Program/Project Management

• Apr 2023 - Present

Quality Assurance Manager

• Sep 2019 - Sep 2022

Quality Assurance (QA) Manager responsible for defining best practices and securing highly effective quality standards. Key in the development and tailoring of solutions for production/integration/kitting/logistics programs. Coordinates the management and development of QA, quality control (QC) and continuous process improvement initiatives to support, evaluate, audit, control, and document QA functions. Consistently provides an objective, independent view of quality processes key to the execution of corporate and government contractual requirements. Primary responsibilities include: • Develop, implement, and maintain QA and QC activities. • Identify and specify the implementation of standards, methods, and procedures. • Foster an agile mentality in providing quality-related training/mentorship to team members. • Oversee product/process compliance audits, product inspections and develop QA surveillance plans. • Reviewing non-conformities produced by both internal and external vendors. • Issuing and resolving corrective action reports (CAR) and preventative action reports (PAR) and recording at a corporate level. • Define quality technical requirements during product design, procurement, assembly, and testing • Review technical data (e.g., drawings, work instructions) to assure quality requirements are met. • Integrate measures, metrics and associated data into an oversight strategy. • Collect and analyze program and QA metrics for trends and potential improvements. • Provide performance overviews that enables continuous process improvement identifying actual and potential risks. • Initiate process improvements and track corrective action status for the programs. • Communicate quality status, plans, and requirements to the customer, stakeholders, program teams, and suppliers to measure and report quality indicators and metrics • Interface with customers and vendors QA points of contacts. • Certified Lead ISO Auditor with an inspection team of 5 auditors. Show less

Chemical Production Supervisor

• May 2018 - May 2019

My role consists of directing, supervising, auditing and monitoring production activities of team leads and the production team to maximize productivity in the plant. Responsible for safety throughout Lineman Unit. I am charged with instilling a “safety first” mindset within group throughout all functional operational areas. Lead and develop safety and environmental initiatives. Ensure procedures are in place and that they are being followed for production efficiency, quality, safety, and state/federal regulations and guidelines. Prepare, coordinate and forecast production schedules and ensure shifts are adequately staffed. Evaluate production needs for daily assignment of duties and make adjustment as required. Encourage continuous improvement activities and seek opportunities and initiate action for process improvement. Serves as a resource for leadership and team members to drive improvement opportunities. Analyze and resolve work problems or assist workers in solving work problems through various continuous improvement measures. Serves as site management during off shifts. Coach team on behaviors and metrics while encouraging and providing development opportunities. Provide supervision in scheduling, ensuring effective selection, retention, feedback, disciplinary action and performance management. Coordinate to ensure proper orientation, assimilation and training for the production workforce. Maintain time and production records of the staff. Implement and enforce company policies and procedures to ensure the work environment is both efficient and effective. Show less

Senior Quality Assurance Analyst

• Feb 2018 - Jul 2018

Develops, modifies, applies and maintains quality evaluation and control systems and protocols for processing materials into partially finished or finished materials product. Collaborates with engineering laboratory and production functions to ensure quality standards are in place. Devises and implements methods and procedures for inspecting, testing and evaluating the precision and accuracy of products and production equipment. Designs and analyzes inspection and testing processes, mechanisms and equipment; conducts quality assurance tests; and performs statistical analysis to assess control and manage risks of product quality and determine the responsibility for products or materials that do not meet required standards and specifications. Audits quality systems for development acceptance criteria based on the specific needs of the customer. Show less

