Experience

Optiseller

• United Kingdom
• Internet Marketplace Platforms
• 1 - 100 Employee

• Head Of UK Consulting

  • Jun 2022 - Present

  Lead and manage a team of Consultants and Project Managers to successfully delivery a pipeline of client eCommerce projects on time and to quality. Responsible for planning, scheduling and monitoring projects in addition to personnel development and delivery continuous improvement.

• Senior eCommerce Consultant

  • Mar 2020 - Jun 2022

  Responsible for the successful delivery of client eCommerce projects, primarily focussed on eBay marketplace launches, ensuring sellers launch with best practise to achieve their sales potential and are seamlessly integrated between eBay and their own systems, to maximise process automation to support scaling.



Volo Commerce

• United Kingdom
• Software Development
• 1 - 100 Employee

• Head Of Professional Services

  • Sep 2019 - Feb 2020

  I head the newly formed Professional Services team at Volo Commerce; driving the vision for the team, identifying customer needs, creating service packages, managing marketing and strategy, lead generation, managing the opportunity pipeline and ultimately accountable for managing the delivery of customer projects.

• Sales Operations Manager

  • Mar 2019 - Sep 2019

  Head the Sales Operations function at Volo, reporting to the Leadership Team. Delivered the project to identify and implement (SalesForce) as our chosen CRM, including full migration of business processes and records. Responsible for design and continuous improvement of the Volo sales process including pipeline stages and qualification criteria.

• Director, Growth Projects

  • Mar 2018 - Mar 2019

  Led a department of Service and Programme managers to launch and support a Managed Service function through the Volo platform, delivering growth and best practise into customer organisations, launching new products with best practise and participating in marketplace initiatives and promotions as well as advising on product mix, pricing and shipping. Also identified, selected and managed third party service providers, including offshore.

• Lead Solution Engineer

  • Apr 2016 - Mar 2018

  Led the Solution Engineering team across the UK and US managing technical engagement with prospects and delivering technical proposals and project scoping. Responsibility for sign off on all technical proposals and project scope for new business. Extensive travel in the US delivering on-site customer support.

• Implementation Team Leader

  • Oct 2011 - Apr 2016

  Led a team of nine Implementers and specialists, each managing multiple projects. Responsible for ensuring that projects were delivered to schedule and to quality expectations. Responsible for setting and measuring team KPIs and staff development. Developed best practise and continuous improvement framework.

• Implementation Analyst

  • May 2010 - Oct 2011

  Responsible for implementing software for clients and providing training. Successfully delivered implementation projects for over 50 customers across multiple countries and industry verticals.



Meticulus Solutions

• United Kingdom
• Software Development
• 1 - 100 Employee

• Support Analyst

  • Jun 2009 - Mar 2010

  Responsible for the implementation and deployment of software to clients through remote access or site visits, also responsible for live customer support. Developed, launched and maintained a new company website, including the addition of lead capture functionality and deploying Google Analytics to drive improvement. Responsible for the implementation and deployment of software to clients through remote access or site visits, also responsible for live customer support. Developed, launched and maintained a new company website, including the addition of lead capture functionality and deploying Google Analytics to drive improvement.



Renishaw

• United Kingdom
• Automation Machinery Manufacturing
• 700 & Above Employee

• Software Project Engineer

  • Sep 2004 - Mar 2009

  Responsible for all aspects of the software development lifecycle for internal projects, from initial feasibility and requirements capture through to user acceptance testing and post delivery support. Later responsible for assisting departmental software project planning and resource allocation as well as devising, implementing and maintaining a new change request lifecycle that passed ISO TickIT accreditation including external audit. Responsible for all aspects of the software development lifecycle for internal projects, from initial feasibility and requirements capture through to user acceptance testing and post delivery support. Later responsible for assisting departmental software project planning and resource allocation as well as devising, implementing and maintaining a new change request lifecycle that passed ISO TickIT accreditation including external audit.



British Army

• Armed Forces
• 700 & Above Employee

• Combat Medical Technician (Army Reserve)

  • Sep 2002 - Sep 2008

  Responsible for providing first aid and care to injured/sick service personnel and civilians within a front line Military Field Hospital environment. Completed an operational tour of Iraq in 2005. Achieved the rank of Lance Corporal. Courses Completed: Recruit Training Combat Medical Technician Class 3 Combat Medical Technician Class 2 Defence Instructional Techniques Responsible for providing first aid and care to injured/sick service personnel and civilians within a front line Military Field Hospital environment. Completed an operational tour of Iraq in 2005. Achieved the rank of Lance Corporal. Courses Completed: Recruit Training Combat Medical Technician Class 3 Combat Medical Technician Class 2 Defence Instructional Techniques



Third Millennium Systems Ltd.

• Development Technician

  • Jun 2002 - Sep 2003

  Industrial Year placement as part of my degree course, between second and third years. Responsible for product assembly and quality assurance. My final year University project was to design and create a stock keeping system, incorporating order management and invoicing for Third Millennium. Industrial Year placement as part of my degree course, between second and third years. Responsible for product assembly and quality assurance. My final year University project was to design and create a stock keeping system, incorporating order management and invoicing for Third Millennium.



Sweetland Associates

• United States
• Business Consulting and Services

• Database Administrator

  • Jun 2001 - Sep 2001

  Fixed term contract between first and second year of university. Responsible for designing, implementing and maintaining a client database and delivering staff training. Fixed term contract between first and second year of university. Responsible for designing, implementing and maintaining a client database and delivering staff training.