Experience

Royal Berkshire Fire and Rescue Service

• United Kingdom
• Public Safety
• 100 - 200 Employee

• Fire Safety Inspecting Officer

  • Mar 2018 - Present



MDC Ltd.

• Reading, United Kingdom

• UK Account Manager

  • Aug 2017 - Jan 2018

  Mobile Data Collection systems have been our profession for more than a decade, and in that time we have learnt that tailored projects need to be built with your needs solely in mind – because the best solutions are as unique to your company as the problems you face. We offer barcode scanners, handheld computers and wireless infrastructure, and working with MDC puts you in constant contact with a personal account manager who will take care of every aspect of your project for you. As the UK Account Manager my responsibility is continuing long term relationships with our existing customers and gaining new business across the UK and English speaking European countries. I manage this through excellent customer service, technical know-how and being the first point of contact for our customers Auto ID needs, whether it be repairing a single scanner to inputting a brand new IT infrastructure. My strong, positive communication skills and ability to work under my own supervision yet working to strict deadlines allow me to build positive and personal relationships with all my customers. Show less



JELD-WEN, Inc.

• United States
• Wholesale Building Materials
• 700 & Above Employee

• Retail Sales Representative/Retail Merchandiser

  • Feb 2014 - Aug 2017

  Jeld Wen are a worldwide joinery manufacturer of timber doors, windows and stairs and I work in the UK retail sales team managing accounts including B&Q, Screwfix, Wickes and Homebase. My responsibility is to merchandised the joinery section of my accounts and to build relationships through excellent customer service to increase all product sales across my sales area. To merchandise products ensuring that the customer journey and add to basket conversion is commercially optimised to maximise sales and profit generationI and to also use my advanced people skills to build relationships with contacts of different backgrounds and from different areas of the country, in order to gain in store advantages for Jeld Wen UK. The level of independence in this role has sharpened my ability to use my own initiative and through thinking outside of the box, develop my own initiatives to sell more products. During my time with Jeld Wen so far, my key achievements have included a) exceeding my overall revenue target for 2015 by 10% and b) being awarded salesperson of the month in October 2014 by being the highest achiever in the UK team. Show less



Waitrose & Partners

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant Team Leader

  • Sep 2006 - Feb 2014

  Working in the customer services section including supervising the checkouts and working as an administrator/driver for Waitrose Deliver. During my time working at Waitrose I really developed my people skills and become confident interacting with customers and colleagues. My work at Waitrose was interesting and rewarding as I enjoyed the level of responsibility I was given and really enjoyed the positive feedback I frequently received from customers. During my time I had many different roles at Waitrose. I was first a part time cashier where my responsibilities were to provide excellent customer service to make each customer feel valued and to adhere to cash handling procedures and age restricted sales. I then became a checkout supervisor where I had to effectively run the checkout area by maintaining cashier numbers during peak and quiet times with the aim of keeping customer queuing to a minimum. My last role was as a Deliver Administrator in which I had to ensure all Waitrose Deliver orders were delivered on time through time management and task prioritisation which also given me experience in leading and managing a team of employees. Show less



UK International Soccer

• United States
• Spectator Sports
• 100 - 200 Employee

• Soccer Coach

  • May 2011 - Oct 2011

  Coaching soccer in the USA on a temporary contract running sessions for a variety of children aged 3-18 years. Living in hosted family accommodation and moving to different towns and cities on a weekly basis. Mentoring and taking responsibility for younger members of the coaching team. I found this work extremely rewarding and really enjoyed being so integrated into American family life Coaching soccer in the USA on a temporary contract running sessions for a variety of children aged 3-18 years. Living in hosted family accommodation and moving to different towns and cities on a weekly basis. Mentoring and taking responsibility for younger members of the coaching team. I found this work extremely rewarding and really enjoyed being so integrated into American family life