Senior Manager Quality Assurance

• Jul 2016 - Jan 2018

Leads a team of policy driven inspectors responsible for performing maintenance quality inspections on C-17, MQ- 9, MQ-1, C-130J, C-130H, EC-130H, AC-130U and MC-130H aircraft. Coducts and evaulates management inspections of four aircraft maintenance units with over 800 personel. Ensures the validity of the quality assurance inspections performed and provides recommendations to achieve strategic organizational goals and recognize personnel. Analyzes maintenance metrics and performance data to identify quality escape indicators and enhance the overall quality of aircraft maintenance. Provides risk based surveillance and develops risk-based management plans for daily operations. Implements product improvement measures and conducts safety of flight inspections; ensuring oversight of the contractor performance work statement meets applicable occupational workforce safety standards. Manages command level databases (G081, LEAP, Mustang, Vector), providing tracking on Time Compliance Technical Orders (TCTO) and One Time Inspections (OTI) requiring immediate validation or verification to ensure airworthiness. Show less

Production Manager of Maintenance

• Apr 2015 - Jul 2016

Implemented aircraft maintenance production goals for 450 military, civilian & Air Reserve Technicians for 52 assigned C-17 aircraft valued at $11.2B. Organized and motivated a highly effective production team of superintendents, expediters & technicians through all phases of aircraft generation. Developed, scheduled & forecasted maintenance support from various agencies & civilian contractors in order to accommodate mission execution. Planned & implemented daily, weekly & monthly maintenance action plans & prioritized calendar inspections in coordination with the C-17 engineering division. Ensured strict supply discipline, incorporating base supply chain management procedures to eliminate misuse/abuse of assets and funding.Crafted a unit maintenance procedural training program that was centric to streamlining production team members’ qualification progression.. Show less

Maintenance Group Production and Operations Manager

• Jul 2014 - Apr 2015

Orchestrated maintenance planning & developed a daily aircraft utilization plan to support unit operational objectives. Established & integrated flight line maintenance priorities for 29 assigned C-17 aircraft. Ensured aircraft were mobility postured & available for short-notice contingency deployments. Served as the maintenance group liaison between aircraft maintenance units & support agencies such as supply, contracting back shops and engineering. Guided personnel through technical data deficiencies & seeking engineering support. Implemented process improvement measures such as Six Sigma & LEAN techniques. Forecasted delayed discrepancy maintenance actions in conjunction with Aircraft Structural Integrity Program to increase aircraft longevity. Led multiple AFSO-21 (ISO 9001 – civilian equivalent) events to ensure optimal resource management techniques were in place. Show less

Aviation Maintenance Production and Operations Manager

• Apr 2013 - Jul 2014

Managed daily scheduled and unscheduled aircraft maintenance activities for 360 personnel. Incorporates preventative health measures to increase aircraft mission capability. Monitors and reports metrics regarding health of the fleet to leadership, provides guidance/direction on decisions necessary to improve program fleet performance. Represented unit at Supportability Operations Review Team (SORT) conferences. Ensured critical feedback is provided to AMC, Boeing, and maintenance personnel on deficiency reporting, TCTO, Material Improvement Program (MIP), Block upgrade, and trend analysis processes. Utilized databases to analyze aircraft historical records and identify trends to build action plans to correct negative patterns of performance. Displayed adaptability and gained commitment by utilizing strong briefing skills combined with knowledge of Microsoft Office presentation tools to convey both leadership decisions as well as complex aircraft system related topics to key Air Force leaders to include general officers. Directed daily, weekly & monthly maintenance flow plan development, prioritization & daily implementation. Coordinated aircraft transfers to various air reserve and gaurd components. Worked closely with Air Mobility Command (AMC) and gaining units to complete all required maintenance and documentation was completed and accurate prior to transfer being completed. Show less

Logisitics and Maintenance Senior Manager

• Jan 2011 - Apr 2013

Provided organizational maintenance and contractor oversight of first-ever multi-national C-17 maintenance program. Implemented quality standards and ensured cradle-to-grave equipment and supply chain asset management. Decreased program costs & maximized efficiency by introducing a reduce, reuse & recycle process. Eliminated wasted manpower & increased awareness of workplace industrial hazards. Responsible for planning and sustainment functions of a $28 million program, to include facilities, site surveys, vehicles, tools, and equipment. Delegated as a DCMA Quality Representative for a $237 million program and contractor logistic support performance work statement pertaining to maintenance support, equipment management and supply chain management procedures. Ensured contractor compliance and verified that the inspectors submitted Corrective Action Requests as needed. Show less

