Experience

UMB

• IT Services and IT Consulting
• 1 - 100 Employee

• Sr. Systems Analyst

  • Sep 2018 - Present

  Overland Park, Ks Member of the Enterprise Platform Quality Management Team. Key responsibilities include: • Manage new testing defects/issues in the preproduction environment associated with Amdocs applications. • Engage all necessary parties and drive resolution for all defects and escalations. • Setup and facilitate functionality discussion between Amdocs and Sprint internal development teams if defect is determined to be functionality working as designed within Amdocs applications. • Participate… Show more Member of the Enterprise Platform Quality Management Team. Key responsibilities include: • Manage new testing defects/issues in the preproduction environment associated with Amdocs applications. • Engage all necessary parties and drive resolution for all defects and escalations. • Setup and facilitate functionality discussion between Amdocs and Sprint internal development teams if defect is determined to be functionality working as designed within Amdocs applications. • Participate and facilitate daily defect calls with IPTM’s and insure Amdocs is working on highly prioritized defects. Toolset: HP Application Life Cycle (ALM), Microsoft Word, Excel, Amdocs, Ensemble. Show less



CenturyLink Business for Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Sr. Systems Analyst

  • Nov 2009 - Sep 2018

  Member of the Ensemble Model Office Development/Production Support Team for the customer billing platform. Key responsibilities include: • Work closely with Marketing SME’s to develop Buiness Requirements for new products, price plans, features, discounts. • Maintenance and Enhancements of CenturyLink’s backend tables associated with the Ensemble billing platform. • Using the Ensemble online Price Plan application as well as PL/SQL to query tables, gather data, perform analysis… Show more Member of the Ensemble Model Office Development/Production Support Team for the customer billing platform. Key responsibilities include: • Work closely with Marketing SME’s to develop Buiness Requirements for new products, price plans, features, discounts. • Maintenance and Enhancements of CenturyLink’s backend tables associated with the Ensemble billing platform. • Using the Ensemble online Price Plan application as well as PL/SQL to query tables, gather data, perform analysis, prepare mass data uploads, add/change/delete table data in support of the Ensemble billing platform. • Coordination of a Data Integrity process to insure accurate data is copied from a work environment to test and production. • Participate in daily Scrum team Agile stand-up call. • Management of tickets in Dimensions ticketing system. • Weekly and Quarterly release implementation planning and execution. Member of the Issue Resolution Team for Embarq Conversion. Key responsibilities include: • Triage of new issues/tickets to determine the group responsible for the issue. • Coordination and delegation of incoming tickets to members of the tables group insuring the tickets were delegated evenly between all team members. • Using PL/SQL to query tables, gather data, perform analysis, and drive resolution of issues to bypass, as well as Root Cause Analysis / Irreversible Corrective Action. • Provide daily metrics on the number of new, worked, resolved issues. Toolset: Oracle SQL, Unix, Ultra Edit, Microsoft Word, Excel, Powerpoint, Visio, Dimensions, Rally, Remedy, Amdocs, Ensemble. Show less



Embarq

• Vendor Manager

  • Sep 2005 - Nov 2009

  Vendor Management of ETI Development staff in Atlanta for the Embarq launch of IPTV Service and Visage Development staff in San Francisco for the Embarq launch of Wireless Service. Key responsibilities include: • Contract negotiations. • Planning and tracking of work orders, budgets, deliverables, resources, and timelines. • Track weekly progress of development activities. • Track estimate versus actual costs on a monthly basis. • Coordinate visits to the Visage and ETI… Show more Vendor Management of ETI Development staff in Atlanta for the Embarq launch of IPTV Service and Visage Development staff in San Francisco for the Embarq launch of Wireless Service. Key responsibilities include: • Contract negotiations. • Planning and tracking of work orders, budgets, deliverables, resources, and timelines. • Track weekly progress of development activities. • Track estimate versus actual costs on a monthly basis. • Coordinate visits to the Visage and ETI development centers for Design walkthroughs. • Coordinate the timing, delivery, and setup of hardware at Embarq data center. • Coordinate training needed throughout Embarq. • Coordinate the push of the new software to Embarq users. • Insure Embarq Outage Management procedures are in place to support Priority 1 and Priority 2 issues. • Coordinate and drive resolution of issues to bypass, identify root cause and implement irreversible corrective action. Production Support of the Visage software application provided and maintained by Visage. Key responsibilities include: • Setup all production support processes and tools. • Communication of corrective action plans, schedules, and status reporting for key production issues. • Provide 24x7 support for all Priority 1 and 2 issues. • Identify with the business high priority issues and drive those issues to quick resolution. • Escalation point of contact for any ETI or Visage issues. Toolset: Microsoft Project, Word, Excel, Powerpoint, Visio, Communication, Negotiation, Scheduling, Issue Resolution. Show less



Sprint PCS

• Delivery Manager

  • Jan 2000 - Sep 2005

  Delivery Manager of the successful implementation of a corporate initiative to bring the initial release of a new customized billing system for business customers in-house and replace the current Service Bureau arrangement. Key responsibilities include: • Contract negotiations. • Planning and tracking of work orders, budgets, deliverables, resources, and timelines. • Track weekly progress of development activities. • Track estimate versus actual costs on a monthly… Show more Delivery Manager of the successful implementation of a corporate initiative to bring the initial release of a new customized billing system for business customers in-house and replace the current Service Bureau arrangement. Key responsibilities include: • Contract negotiations. • Planning and tracking of work orders, budgets, deliverables, resources, and timelines. • Track weekly progress of development activities. • Track estimate versus actual costs on a monthly basis. • Coordinate visits to Amdocs development center for Design walkthroughs. • Full accountability for the project including the Amdocs development team in St. Louis. • Day to day responsibility of six Team Leads and twenty-eight total resources. • Total project cost of $45 million and 210,000 man-hours. Toolset: Microsoft Project, Word, Excel, Powerpoint, Visio, Communication, Negotiation, Scheduling, Issue Resolution, Amdocs, Ensemble. Show less



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• Programmer/Analyst II-V, Development Supervisor, Development Manager, ALU Manager

  • Feb 1988 - Jan 2000

  Performed several Software Development roles. Key responsibilities include: • Development and production support of the Carrier Billing System. • Y2K renovation effort as the ALU Manager for 15 software applications that included over 1.5 million lines of code. I was responsible for managing 7 Sprint Subject Matter Experts for the applications and several external vendors through the Renovation process. Toolset: • Microsoft Project, Word, Excel, Powerpoint, Communication… Show more Performed several Software Development roles. Key responsibilities include: • Development and production support of the Carrier Billing System. • Y2K renovation effort as the ALU Manager for 15 software applications that included over 1.5 million lines of code. I was responsible for managing 7 Sprint Subject Matter Experts for the applications and several external vendors through the Renovation process. Toolset: • Microsoft Project, Word, Excel, Powerpoint, Communication, Negotiation, Issue Resolution, Resource Management, Risk Management Planning, Forecasting, Scheduling, Tracking, Budgeting, COBOL, Natural/Adabas, JCL, VSAM, Syncsort. Show less