Head of Operations and Finance

• Aug 2021 - Present

This is a new role where I lead on developing and maintaining administration and management systems, and will support organisational growth by coordinating work around governance, compliance and the development of strategic plans.

Acting Co-CEO

• Nov 2021 - Aug 2022

Head of Venue

• Nov 2017 - Jun 2021

Supporting directors in strategic business planning relating to the venue, management of operational staff teams and budgets. Overall responsibility for events management (including staffing, training and ensuring technical high standards and alignment with organisational vision and values). Staff management, pastoral care and HR admin for all venue and events staff. Lead on the efficient operation of facilities (including office and IT) maximising potential and overseeing maintenance and upkeep. Ensuring facilities and events comply with legislation and Free Word’s policies on health and safety, licensing, security and data protection. Working to ensure the building is sustainable in terms of environmental impact and income generation. Show less

Building Manager

• May 2012 - Nov 2017

Management of facilities for six office based organisations working in literature, literacy and freedom of expression. Includes a 200 capacity events space and meeting rooms also available to external organisations. Management of the the venue diary and front of house team.

Operations Manager

• Jun 2010 - May 2012

Management of all Front of House (FOH) staff including Box Office Supervisor and Senior Duty Officer. Overseeing and managing events and shows. Liaison with all visiting companies and theatre hirers on box office and FOH requirements. Liaison with catering and bar franchises on all activities. Reconciliation of weekly takings. Managing merchandise sales. Introduced a volunteer scheme to support the FOH team. Creating rotas to ensure sufficient staffing for the building. Management of all operations staff, including caretaker, cleaning staff and operations assistants and interns. Responsibility for all building maintenance. Liaison with Haringey Council over landlord’s responsibilities within the building and licences. Procurement of utilities and services in order to make savings for the company. Responsibility for Health and Safety issues. Management of overheads budget and petty cash. Primary key-holder registered with alarm companies in case of emergency. Show less

Front of House Manager

• 2006 - Jun 2010

Responsibility for Front of House area, including supervision. Management of Box Office system (ProVenue Databox) including staff training. Reconciliation of takings. Organisation of voluntary FOH Staff. Programming diary for the Gallery and Apex spaces. Administration of mask orders. Management of Petty Cash, creation of invoices and other financial administration. Sourcing flights and accommodation for international companies collaborating with Trestle Theatre Company. Responsibility for Front of House area, including supervision. Management of Box Office system (ProVenue Databox) including staff training. Reconciliation of takings. Organisation of voluntary FOH Staff. Programming diary for the Gallery and Apex spaces. Administration of mask orders. Management of Petty Cash, creation of invoices and other financial administration. Sourcing flights and accommodation for international companies collaborating with Trestle Theatre Company.