Experience

Ottila International

• India
• Travel Arrangements
• 1 - 100 Employee

• Head MICE Operations

  • Feb 2016 - Present

  - Managing a team of two people - In 2018, I worked as a tour coordinator for a group of 60 people visiting Switzerland and Paris. On-site, I was in charge of the entire tour operation with the passengers. Coordinating how to respond to the agent's questions - Building a relationship with the provider and communicating with them - Co-ordinate and negotiate with DMCs or directly with hotels in US, Asia and Europe for better pricing and services in accordance with corporate requirements. - Keep in touch with hotels, venues, suppliers, and other high-quality service providers. - Obtaining feedback from customers and vendors -Negotiating with vendors and obtaining the best rates -Maintaining contact with vendors, agents, and clients - Collecting feedback from customers and vendors Show less



RAIL EUROPE INDIA PRIVATE LIMITED

• India
• Freight and Package Transportation
• 1 - 100 Employee

• Executive fullfillment

  • Dec 2014 - Dec 2015

  - Responding to emails from both B2B and B2C customers. - Interacting with consumers over the phone and in person. - Processing reimbursements for customers in after-sales circumstances. - Ticket printing and packing, as well as shipping preparation. - Responding to emails from both B2B and B2C customers. - Interacting with consumers over the phone and in person. - Processing reimbursements for customers in after-sales circumstances. - Ticket printing and packing, as well as shipping preparation.