Experience

Kansas City Police Department

• United States
• Government Administration
• 1 - 100 Employee

• Computer Operator II

  • Nov 2006 - Jun 2011

  * Work daily and monthly scheduled JES2 mainframe production jobs. * Provide phone support to local, state and federal law enforcement agencies with problems connecting to the ALERT(Automated Law Enforcement Response Team) system. * Provide phone support to police department members with minor computer problems like password resets and paging Network Operations section when bigger issues occur like server or router outages. * Coordinate with state, local and national agencies when problems with system occur. * Prepare printed output for distribution throughout police headquarters, other agencies and Municipal Court * Work various issues as they arise. * Conduct monthly Alert system maintenance * Learn and keep apprised of new department procedures and technologies * Promoted to Computer Operator II in May 2007 Show less



JM Neil and Associates

• LNP Provisioning

  • Aug 2005 - Jun 2006

  Layer Provisioning - Local Number Portability - Time Warner Cable; market 02/06 *Since joining the NYC team, percentage of Service Level Agreement being missed by the NYC team dropped steadily each month. * Provision digital phone orders for Time Warner Cable for San Antonio/SBC and New York City/Verizon East markets. * Work order types including Native TN, Port In, Disconnect, Cancel, Directory Service Request and Change Features. * Issue Local Service Requests to companies such as SBC and Verizon East * Work order box according to Service Level Agreement Standards. * Coordinate with such companies as Time Warner Cable, SBC and Everest Communications to provision digital phone service to meet installation dates. * Answer the Support Line to provide assistance to Sprint Cable Resource Center and Time Warner Cable associates with issues related to digital phone service and order completion * Research problem orders and work issues as they arise * Attend periodic training and team meetings * Participated in testing of new release of provisioning software Show less



NCS/Pearson

• India
• Consumer Services

• Express Personnel

  • May 2004 - Jun 2004

  Received inbound Medicare information calls; * Input detailed prescription information into PDOAP * Accessed Medicare.gov to assist callers with information about various drug discount card sponsors; * Ordered PDOAP publications for mailing to callers. Received inbound Medicare information calls; * Input detailed prescription information into PDOAP * Accessed Medicare.gov to assist callers with information about various drug discount card sponsors; * Ordered PDOAP publications for mailing to callers.



City of Kansas City, MO

• United States
• Government Administration
• 700 & Above Employee

• Information Processor

  • Nov 2000 - May 2001

  Executed daily revenue reports for Municipal Auditorium box office; * Reconciled ticket sellers' cash drawers; * Made box office and TicketMaster bank deposits; * Supervised ticket sellers during public events; * Sold tickets during public events Executed daily revenue reports for Municipal Auditorium box office; * Reconciled ticket sellers' cash drawers; * Made box office and TicketMaster bank deposits; * Supervised ticket sellers during public events; * Sold tickets during public events



Birch Telecom

• United States

• Internet Customer Support

  • Feb 1999 - May 1999

  Received customer calls troubleshooting dial-up connections to the internet; * Used reference manuals to talk customers through software configuration; * Contributed to Customer Support knowledge base by updating source documents; * Participated in regular Customer Support performance review. Received customer calls troubleshooting dial-up connections to the internet; * Used reference manuals to talk customers through software configuration; * Contributed to Customer Support knowledge base by updating source documents; * Participated in regular Customer Support performance review.



Aerotek

• Musicians
• 1 - 100 Employee

• Central Office Alarms

  • Aug 1998 - Jan 1999

  - Central Office Alarms Database Maintenance * Received frequent faxed and emailed reports from field engineers; * Identified circuit board locations associated with environmental alarms; * Input alarms data into stand-alone proprietary database on ongoing basis; * Received phone-calls from field engineers concerning high priority alarms; * Provided high priority data-maintenance on demand. - Central Office Alarms Database Maintenance * Received frequent faxed and emailed reports from field engineers; * Identified circuit board locations associated with environmental alarms; * Input alarms data into stand-alone proprietary database on ongoing basis; * Received phone-calls from field engineers concerning high priority alarms; * Provided high priority data-maintenance on demand.