Experience

PRMG Great Lakes Region

• United States
• Real Estate
• 1 - 100 Employee

• Operations Manager

  • Mar 2021 - Present

• Mortgage Loan Processor

  • Jun 2020 - Mar 2021

  Duties and responsibilities Performed: • Reviewing application, data, files, and other information in Encompass for verification.• Obtains necessary information including not limited to credit documents, appraisals, LOX, and VOES to process and complete mortgage loan files.• Processing employment verifications and follow ups accordingly to aid underwriting.• Process loans through underwriting systems and review findings with the underwriter(s) and loan officer, clear conditions and note stipulations on the commitment letter.• Ordering insurances, titles, appraisals, and other documents per the application systems.• Coordinate with the title companies to verify the data and documents for accuracy and completeness.• Ensure compliance with the Bank policies by utilizing loan review, loan operations, and deposit operations staff as needed.• Assist Mortgage Loan Officers in collecting HOI, LOX, SSO, LOA, and VOEs.• Maintain excellent customer relations and the confidentiality of the customers personal information.• Remain current on and adhere to all regulatory required trainings.• Attend various mortgage processing trainings or other general banking courses as required.• Compile all loan documents needed from all parties to the loan to effectively respond to all mortgage loan requests.• Work with customers and Loan Officers to resolve problems, answer questions, and assist in collection of mortgage payments.• Receiving and routing calls, emails, and parcels to the respective departments/parties.• Perform all other duties as assigned.



1st National Bank

• United States
• Banking
• 1 - 100 Employee

• Mortgage Loan Processor

  • Nov 2019 - May 2020

  Duties and responsibilities Performed: • Obtains necessary information including not limited to credit documents, appraisals, LOX, and VOES to process and complete mortgage loan files. • Processing employment verifications and follow ups accordingly to aid underwriting. • Process loans through underwriting systems and review findings with the underwriter(s) and loan officer, clear conditions and note stipulations on the commitment letter. • Disclosing the loans and other compliance documents to the borrowers. • Ordering insurances, titles, appraisals, and other documents per the application systems. • Coordinate with the title companies to verify the data and documents for accuracy and completeness. • Ensure compliance with the Bank policies by utilizing loan review, loan operations, and deposit operations staff as needed. • Assist Mortgage Loan Officer in collecting HOI, LOX, SSO, LOA, and VOEs. • Maintain excellent customer relations and the confidentiality of the customers personal information. • Remain current on and adhere to all regulatory required trainings. • Attend various mortgage processing trainings or other general banking courses as required. • Compile all loan documents needed from all parties to the loan to effectively respond to all mortgage loan requests. • Work with customers and Loan Officer to resolve problems, answer questions, and assist in collection of mortgage payments. • Data entry, data verification, and loan file shipping to the secondary market. • Receiving and routing calls, emails, and parcels to the respective departments/parties. • Perform all other duties as assigned.



Building Community in New Hampshire (BCNH)

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Bilingual Peer Specialist/Case Manager

  • Jul 2016 - Dec 2018

  • Assessed and identified the needs of the individuals received as referrals from various in house and outside referrals. • Completed intake assessment and program enrollment. • Provided culturally and linguistically appropriate peer support and resources navigation support in accordance with the need of the clients and per the guidelines provided. • Worked closely with the in-house team and program partners, stakeholders, and providers. • Supervised volunteers and interns. • Note taking, bench mark reporting, report writing, and data analysis. • Maintained accurate control of client chart dispensing, follow-up and referrals. • Navigated multisystem to schedule appointments for a dozens of providers, booked interpreters, and coordinated the referrals. • Other duties and responsibilities as assigned.



Stride

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Front Desk Coordinator

  • Jan 2014 - May 2016

  Duties and responsibilities Performed: • Greeted, recognized, verified the information in the system, collected copays, and registered the patients. • Backed up all kind medical records, filing, posting, note writing, and report preparation. • Directed all the incoming calls to appropriate parties in the facility. • Checked answering service frequently for messages and distributed accordingly. • Appointment scheduling, confirmation, and reminder notification dispatch for multiple providers and health care navigators. • Supervised front desk support assistants, navigators, and volunteers. • Coordinated the purchase of supplies, accessories, and furniture. • Maintained accurate control of medical chart dispensing, follow-up and referrals. • Navigated multisystem to schedule appointments for a dozens of providers, booked interpreters, and coordinated the referrals. • Other duties and responsibilities as assigned by the supervisor, managers, and providers.



Wyandot Behavioral Health Network

• United States
• Mental Health Care
• 1 - 100 Employee

• Bilingual Program Coordinator

  • Apr 2011 - Dec 2013

  Duties and responsibilities Performed: • Take leads, referrals, and alerts from the targeted communities. • Home visits, screening assessments, and enrolment into the program. • Coordinate the care among various providers and service coordinating agencies. • Patient and client navigations through various systems and programs. • Making appointments, providing the referrals, and take clients to the appointments. • Preparing case notes, case reports and data entry according into the system. • Attended various meetings, seminars, workshops and training on community outreach, mental health, and care interventions. • Interpreting for the clients as needed by the providers. • Program briefing to the community partners, stakeholders and government agencies on the network. • Other duties and responsibilities as assigned by the supervisor, managers, and providers.