Transient Aircraft Field Representative

• Jan 2015 - Dec 2017

Performs general aviation maintenance and servicing functions on a wide variety of aircraft in support of the DoD. Responsible for repairing, servicing and providing supply support for the coordination of transloaded cargo. Ensure that mission support is readily available and provide direct communication link between the command post of operation and the aircrew on the ground. Perform recovery and launch functions of military, civilian and foreign aircraft. Performs general aviation maintenance and servicing functions on a wide variety of aircraft in support of the DoD. Responsible for repairing, servicing and providing supply support for the coordination of transloaded cargo. Ensure that mission support is readily available and provide direct communication link between the command post of operation and the aircrew on the ground. Perform recovery and launch functions of military, civilian and foreign aircraft.

Sales Associate

• Feb 2008 - Dec 2010

Present purchase offers to sellers for consideration. Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates. Interview clients to determine what kinds of properties they are seeking. Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases. Coordinate property closings, overseeing signing of documents and disbursement of funds. Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other. Show less

Maintenance Training C-17 Instructor Supervisor

• Oct 2008 - Sep 2010

Supervised 10 instructors and scheduled technicians for system-specific aircraft maintenance technology courses. Formalized curriculum quality and material effectiveness for various career fields ranging from electrical, environmental, hydraulic, propulsion, guidance and control, and communication.Tailored training courses to customers’ needs, performing periodic reviews and updates.Acted as a curriculum advisory committee member for the Air Education Training Command during C-17 technical reviews. Show less

Maintenance Training Facility Manager

• Aug 2007 - Sep 2010

Aviation Maintenance Training Instructor

• Sep 2006 - Sep 2010

Instructed over 24 formal aircraft maintenance courses, enhancing the mechanical aptitude of 250 students. Served as maintenance group senior Aircraft Propulsion General (APG) career field instructor.Represented unit as the APG Subject Matter Expert (SME) for all C-17 aircraft related maintenance issues. Received the Air Education Training Command certification in Principles of Instruction.Functioned as one of the unit’s Instructional System Development (ISD) instructors for curriculum development. Show less

Maintentance Training Scheduler

• Sep 2006 - Sep 2009

Directly responsible for providing workforce structure which best met the unit requirements, developing institutional and occupational competencies from all of its members. Responsible for ensuring educational, training and functional programs are designed to provide technicians with increased levels of proficiency and competency. Scheduled and forecasted technical courses based on the servicing units needs. Enthusiastically incorporated 36 management driven safety programs ensuring personal safety adherence was in accordance with Occupational Safety Health Administration and Air Force Occupational Safety Health Standards. Conducted quality reviews on performance reports, recognition recommendations, and various personnel actions. Show less

Aviation Maintenance Technician

• Feb 1995 - Sep 2006

Advises on problems maintaining, servicing, and inspecting aircraft and aerospace support equipment (SE). Uses technical data to diagnose and solve maintenance problems on aircraft systems. Interprets and advises on maintenance procedures and policies to repair aircraft and SE. Troubleshoots and maintains aircraft structures, systems, components, and SE. Tests repaired components using mockups and test equipment. Adjusts, aligns, rigs, and calibrates aircraft systems. Performs engine run-up. Accomplishes weight and balance functions. Jacks, tows, and services aircraft. Inspects aircraft structures, systems, components, and SE. Supervises and performs aircraft and component inspections. Interprets inspection findings and determines adequacy of corrective actions. Inspects and checkscomponents for clearances, tolerances, proper installation, and operation. Inspects and operates powered and Show less

Sales Associate

• Nov 2006 - Feb 2008

Present purchase offers to sellers for consideration. Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates. Interview clients to determine what kinds of properties they are seeking. Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases. Coordinate property closings, overseeing signing of documents and disbursement of funds. Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other. Show less