Experience

Laipac Technology Inc.

• Wireless Services
• 1 - 100 Employee

• Tech Support Manager

  • Nov 2014 - Present

  Laipac Technology develops and manufactures location monitoring devices for people and equipment. Using GPS and cellular technologies the locators provide current and historical location information and voice communication. Laipac also develops the software used to monitor the locators and collect and process their data.• manage the Customer Service department• coordinate external software development (mobile apps)• technical training of new distributors• technical point of contact for developers using our protocols and APIs• initiated process to update customer documentation• developed and manage a new RMA process• developed hardware and firmware test plans Show less

• Field Applications Engineer

  • May 2014 - Nov 2014

  Laipac Technology develops and manufactures location monitoring devices for people and equipment. Using GPS and cellular technologies the locators provide current and historical location information and voice communication. Laipac also develops the software used to monitor the locators and collect and process their data.• firmware and software testing• customer support for distributors individual and OEM customers• pre-sale technical point of contact for new customers and distributors• developed hardware and firmware test plans Show less



EIS Electronic Integrated Systems Inc. (acquired by Image Sensing Systems Canada Ltd. in 2007)

• Toronto, Canada Area

• Field Applications Engineer

  • Aug 2001 - Dec 2011

  • Helped to turn microwave sensors, an untested technology, into a world-wide technology of choice for vehicle detection among municipalities, state and federal transport agencies, and toll road, tunnel and bridge operators. • Customized microwave-based intelligent transportation solutions for freeway traffic management, traffic density tracking and incident monitoring • Project managed site studies, installation and testing of hardware, communications, power and back end software systems for clients in the US, Europe, U.A.E., Mexico, South Africa and China. • Took over responsibilities for production management, purchasing and repairs while the new parent company prepared to transition production to facilities in the US. Show less



RING! Telecom Inc.

• Toronto, Canada Area

• System Design Specialist

  • Mar 1997 - Apr 2001

  Designed, developed and customized IVR solutions for the North American corporate market. Project managed telephony, database and networking integration, and advised clients on hardware procurement. Designed, developed and customized IVR solutions for the North American corporate market. Project managed telephony, database and networking integration, and advised clients on hardware procurement.



Telepower International

• Toronto

• Support Engineer

  • Jun 1996 - Mar 1997

  Provided technical support, system configuration and upgrades on computer networks and telephony systems for a specialty long distance service provider Provided technical support, system configuration and upgrades on computer networks and telephony systems for a specialty long distance service provider



Pioneer-Standard Canada Inc.

• Mississauga, Ontario

• Field Applications Engineer

  • Aug 1995 - Feb 1996

  Handled pre-sales engineering and design support for components (microprocessors and micro controllers, programmable logic devices, analog and power electronic devices) for processor-equipped products, including telecommunications equipment, computers, and industrial and consumer electronics, Handled pre-sales engineering and design support for components (microprocessors and micro controllers, programmable logic devices, analog and power electronic devices) for processor-equipped products, including telecommunications equipment, computers, and industrial and consumer electronics,



BGI Systems Integration

• Markham, Ontario

• Technologist

  • Sep 1993 - Sep 1994

  Developed, programmed and supported integrated IVR solutions. Developed, programmed and supported integrated IVR solutions.