Experience

LiveScore Group

• United Kingdom
• Spectator Sports
• 200 - 300 Employee

• Player Protection and Due Diligence Analyst

  • Dec 2022 - Present

  - Identified potential risks to customers through account reviewing and affordability triggers.- Completed outbound/inbound contacts effectively via phone, email, and live chat.- Achieved consistently strong quality assurance scores.- Communicated effectively with an excellent telephone manner and in written notes.- Always maintained excellent attention to detail and accuracy to meet regulatory requirements.- Improved decision-making abilities in the assessment of customer behaviours.- Handled difficult customers in a confident and professional manner, providing appropriate support and advice wherever necessary.- Completed training courses in Safer Gambling and Suicide Awareness, Mental Health and Resilience in the Workplace.- Gained exposure to Senior tasks such as shift leading, shadowing and updating task sheets. Show less

• Customer Support Advisor

  • Mar 2022 - Dec 2022

  - Provided excellent customer service in an industry award-winning team.- Completed eLearning courses such as Anti-Money Laundering and suicide awareness.- Gained knowledge of areas including Responsible Gaming, Gaming Finance and KYC.- Multitasked effectively on calls, emails and up to three live chats in busy periods, with strong attention to detail and customer focus.- Responsible for completing quality checks daily for account reactivations to ensure our team met compliance standards and continued to perform at a very high level. Show less



bet365

• United Kingdom
• Gambling Facilities and Casinos
• 700 & Above Employee

• Trading Assistant

  • Sep 2020 - Jul 2021

  Trading Assistant – Control Desk - Worked in the tennis team performing important administrative tasks to support traders. - Solved trading problems as and when they arose, including complex palpable errors. - Improved multitasking abilities and learned to prioritise tasks as and when necessary. - Maintained strong attention to detail whilst operating multiple IT systems concurrently. - Communicated with traders and customer-facing departments in a clear and concise manner. - Kept calm whilst working under pressure in a busy and fast-paced trading environment. - Gained a wealth of knowledge about trading and the online gambling industry. Show less



Experiential Marketing Agencies

• Birmingham, United Kingdom

• Brand Ambassador

  • Jun 2019 - Sep 2020

  - Represented high profile brands such as NatWest, PlayStation and The Guardian in promotional activities such as sampling and demonstrating. - Engaged enthusiastically with consumers to increase brand awareness and drive sales. - Interviewed consumers at Insomnia65 gaming show as a Researcher for PlayStation, in order to acquire data about gaming habits and industry preferences. - Communicated information to consumers about product quality, value and style. - Promoted new products in busy, high profile department stores Selfridges and John Lewis. - Gained a plethora of knowledge and experience in the fields of Marketing and Events Management. Show less



N/A

• Worldwide

• Professional Trader and Writer

  • Apr 2013 - Sep 2020

  - A world-leading expert in trading reality TV markets such as Syco’s The X Factor, the BBC’s Strictly Come Dancing and Endemol’s Celebrity Big Brother. - Accredited by the BBC to attend the Eurovision Song Contest press centres in Stockholm, Kiev and Lisbon to write analyses for respected website www.entertainmentodds.com - Interviewed Eurovision artists for YouTube including Ukraine’s 2016 winner, Jamala. - Provided betting analyses for industry-leading odds comparison service Oddschecker. - Invited onto the William Hill Specials Podcast to discuss and analyse Britain’s Got Talent. - Gained the ability to keep calm under pressure in investing and risking five-figure sums. - Analysed contestant popularity using Google Analytics and social media data. - Maintained detailed records of trading positions using sophisticated Excel spreadsheets. - Created TV betting website www.realitytim.com to share betting thoughts as Editor. The site achieved rapid growth and gained thousands of hits per week during busy periods. - Returned significant five-figure profits on high profile events such as the 2016 US election. Show less



Bank of England

• United Kingdom
• Banking
• 700 & Above Employee

• Associate - Investment Banks Supervision

  • Apr 2012 - Apr 2013

  - Prudential Relationship Supervisor of large investment banks, including Morgan Stanley and Goldman Sachs. - Gained a wealth of knowledge and experience in risk and financial regulation. - Improved written and verbal communication skills by writing reports and building relationships with both internal and external stakeholders, such as senior finance executives. - Trusted to take notes for record for high profile capital and liquidity client meetings. - Created a downgrade spreadsheet on Excel dealing with highly sensitive financial data. - Completed three months’ training in financial industry services practices and regulations. Show less



Goldman Sachs

• United States
• Financial Services
• 700 & Above Employee

• Technology Analyst - Business Information Risk

  • Jun 2010 - Jun 2011

  - Work placement in information security within the Technology Risk department. - Analysed data flows between Goldman Sachs and high-risk vendors for Vendor Data Flows Analysis. - Presented research findings to Business Units, contributed towards the firm's secure collaboration and significantly reduced the risk of data leakage. - Work placement in information security within the Technology Risk department. - Analysed data flows between Goldman Sachs and high-risk vendors for Vendor Data Flows Analysis. - Presented research findings to Business Units, contributed towards the firm's secure collaboration and significantly reduced the risk of data leakage.



Sainsbury's

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Assistant

  • Oct 2004 - Jan 2010

  - Worked part-time and during holidays on checkouts in the busiest store in the region. - Replenished shelves and assisted customers on the shop floor whenever necessary. - Achieved awards for excellence which motivated me to provide customer service at the highest possible standard. - Worked part-time and during holidays on checkouts in the busiest store in the region. - Replenished shelves and assisted customers on the shop floor whenever necessary. - Achieved awards for excellence which motivated me to provide customer service at the highest possible standard.



The University of Manchester

• United Kingdom
• Higher Education
• 700 & Above Employee

• Senior Student Ambassador

  • Oct 2007 - Jun 2009

  - Established myself as a confident communicator and public speaker, giving university and accommodation tours to audiences of up to one hundred. - Co-ordinated high-quality training sessions for new Student Ambassadors where I led role play exercises designed to emulate real life work scenarios. - Established myself as a confident communicator and public speaker, giving university and accommodation tours to audiences of up to one hundred. - Co-ordinated high-quality training sessions for new Student Ambassadors where I led role play exercises designed to emulate real life work scenarios.