Experience

Pia

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Channel Chief

  • Sep 2022 - Present

  Hyperautomation for MSP and Enterprise IT Service Management Hyperautomation for MSP and Enterprise IT Service Management



Gradient MSP

• Canada
• Software Development
• 1 - 100 Employee

• Director of Kickass MSP

  • Dec 2021 - Sep 2022



Netrix IT

• United States
• Information Technology & Services
• 1 - 100 Employee

• Director Of Operations

  • Apr 2021 - Dec 2021



RESULTS Technology

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• VP/COO

  • Oct 2018 - Apr 2021



HSMC Orizon Technology

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Vice President

  • Jun 2016 - Oct 2018

• Manager of Client Services

  • Jan 2016 - May 2016



RESULTS Technology

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Manager of IT Operations

  • Oct 2013 - Jan 2016

• Manager of Field Engineers

  • Sep 2011 - Oct 2013



Webster University

• Higher Education
• 700 & Above Employee

• Adjunct Professor

  • Oct 2008 - Sep 2011



KCG INC

• Senior Systems Engineer

  • Jul 2004 - Sep 2011



Harley-Davidson (Spherion)

• IS Intern

  • Feb 2003 - Jun 2004

  Assisted in support of 700+ PC, 100+ printer, and 1200+ customer environment Resolved Desktop and various LAN issues Maintained IS Web site Participated in roll out of 100+ new PC refresh Supported multiple OS environments of Microsoft, Novell, and AS-400 Assisted in support of 700+ PC, 100+ printer, and 1200+ customer environment Resolved Desktop and various LAN issues Maintained IS Web site Participated in roll out of 100+ new PC refresh Supported multiple OS environments of Microsoft, Novell, and AS-400



DeVry University

• United States
• Higher Education
• 700 & Above Employee

• Faculty Assistant

  • Jul 2002 - Apr 2003

  Restructured University's class schedule Supported underclassmen in resolving networking issues in a lab environment Tracked payroll of 70+ student employees Restructured University's class schedule Supported underclassmen in resolving networking issues in a lab environment Tracked payroll of 70+ student employees



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Global, Squad leader

  • May 1990 - Sep 1997

  Participated in projects involving combat and logistical personnel Developed and implemented Standard Operating Procedures for soldiers B.O.S.S. Liaison between enlisted and commissioned personnel Deployed to multiple countries to work with and protect local personnel Participated in projects involving combat and logistical personnel Developed and implemented Standard Operating Procedures for soldiers B.O.S.S. Liaison between enlisted and commissioned personnel Deployed to multiple countries to work with and protect local personnel