Experience

Geneca

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Software Engineer

  • Mar 2020 - Present

• Software Developer

  • Mar 2020 - Present



Mariano's

• United States
• Food and Beverage Services
• 700 & Above Employee

• Clerk

  • Aug 2019 - Mar 2020



LOCiS

• Joliet, Illinois

• Application Developer

  • Jul 2018 - Dec 2018

  • Fulfill design requirements for software products by using ASP.NET and JavaScript • Collaborate with other developers to design and optimize code • Create and maintain SQL queries for databases • Build tools using C# to aid software development and analysis • Conduct QA check on code being sent to production • Engage clients weekly to clarify their requirements and acceptance criteria • Diagnose customer issues for future code implementation • Fulfill design requirements for software products by using ASP.NET and JavaScript • Collaborate with other developers to design and optimize code • Create and maintain SQL queries for databases • Build tools using C# to aid software development and analysis • Conduct QA check on code being sent to production • Engage clients weekly to clarify their requirements and acceptance criteria • Diagnose customer issues for future code implementation



FTD

• United States
• Manufacturing
• 700 & Above Employee

• Support Specialist

  • Jun 2016 - Jul 2018

  • Troubleshoot software support requests via phone and email • Tracked trending issues by using Ivanti ticketing system • Verify database integrity on client systems • Utilized TeamViewer software for remote support • Escalate issues to Engineering teams for Level 3 support • Initiate recovery protocols in cases of hardware or software failure • Develop and enforce work flow processes and procedures • Troubleshoot software support requests via phone and email • Tracked trending issues by using Ivanti ticketing system • Verify database integrity on client systems • Utilized TeamViewer software for remote support • Escalate issues to Engineering teams for Level 3 support • Initiate recovery protocols in cases of hardware or software failure • Develop and enforce work flow processes and procedures



Amazon

• United States
• Software Development
• 700 & Above Employee

• Fulfillment Associate

  • Oct 2015 - Jun 2016

  Utilize provided computer to correct errors associates encounter during receiving process Receive items from inbound packages to ensure correct contents and add them to inventory Coach fellow associates in correct processes Ensure continued operation of assigned receiving line Audit performance of fellow associates Utilize provided computer to correct errors associates encounter during receiving process Receive items from inbound packages to ensure correct contents and add them to inventory Coach fellow associates in correct processes Ensure continued operation of assigned receiving line Audit performance of fellow associates



University of Illinois Chicago

• United States
• Higher Education
• 700 & Above Employee

• Computer Specialist

  • Sep 2014 - Mar 2015

  Analyze and solve product or system-related issues in regards to installation, configuration and operation Completed Windows 7 deployment for Student Lab Provide Wide Area technical support for internal employees across Illinois Experience with problem solving and documentation of steps taken Developed orientation CD for incoming students Create web interfaces for future project management Investigate reoccurring hardware and software issues Perform analysis to identify trends for future software releases Collaborate with other departments for technical support initiatives and special projects Provide administrative and technical support to field staff Investigate first tier hardware and software issues Fulfill service tickets using Service Desk ticketing system Provide administrative and technical support to field staff Answer incoming customer support requests via phone, e-mail, voice mail, and in-person requests Escalate advanced troubleshooting issues when applicable Perform miscellaneous job-related duties as assigned Show less



UIC College of Pharmacy

• Chicago, IL

• Computer Specialist

  • May 2008 - Jan 2012

  Analyze and solve product or system-related issues in regards to installation, configuration and operation Completed Windows 7 deployment for Student Lab Provide Wide Area technical support for internal employees across Illinois Experience with problem solving and documentation of steps taken Developed orientation CD for incoming students Create web interfaces for future project management Investigate reoccurring hardware and software issues Perform analysis to identify trends for future software releases Collaborate with other departments for technical support initiatives and special projects Provide administrative and technical support to field staff Investigate first tier hardware and software issues Fulfill service tickets using Service Desk ticketing system Provide administrative and technical support to field staff Answer incoming customer support requests via phone, e-mail, voice mail, and in-person requests Escalate advanced troubleshooting issues when applicable Perform miscellaneous job-related duties as assigned Show less