Tim Chrisman
Student at Edison Community College- Claim this Profile
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Bio
Chuck Landreville
Tim took on a role using his tech capabilities to diagnose printer failure/issues via phone. This work requires a very high level of capability, patience and customer service than onsite services. Using his knowledge he had to work with non-tech users to come to a fix decision and dispatch parts and field tech - he did this with high accuracy and great customer care. Tim was very appreciated by our customers. He was very aware that his accuracy affected our expenses. Although Tim was used to field work, he made it to our offices even in bad weather from an hour and a half away - on time. I was very proud to work with Tim. He is exceptional and a committed employee.
Dave Slagle
Tim was a service oriented individual that would go the extra distance, always with the customer in mind, an abundance of energy and generally a smile.
Chuck Landreville
Tim took on a role using his tech capabilities to diagnose printer failure/issues via phone. This work requires a very high level of capability, patience and customer service than onsite services. Using his knowledge he had to work with non-tech users to come to a fix decision and dispatch parts and field tech - he did this with high accuracy and great customer care. Tim was very appreciated by our customers. He was very aware that his accuracy affected our expenses. Although Tim was used to field work, he made it to our offices even in bad weather from an hour and a half away - on time. I was very proud to work with Tim. He is exceptional and a committed employee.
Dave Slagle
Tim was a service oriented individual that would go the extra distance, always with the customer in mind, an abundance of energy and generally a smile.
Chuck Landreville
Tim took on a role using his tech capabilities to diagnose printer failure/issues via phone. This work requires a very high level of capability, patience and customer service than onsite services. Using his knowledge he had to work with non-tech users to come to a fix decision and dispatch parts and field tech - he did this with high accuracy and great customer care. Tim was very appreciated by our customers. He was very aware that his accuracy affected our expenses. Although Tim was used to field work, he made it to our offices even in bad weather from an hour and a half away - on time. I was very proud to work with Tim. He is exceptional and a committed employee.
Dave Slagle
Tim was a service oriented individual that would go the extra distance, always with the customer in mind, an abundance of energy and generally a smile.
Chuck Landreville
Tim took on a role using his tech capabilities to diagnose printer failure/issues via phone. This work requires a very high level of capability, patience and customer service than onsite services. Using his knowledge he had to work with non-tech users to come to a fix decision and dispatch parts and field tech - he did this with high accuracy and great customer care. Tim was very appreciated by our customers. He was very aware that his accuracy affected our expenses. Although Tim was used to field work, he made it to our offices even in bad weather from an hour and a half away - on time. I was very proud to work with Tim. He is exceptional and a committed employee.
Dave Slagle
Tim was a service oriented individual that would go the extra distance, always with the customer in mind, an abundance of energy and generally a smile.
Experience
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Edison Community College
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United States
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Higher Education
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1 - 100 Employee
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Student
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Sep 2011 - Present
Obtaining an Associates Degree in Computer Information Technology. Pursuing certifications for Cisco Certified Network Associate and Microsoft Certified IT Professional Windows 7 and Server 2008. Obtaining an Associates Degree in Computer Information Technology. Pursuing certifications for Cisco Certified Network Associate and Microsoft Certified IT Professional Windows 7 and Server 2008.
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Digital Controls
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Service Coordinator
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Sep 2009 - Apr 2011
Print Management Solutions Group Specialist - Supported numerous clients and devices as a Printer Help Desk Technician and Service Desk Coordinator by guiding on-site users and technicians in maintaining and repairing Hewlett Packard, Dell and Lexmark printers and other third party imaging devices. Dispatching, supporting and training technician's for repair of printers and copiers in support of various contracted clients. Performing in-house and onsite repair of various printing and imaging devices.Coordinated logistics for imaging device repair, installation and de-installation of imaging devices. Performed new installations and trained users on the use and maintenance of printing and imaging devices.Assisted in-house Network Administrator with various hardware repairs.Obtained Dell DOSD Certification on Printers, Laptops, Workstations and Servers.
