Experience

Emännöintitoimisto Aamu

• Finland
• Real Estate
• 1 - 100 Employee

• Property Manager

  • May 2023 - 8 months

  Finland

• Hallinnollinen asiantuntija

  • Apr 2023 - May 2023



Kiinteistötahkola

• Finland
• Real Estate
• 100 - 200 Employee

• Property Manager

  • Mar 2022 - Apr 2023

  Vantaa, Uusimaa, Finland



Silmäasema

• Finland
• Consumer Services
• 200 - 300 Employee

• Customer Service Manager

  • Apr 2017 - Sep 2019

  Responsible of telephone and digital customer service Responsible of cooperation with outsourced appointment booking service partner Service center superior Customer service reporting Developing customer service and appointment booking. Highlights: Steering the appointment booking partner and planning and executing training program  calls leading to an appointment +18 % 2018/2017



UFF U-landshjälp från Folk till Folk i Finland rf

• Retail Area Manager

  • Jan 2016 - Mar 2017

  Klaukkala • Manager to 7 stores. • Organizing and heading sales. • Development of the sales strategy and fulfil the sales plan. • Plan, forecast, report on sales, costs and business performance. • Budgeting. • Opening of the new shops. • Plan and implement shop merchandising, layout and customer traffic. • Customer satisfaction. • Cooperate with external agencies and authorities. • Member of the management group.



Stockmann

• Finland
• Retail
• 700 & Above Employee

• Sales Manager

  • Aug 2010 - Jan 2015

  Helsinki Department store • Head of home department, five sales teams. App 80 employers. • Development of the sales group organization: planning and implementation of the changes. • Planning and implementation of commercial changes. • Improvement of cooperation within sales group and between sales groups. • Planning and development of the events in Argos Hall. • Responsible of customer satisfaction: training sales prosess, taking care of the most challenging customer responses. • Member of the Helsinki… Show more • Head of home department, five sales teams. App 80 employers. • Development of the sales group organization: planning and implementation of the changes. • Planning and implementation of commercial changes. • Improvement of cooperation within sales group and between sales groups. • Planning and development of the events in Argos Hall. • Responsible of customer satisfaction: training sales prosess, taking care of the most challenging customer responses. • Member of the Helsinki Department store managing team.

• Sales Manager/Department Manager

  • Mar 2003 - Jul 2010

  Helsinki Airport • Responsible of the operation of the Stockmann stores in the Helsinki Airport. Personnel app 30. • Planning and execution of the expansion of combines delicacies and gift shop. Assortment renewal. • Evolve new store concepts and making rental offers for new spaces. • Member of Helsinki Airport marketing group. Planning Airports joint marketing. • Planning of stores marketing and negotions of marketing supports with suppliers. • Rental lease negotiations. • Member of Helsinki… Show more • Responsible of the operation of the Stockmann stores in the Helsinki Airport. Personnel app 30. • Planning and execution of the expansion of combines delicacies and gift shop. Assortment renewal. • Evolve new store concepts and making rental offers for new spaces. • Member of Helsinki Airport marketing group. Planning Airports joint marketing. • Planning of stores marketing and negotions of marketing supports with suppliers. • Rental lease negotiations. • Member of Helsinki department store managing group since March 1st, 2008. • Member in projects to improve customer satisfaction. • Part of multiple projects e.g. changing normal shops into tax free and then back to normal (including requirements of storage and cash register system, commitment and training of personnel) • Terminating of a store after rental agreement came to an end.