ICT Project Manager

• May 2021 - Present

Ensuring ICT projects navigate through all the phases of KYMP Project Model, working in close connection with Product Owners to identify and follow all necessary steps in ICT architecture, requirements specification and acquisition. Ensuring ICT projects navigate through all the phases of KYMP Project Model, working in close connection with Product Owners to identify and follow all necessary steps in ICT architecture, requirements specification and acquisition.

Service Coordinator

• Dec 2018 - Present

Coordinating events in Messukeskus Siipi Conference Center: - Ensuring safety; making sure the correct PPE is being used during event construction and dismantling, fire safety is properly taken care of, emergency exits are not blocked at any time, updating rescue plans as well as working as a security guard. - Overseeing construction, cleaning, catering, and furniture setting before the event. - Ensuring the customers have the setting and technology they needed in order to make their event a success during the event. - If anything came up, my responsibility was to make sure it's delivered whether it was an extra catering, change of furniture, video recording the meeting, or needing extra meeting room for additional business negotiations. At the same time there can be over 20 simultaneous events with different orders—multitasking is one of my many skills! I also have had the possibility of working with many of THE events in Finland. Show less

User Interface Translator

• Jan 2015 - Dec 2021

I've been translating documents for a non-profit organization for 6 years now (approximately 20-60 h/month). The past 5 years my main focus has been in User Interface Translation, translating the strings one by one and testing the translation both in test environment and in staging. This non-profit organization also provided me a translation course which has helped me to develop my translating skills even further. I've been translating documents for a non-profit organization for 6 years now (approximately 20-60 h/month). The past 5 years my main focus has been in User Interface Translation, translating the strings one by one and testing the translation both in test environment and in staging. This non-profit organization also provided me a translation course which has helped me to develop my translating skills even further.

HR Specialist

• Mar 2020 - May 2021

When COVID-19 hit Finland; I was transferred from Messukeskus to help in Inlook reception. I quickly began assisting in other areas such as reporting, HR liaison and digital marketing, and was hires to stay as an HR Specialist. Key Responsibilities: - Configuration and implementation of an HR system (SaaS). - Training department managers to use the HR System. - Coordinating employee benefits such as lunch, massage, and excersise benefits. - Digital communication, main focus being on digital marketing, SEO, and website development. - Working together with payroll and the department managers in house as well as occupational health care and many others while caring for various HR duties. Show less

Furniture Installation

• Sep 2019 - Mar 2020

Furniture installation for congresses, events and meetings in Messukeskus Siipi. Furniture installation for congresses, events and meetings in Messukeskus Siipi.

Community Associate

• Dec 2017 - Dec 2018

Ensuring the office clients have everything they needed in order to run their business successfully. This included everything from delivering packages and making sure there is enough coffee to solving IT problems and arranging meetings for them. Ensuring the office clients have everything they needed in order to run their business successfully. This included everything from delivering packages and making sure there is enough coffee to solving IT problems and arranging meetings for them.

Aftersales Agent

• May 2011 - Dec 2017

Customer Service in Contact Center: - Mainly the aftersales duties and solving consumer complaint cases. - Solving billing and invoicing to match the warehouse saldo. - Monitoring incoming calls, emails and chats. Making sure the department meets the targeted NPS, SL, AHT and KPI. Customer Service in Contact Center: - Mainly the aftersales duties and solving consumer complaint cases. - Solving billing and invoicing to match the warehouse saldo. - Monitoring incoming calls, emails and chats. Making sure the department meets the targeted NPS, SL, AHT and KPI.

Call Center Customer Service Representative

• Apr 2009 - May 2011

Working in Kelataksi pilot program, testing the service and it's functions before Kela refund became widely available in Finland. Working in Kelataksi pilot program, testing the service and it's functions before Kela refund became widely available in Finland.

Meeting Coordinator

• May 2003 - Jun 2009

Communication Trainee

• Jan 2005 - Jan 2006

- Writing bulletins and brochures, and coordinating publishing them. - Translating the material into English.- Marketing Haaga-Helia in local high schools, and on student expos both in Finland and Warsaw, Poland.

Project Assistant

• Sep 2003 - Dec 2005

- Organizing concerts and seminars as part of my specialization studies in Helia.- Project assistant in planning and organizing Helia's department in Wanha Satama Studia Expo in 2003.- Project Manager for Helia in Messukeskus Studia Expo in 2005.

Sponsorship Coordinator

• Dec 2003 - Apr 2004

- Finding new sponsors and partners for the event. - Communication with the sponsors. - Organizing on-site ticket selling and gift shop. - Finding new sponsors and partners for the event. - Communication with the sponsors. - Organizing on-site ticket selling and gift shop.

Salesperson

• 1999 - 2002

Working as a salesperson or a cashier, mostly part-time, in the following: Elixia / Jyväskylä 3/2009–7/2009 Vero Moda / Jyväskylä 9/2008–11/2008 Stockmann / Espoo 8/2006–2/2008, 11/2008–1/2009 Korpihilla / Riisitunturi, Posio 5/2008–7/2008 Alko / Helsinki 5/2003–8/2005 Sandrew Metronome theater / Helsinki 7/2002–2/2003 Anttila / Helsinki 11/2001–8/2002 Valintatalo / Helsinki 1/2001–9/2001 Tutkimustieto Oy / Helsinki 9/1999–2/2001 Working as a salesperson or a cashier, mostly part-time, in the following: Elixia / Jyväskylä 3/2009–7/2009 Vero Moda / Jyväskylä 9/2008–11/2008 Stockmann / Espoo 8/2006–2/2008, 11/2008–1/2009 Korpihilla / Riisitunturi, Posio 5/2008–7/2008 Alko / Helsinki 5/2003–8/2005 Sandrew Metronome theater / Helsinki 7/2002–2/2003 Anttila / Helsinki 11/2001–8/2002 Valintatalo / Helsinki 1/2001–9/2001 Tutkimustieto Oy / Helsinki 9/1999–2/2001