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SMS proTech
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Brazil
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Security Systems Services
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1 - 100 Employee
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Technician
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Aug 2007 - Jul 2009
Expertly supported numerous customers within multiple business environments and multi-platforms as a Junior Systems Administrator, Systems Analyst/Desktop Support Specialist, Printer/MFP and Plotter Product Specialist.Successfully provided hardware and software support of Personal Computers, Workstations, Laptops and Printer/MFP products as a Hewlett Packard Authorized Service Provider and Okidata Dealer Support Technician as well as supporting other branded and third party systems and peripheral devices.Under direct supervision of Mentors, implemented installation, upgrade, configuration and support of various manufacturers Anti-X Products, Office Productivity Suites, Messaging/Collaboration Suites, Data Backup and Disaster Recovery Solutions and third party proprietary Server and Client software packages.Assisted Network Lead's in the installation, upgrade, troubleshooting and repair of network hardware configurations, server and client software package configurations.Supervised new technicians on installation, repair and upgrades of various hardware and software solutions.Instructed and advised clients on day to day operations of software usage, procedures and best practices as well as hardware repair or replacement options.Accurately documented customer and in-house configurations, changes and repairs.Obtained Hewlett Packard Authorized Service Provider Certifications on Personal Computers, Workstations, Thin Clients, Laptops and various Printer/MFP products.Obtained Okidata Service Provider Certifications on Dot Matrix and Laser/MFP Products.
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The SMS Group
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United States
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Information Technology & Services
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1 - 100 Employee
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Technician
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Nov 1997 - Aug 2007
Expertly supported numerous customers within multiple business environments and multi-platforms as a Junior Systems Administrator, Systems Analyst/Desktop Support Specialist, Printer/MFP and Plotter Product Specialist.Successfully provided hardware and software support of Personal Computers, Workstations, Laptops and Printer/MFP products as a Hewlett Packard Authorized Service Provider and Okidata Dealer Support Technician as well as supporting other branded and third party systems and peripheral devices.Under direct supervision of Mentors, implemented installation, upgrade, configuration and support of various manufacturers Anti-X Products, Office Productivity Suites, Messaging/Collaboration Suites, Data Backup and Disaster Recovery Solutions and third party proprietary Server and Client software packages.Assisted Network Lead's in the installation, upgrade, troubleshooting and repair of network hardware configurations, server and client software package configurations.Supervised new technicians on installation, repair and upgrades of various hardware and software solutions.Instructed and advised clients on day to day operations of software usage, procedures and best practices as well as hardware repair or replacement options.Accurately documented customer and in-house configurations, changes and repairs.Obtained Hewlett Packard Authorized Service Provider Certifications on Personal Computers, Workstations, Thin Clients, Laptops and various Printer/MFP products.Obtained Okidata Service Provider Certifications on Dot Matrix and Laser/MFP Products.
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Technician
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Sep 1996 - Oct 1997
Supported numerous customers as a Desktop Support Technician and Epson, Canon and Hewlett Packard Printer Repair Technician. Performed basic administration and backup of Novell and Windows Networks. Installation, upgrade and support of client configurations and associated software packages.Obtained A Plus Certification. Supported numerous customers as a Desktop Support Technician and Epson, Canon and Hewlett Packard Printer Repair Technician. Performed basic administration and backup of Novell and Windows Networks. Installation, upgrade and support of client configurations and associated software packages.Obtained A Plus Certification.
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Systemax
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United States
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Advertising Services
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1 - 100 Employee
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Technician
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Apr 1994 - Aug 1996
Personal Computer, Laptop and Printer Technician for the mail order industry providing component level break/fix and software repair and customer support. Personal Computer, Laptop and Printer Technician for the mail order industry providing component level break/fix and software repair and customer support.
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United States Navy
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United States
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Armed Forces
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1 - 100 Employee
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Electrician
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Mar 1984 - Apr 1994
Leading Electrician's Mate and Leading Work Center Petty Officer overseeing 8 electricians. Supported the ship's computers and network - USS Richard E. Byrd DDG-23, Norfolk, Virginia. Repair Electrician and Electrical Safety Inspector for multiple commands. Assisted various commands with stand alone and networked computers - (SIMA) Shore Intermediate Maintenance Activity, Little Creek, Virginia. Leading Electrician's Mate/Assistant 3M Manager for Assault Craft Mechanized (Mike) Boats and Landing Craft Utility (LCU) Boats overseeing 5 electricians and 105 personnel performing material maintenance management. Also assigned to various LCU's as onboard Electrician and Leading Petty Officer - (ACU-2) Assault Craft Unit Two, Little Creek, Virginia.
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Education
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1990 - 1991
ECPI University
Associates, Business Programming -
1986 - 1986
400 Megahertz Motor Generator School
United States Navy 400 MHZ Power Generation -
1984 - 1984
Basic Electricity and Electronics
United States Navy Basic Electricity and Electronics -
1984 - 1984
Electrician's Mate A and C School
United States Navy Basic and Advanced Electrical Studies
Community
