporting. Managed initial / ongoing client risk evaluations in compliance with AML and BSA requirements. As Accounts Receivables Manager, guided staff performance in daily operations of Funds Collection department, including oversight of incoming funds for payment of payroll and payroll tax liabilities in excess of $200B annually.Key Achievements- Demonstrated skill in working effectively with multi-functional staff and maintaining high quality due diligence processes in relation to client credit worthiness and meticulous record keeping functions.- Maximized efficiency of client onboarding and information tracking operations through introduction of technology tools, including a CRM system. Show less
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Customer Service Manager
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1989 - 2001
• Worked collaboratively with staff in addressing the technical needs of clients for payroll or tax-related issues • Utilized available resources to promptly resolve client concerns • Played a vital role in ensuring the seamless roll-out of a new CRM application tool that maximized the efficiency for tracking and monitoring customer performance metrics • Successfully minimized complaints, dissatisfaction, and escalated issues as a Customer Advocate
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Education
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California State University-Dominguez Hills
Bachelor of Science - BS, Accounting
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