Senior Engineer

• Oct 2021 - Present

Senior engineer in telecoms and account manager- Managing ticketing and support for 1st - 3rd line support for customers. - Multi tasking managing multiple tickets at once- Part of 24/7 on call rota- Project Management of VoIP installations- Managing AWS environment- Manging Office 365 environment- Onsite support for issues- Networking and Wireless systems installation and project management - Working with specific brands - Microsoft, Cisco, Splicecom, Ubiquiti, Fortinet/Meru, Avaya, D-Link, Netgear and more. Show less

Sales Team Leader and Account Manager

• Jan 2018 - Present

Field Sales Executive & Account Manager

• Dec 2014 - Jan 2018

Roles include bringing in new business, being account manager for over 100 accounts, produce and run campaigns, marketing, and recruitment.

Crew Manager

• Feb 2014 - Oct 2014

Done basic day to day sales on residential campaign; ran sales team; interviewed on behalf of the company; trained people through to the leadership level and then trained them how to interview people; ran seminars; ran business trips; worked solely on commission Done basic day to day sales on residential campaign; ran sales team; interviewed on behalf of the company; trained people through to the leadership level and then trained them how to interview people; ran seminars; ran business trips; worked solely on commission

Brand Activation Supervisor

• Sep 2013 - Dec 2013

Controlled brand promotions; ran promotion team on night; worked on daily basis with account managers; ordered promotion stock; continuously trained staff; organised monthly rota; motivated team to hit targets; organised lock up. Controlled brand promotions; ran promotion team on night; worked on daily basis with account managers; ordered promotion stock; continuously trained staff; organised monthly rota; motivated team to hit targets; organised lock up.

Trainee Reporter

• Jun 2013 - Jul 2013

Media Wales (South Wales Echo/Wales Online/Western Mail) • Published articles • Lots of phone and face to face interviews • Attended court sessions Media Wales (South Wales Echo/Wales Online/Western Mail) • Published articles • Lots of phone and face to face interviews • Attended court sessions

Beach Volleyball Correspondent

• Apr 2012 - Jul 2012

• Hold Skype interview with Olympic Silver Medallist Nick Willis • Published weekly articles • Press Accreditation to Olympic Training camp at Loughborough • Hold Skype interview with Olympic Silver Medallist Nick Willis • Published weekly articles • Press Accreditation to Olympic Training camp at Loughborough