Tim Bhagwandin
Director of Client Services at Net Health- Claim this Profile
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Bio
Joe Winiarski
Tim is a phenomenal leader of people, with a focus on true customer satisfaction. He's an exceptional resource who stops at nothing to make sure the customers get what they need, but in the process makes everyone feel truly welcomed and part of the same team.
Joe Winiarski
Tim is a phenomenal leader of people, with a focus on true customer satisfaction. He's an exceptional resource who stops at nothing to make sure the customers get what they need, but in the process makes everyone feel truly welcomed and part of the same team.
Joe Winiarski
Tim is a phenomenal leader of people, with a focus on true customer satisfaction. He's an exceptional resource who stops at nothing to make sure the customers get what they need, but in the process makes everyone feel truly welcomed and part of the same team.
Joe Winiarski
Tim is a phenomenal leader of people, with a focus on true customer satisfaction. He's an exceptional resource who stops at nothing to make sure the customers get what they need, but in the process makes everyone feel truly welcomed and part of the same team.
Experience
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Net Health
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United States
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Software Development
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400 - 500 Employee
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Director of Client Services
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Sep 2022 - Present
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Senior Client Services Manager
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Apr 2022 - Sep 2022
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Support Team Training Manager
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Apr 2020 - Sep 2022
As the Support Team Training Manager, I am responsible for the on-boarding and ongoing training of all Customer Support team members. This includes facilitating on-the-job coaching, developing educational material and organizing training sessions for new hires as well as refresher or continuing education training for existing employees. I am a coach, a cheerleader, a mentor, an advisor and a teacher for all of Customer Support. Delivering exceptional customer service is my passion so training and coaching soft skills like active listening, being empathetic, problem-solving, critical thinking, and conflict resolution as well as adherence to scripting and documentation is my focus. Show less
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Support Specialist | Implementation Specialist
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Feb 2013 - Apr 2020
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Education
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2018 -
Indian River State College
Ongoing, Business Administration and Management, General -
2005 - 2007
Montgomery Community College
Business Administration and Management, General -
2001 - 2004
Northern Virginia Community College
Computer/Information Technology Administration and Management
Community
