Experience

Infrastructure Networks
• United States
• Telecommunications
• 1 - 100 Employee
• Enterprise Sales

  • Jun 2023 - Present


Speedcast

• United States
• Telecommunications
• 700 & Above Employee

• Director Program Management

  • Jan 2022 - Apr 2023

  Managed a multi-region team of Program and Service Delivery Managers. Managed two key Energy accounts. Ensured contractual obligations for all customers/accounts managed by myself and my team were met or exceeded. Primary operational escalation point for my team. Actively participated in company transformation and process and procedure efforts. Aided in development of roles and responsibilities across multiple roles.

• Senior Program Manager

  • Jan 2020 - Jan 2022

  Manager of the Program Management and Service Delivery teams for the Americas. Program Manager for key Energy customers. Ensure customer satisfaction was exceeded and contractual obligations were met.

• Senior Manager Service Management (CSC)- Americas

  • Jan 2019 - Jan 2020

  Managed Customer Support Centers (CSC) and drove operational excellence in the following locations: - Houston, Texas - Lima, Peru - Macae, Brazil

• Program Manager - Energy

  • Jan 2018 - Dec 2018

  Managed operational excellence for key Energy customers. Primary operational escalation point for customer base. Managed P&L for customer base.



Harris CapRock Communications

• United States
• Telecommunications
• 200 - 300 Employee

• Program Manager

  • Nov 2016 - Dec 2017

  Analyzed overall cost allocations for customers at the site/project level. Ensured contractual obligations are being met and ensure cost points are accurate. Analyzed P&L and provide accurate information for current costing and forecasting. Provided forecasting models for proper upcoming financial reviews as well as support/readiness needs. Improved company process and procedures in regards to financial analysis and reporting. Utilized wealth of operational experience to properly forecast growth opportunities and ensure growth of account revenue. Show less

• Regional Service Manager GoM

  • Jun 2014 - Oct 2016

  Earned Green Belt Six Sigma Certification. Managed the Field Services department at the Houston office. Managed a team of 8 employees to include: technicians, coordinators and administrators. Managed P&L for drilling, support business, maritime and land clients in the Gulf of Mexico and NA. Managed a revenue of 14 million dollars annually for approximately 160 projects. Continued to perform a majority of the service delivery duties listed below.

• Service Delivery Manager

  • Mar 2012 - Jun 2014

  Managed daily operations for post product sale in terms of customer advocacy, incident management, escalation and resolution. Facilitated and control activities related to delivery and support of sold services. Served as the primary point of contact for customer base in regards to operations. Facilitated service quality review meetings with customers covering incidents/resolution, fault trends, performance reporting, service quality and service delivery processes. Provided monthly SLA reports and provide validation of adherence to contractual obligations. Show less



Commercial Metals Company

• United States
• Mining
• 700 & Above Employee

• Transportation Manager, Logistics and Environmental

  • Jun 2010 - Feb 2012

  Managed 13 DOT drivers and one dispatcher. Responsible for a 2.75 million dollar truck fleet that consists of tractors, trailers, straight trucks and roll-off containers. Handle all logistics and customer service needs for inbound material. Ensured fleet compliance with all DOT and company standards. Conduct annual performance reviews. Ensured timeliness in servicing customer’s facilities as per agreements and SOP. Aggressively worked on lowering transportation department costs. Performed daily facility walk through to ensure environmental compliance. Show less

• Shredder Supervisor

  • Sep 2009 - Jun 2010

  Managed logistics for non-ferrous domestic and export shipping. Analyzed margin report on daily basis for inventory and pricing accuracy. Actively pushed for process improvement in all aspects of the operation. Coordinated shredder parts maintenance with engineering group. Assisted safety manager with monthly safety meetings.

• Management Systems Facilitator

  • Oct 2008 - Sep 2009

  Analyzed facility processes for improvement using Lean Six Sigma methods. Implemented 5S methodology at numerous facilities. Active member of the CMC Recycling division safety assessment team. Responsible for nine recycling facilities across Texas. Positively implemented change at facilities with no real authority.



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• Cryptologic Technician Collection

  • Jan 2001 - Dec 2005

  Held a top-secret national security clearance throughout my time in the Navy. Led weekly, quarterly and annual briefs to division officers, high ranked command and civilian personnel from the CIA, National Security Agency and Office of Naval Intelligence. Provided time sensitive information to forward deployed forces. Earned Honorable Discharge. Held a top-secret national security clearance throughout my time in the Navy. Led weekly, quarterly and annual briefs to division officers, high ranked command and civilian personnel from the CIA, National Security Agency and Office of Naval Intelligence. Provided time sensitive information to forward deployed forces. Earned Honorable Discharge.